Company is obsessed with the budget and staying within the budget despite making more money than ever previously before. This results in staff working their lowest contracted hours and usually most staff are scheduled to work weekends when its the busiest. However despite this, there is never enough staff on to accommodate such an influx of customers. They make do with the smallest amount of staff possible whilst complaining that nothing is being done and adding more pressure onto colleagues. Often I found myself trying to be in 3 places at once when that was simply not possible. Very unwilling to hire new staff despite there being a dire need for it. Management claim to be very accommodating to their staff whilst also being very two faced and clearly favouring certain colleagues. Sometimes a huge deal is made off of a day off request form even of given weeks in advance because "the rosters are already done". The hours - I cannot stress this enough: when working here, you will feel like you never leave the place. Whether you are given constant middle shifts or a late followed by an early, after a while you just feel like you live in there. I often found most of my rosters to be near identical from week to week because management were unwilling to train more staff on different areas of the shop, instead just relying on the same people the whole time to do that one job. You basically start to feel like a hamster stuck in a cage and running on that hamster wheel almost everyday.
ConsPoor Management, Lack of Communication between Colleagues, Very Poor Work/Personal Life Balance, Rostered Hours - Awful and Often Repetitive, Toxic Work Environment etc etc etc
I was hired and trained as a Cashier. I worked in the Front End Department for several months before I was transferred and trained within the Stock Control Department as a Systems Operator. I interacted with the customers on a daily basis and ensured all the promotional offers were activated on time. I also ensured the promotional offers were deactivated properly. I ensured that the promotional signage was displayed throughout the store for customers to view. I removed non-scanning products from the shelves until the problem was resolved.
I was responsible for the daily Systems Office reports and the organising and filing of these reports. I ensured the reports were signed daily by the relevant managers. I was also responsible for checking the multiple weighing scales throughout the store and ensuring that they were correct and functional.
Working in Systems meant that I interacted with most of the employees on a daily basis. When problems would arise with products, the employees would notify me and I would then have to either contact Head Office to solve the problem or investigate the problem and develop a suitable solution. I also interacted with the managers on a daily basis and completed any task which they assigned to me, for example, if a new product was being launched within the store, the manager would contact me and show me where the product was being placed so that I could ensure the product had the suitable labels and signage to attract the customers attenti
I have worked in this company for over 11 years now and I can honestly say I have had my ups and my downs but this company has mostly satisfied my needs.
So one of the best parts of working with Tesco, as suggested above, is the amount of different jobs available to you in one place. Over the years I have moved around the store and worked in various locations with different responsibilities and expectations. I can honestly say by moving around I have learned quite a lot and a long the way I have met some wonderful people. I have learned a lot from them too but in all I found out my strengths and weaknesses as I progressed. Managers also support you in your roles as best they can and where ever they can. Another good thing about Tesco is the internal job opportunities. Tesco don't just focused on the assistants and leave them as they are, if these assistants believe they wish to progress or have been encouraged to do so by management, Tesco have their own management course, which they call 'Options' available to help you make that next step. You go through thorough training and several months of work experience along side actual managers in store before you a placed. Management give great support and allow you to find your feet. Another thing to mention in relation to working for Tesco is about pride. Tesco have done many great things for local communities including Food cloud and Blue token event, which is basically Tesco's way of giving back to the community. If you want to
ProsGreat working atmosphere
ConsStarting hours may begin from 20-25 hours a week
I temporarily worked as a Tesco customer delivery driver due to be currently out of work in the entertainment sector due to covid restrictions. the customer delivery driver contract is offered as a part-time 30-hour contract with a competitive salary. You work 3, 11-hour shifts per week over days that vary and can drive from anything up to 230 kilometres per day delivering to on average 16 - 25 houses per day and from my experience, however, this can vary per store. . As part of the job you are trusted with an impressive fleet of vans that are very safe to drive, you will, however, drive treacherous country backroads to get to customers houses which can be quite dangerous and stressful. To navigate these you would have to be quite an experienced driver or be familiar with driving these roads as I can imagine people from cities would be very uncomfortable driving them. the contract of 30 hours is unusual as I think it is both unsuitable for people looking to work part-time while in college as it's a lot of hours or for someone looking to work full time it's not really enough hours. I would encourage Tesco to review this as I feel it would turn a lot of people off from applying for the role. All in all, Tesco is a great company to work for and the management are spot on as long as you do your job correctly :) Another little bonus is that you can meet some very nice and interesting people when delivering to customers houses.
I worked nights in Tesco between 2004-10, working 5 days a week pretty much any day, some managers were better then others when it came to probably asking for a weekend off. So anyone expecting the weekends off will be disappointed. At the time (although I don't think so now) working nights you walk out with a great wage, although you find it hard to have a social life or when to spend the money. As you are pretty much exhausted, I was also doing a college course during the time in Tesco so I wore myself thin.
The most enjoyable part of the job when working nights was you were kept busy from the first minute to the last, so nights flew by. Maybe the Monday and Tuesdays weren't busy then others so you could have a night you finished up early and the last hour dragged in. The wages was fantastic for working nights.
The Hardest part, the roster could change from one minute to the next, as one manager didn't like it to the next. Some management could be difficult. Christmas time is the worst time to work, as you are overworked. The job does wear you down after a few years.
I don't think Tesco do have night staffs anymore, so its probably changed a lot. But right now if I could work there and work the same hours and get the same wage I would gladly.
ProsGood Wages for Night staff, Kept busy, Friendly staff
My typical day at Tesco would start with labeling trolleys. The trolleys would consist of 6 trays full of shopping. There would be up to 120-250 trolleys a day. (Depending on what day it is, some days are busier than others) I would then off load the trolleys and bring them out too the drivers for them to fill their vans. Sometimes i would be on the shop floor picking the the online customers shop depending on what time the driver is out at.
I learned how to lift boxes proberly, bending the knees and keeping your back straight. I learned how to work with customers and how to pull cages.
I think the management in Tesco are very fair in which they carry themselves around the store.
The worplace culture in Tesco is good, it is well organised and they try to change it up store to make it easier for customers and staff.
The hardest part of the job would be unloading the trolleys on dolleys because on a busy day there could be up 15-18 people picking shopping so it is difficult to keep up.
The most enjoyable part of the job is the staff enthusiasm. Everyone works well as a team and everyone helps each other out when in need.
ProsFree/discounts on lunch, Management are nice people to work for.
A typical day at work would involve me tagging and packing the electrical devices ensuring that they are security protected. Ensuring that the right prices are above the products so customers are not confused. Running back-stocks to keep the warehouse tidy and ensuring that the customers have all the products we have to offer out on the shelf and not in the warehouse.
In the evening I would then take in the deliveries and ensure that they are broken down correctly so that they are ready to be packed onto the shelves in the right section.
Management is very good, my managers enables us to do our work by placing trust into his employees that the job will get done correctly and on time.
Tesco's culture is a place for everybody to work. We don't discriminate against anybody and you can see that when you walk into a Tesco and see the amount of different cultures there.
There is no hardest part to the job, for being there for over 2 years everything comes easy now
Most enjoyable part of the job is the social part, at Tesco we have a good social group of people. In my Tesco we are nearly all students so everyone has the same interests and can get along very easily.
Management is poor most of them don’t really care go on their phones all day until the main store manager shows his face, some managers are better then others of course. Days off are cruel you’ll be lucky to get two days off in a row so you’ll have this constant tiredness. Shifts are also all over the place you will be in at 6am one day and the next 4pm. Not loads of overtime but when your there a while you won’t want it, a big thing people like to say in there is “tax man will take it”. A lot of favouritism to the loyal Tesco workers or the managers work mates you kind of feel like your in secondary school part 2. Co workers are usually the best thing most people who end up working in Tesco are genuinely nice a lot of good banter to get you through the day. Pay is good enough you get extra on certain times and days, goes up each year and it’s always in the bank on timeish which is what you want. Over all if your looking for part time work I recommend short 5 hour shifts in and out but full time good luck to seeing your family and friends. Ps that best place to work thing on there badges is a survey you fill out in work in the managers office let that sink in goodnight n godbless
Pros10 percent discount after 6 months, co workers
A fast paced environment. Management is not for the feint hearted.
Day to day as a manager you have to be completely flexible and help out in other departments. I didnt mind helping my colleagues out however when I see its due to others not pulling their weight it can be frustrating. Lots and lots of backstabbing and smart comments are made behind your back constantly which is very hard to ignore. It was really hard to stay motivated. I had to leave my position after 20years due to severe stress. I wanted to step back within the company to lower my responsibilities however they refused as they could not get a replacement. Company offered no help so I had no choice but to hand in my 2 weeks notice. I was let go with not so much as a thank you or phone call or letter of acknowledgment. On my last day I was ignored by senior management, I assume this was due to the fact they now had to take on my responsibilities also. As I was leaving them with an extra workload to do and I was made feel like I was the problem. A very sad and in my opinion avoidable way to leave a job in which I gave everything for almost 20years.
Pros10% discount, canteen facilities
Conslong hours, unsociable hours, lack of support, immature management, lack of empathy, zero loyalty
Customer Service Representative | London | 14 Nov 2013
I have a strong career background in Customer services with over 7 years experience. This includes working for Tesco Storers plc and Post Office, as a Customer Service Assistant. This role I have fulfilled enthusiastically by exceeding customer expectations with the services I provide while making sure I am abiding with the policies of our company. Due to this I have been commended by management for my professionalism, productivity and quality of work whilst abiding to policy and procedure, and seeking out knowledge to assist in this role. This is reflected in my call monitoring reports, customer service desk and probationary reports. As well as frequently winning the award for the CSA of the week award due to my performances above and beyond required level of service.
Working as a Customer Service Assistant, has greatly enhanced my knowledge and skills of working in a strong customer focused environment. Being the first point of contact for our organisation I feel it is very important to make sure the customers’ needs are met accordingly in line with our policies and procedures. My role entails dealing with a wide range of areas ranging from complaints, refund requests, mystery shopping and abusive and drunkard customers which has given me a key insight into the key customer areas of the organisation.
In my role of Customer Service Assistant, I am constantly required to resolve any queries or problems our customers and stake holders have, which can range from deal
My overall experience with this company has been negative, so lets begin with the cons.
Number 1: The lanes are messy.
The first thing you will notice about working at Tesco Warehouse is just how messy and un-organised (near enough) every single lane is. I worked on picking and I had to put products into the right cages, sounds simple, right? well it should be, but good luck finding a cage with the right number on it because they are all jumbled up and miss placed, cages are thrown around like ragdolls and almost all of them are heavily damaged and un-usable, not only that but the mechanical trolley you use is rather bulky too. So getting through some of the lanes is like crawling through a claustrophobic tunnel where cages are so narrowly spaced apart it's hard enough just walking down them, never mind dragging a big machine down them, it's an absolute nightmare.
Number 2: The company's standards.
Now if all of that wasn't off putting enough, The company expect you to reach a performance total of 92% per day (this works by timing you on how fast you perform each assignment they give you) to reach this goal you would have to keep going non-stop until you're ready to go on your break or lunch which is at anytime you want, which sounds good at first, but if you have your break early on in your shift it runs down your percentage like crazy and the canteen (which you have to pay for) is only open at certain times. So in reality, the choice is merely an illusion. If you d
Consyou pay for canteen, unfair workloads, faulty equipment, Chaotic and overcrowded, messy lanes, little organisation
Throughout the Covid plan-demic I lost my stable high paid job, so I had to do something in order to keep my home and pay my bills. I decided to work for Tesco’s as a last resort, to my surprise it was most definitely my top 2 worst job of all time. They literally have a 15 year old
(who’s really 24) running the Dot com department, her communication skills are nonexistent, and she’s also has passive aggressive nature about her. The Dot com manager doesn’t respond to any messages or phone calls, and only reaches out to you when she needs you for overtime because the team are so under staffed. As an experienced manager who has been a manager for several big brands, this type of management is outrageously insane poorly ran, and unprofessional. Honestly I cannot comprehend how this person was even promoted to be a manager in such a large turnover store. I applied online and didn’t hear back from the Tesco’s almost three weeks, however when I finally got the call, but was left with a voicemail, and I was asked if I’m still interested in the job, and if I could get in touch ASAP. The Dot com manager never left a contact number for me to return the call, so I literally had to walk into Tesco’s and ask what happened, and if the job was still available. When I arrived I was asked If I could attend an induction without an interview, I was a little shocked as it’s protocol to have at least a chat before you decide to take a job on. Two days later I attended the induction and most of i
ProsThere are none
ConsPoor pay, no communication, stressful, ungodly hours, ungrateful management
Working on the checkouts is not bad if youre okay dealing with customers. Can't get to know your colleagues as youre separated or warned whenever you even ask a colleague how theyre doing when theres no customers. This rule doesnt apply for team leaders though as they can chat to each other and go on phones as they please in front of customers. They don't even have to help their team promptly as the job title might suggest opposite. Instead they are chatting and youre left waiting with a customer at a till looking like an idiot and dont know what to do. Youre lucky if the customer waits around for the situation to be resolved. Your breaks are often forgotten about even when the shop is quiet and the leaders have nothing to do. You have to ask when your break is when its 4 1/2 hours into your shift and you haven't had one yet (law to have 15 minutes break every 4 1/2 hours or 30 minutes every 6 hours). On some days you get your break when you've only been in 1 hour and the rest of the shift drags. You will not receive positive feedback from anyone if you have done well. You will however get pulled into the office and get penalised for small mistakes which become diciplinary meetings and 'investigations' with the manager. They will also make unwanted remarks about your personal life and how you should be to them. You can tell your union rep about management bullying or harassment but the most they will do is just make you feel at ease during a meeting that you at least wont los
I used to be a security guard for Tesco. What happened next was having this huge motivation slowly crushed into the abyss. The beggining of the end is how I describe it. endless shifts, hours on top of hours, but very little to see of the real stuff - wage, very few days off, 2 weeks in a row working 8 hour sometimes 12 hours and yet i hardly got to see or enjoy the tiny amount of pay of minimum wage. Paid less than staff per hour which is unfair.
By the end of the 1 year spent across several stores my back was breaking, my feet were becoming numb with pain, I was needing more and more sleep to overcome the previous day until it was literally in a toxic live to work cycle. I was in so much pain from standing all the time, after finally getting a way out of the mess, getting fired came as a blessing, it has taken a further 2 full months for me to properly recover my health and i finally get to sit down and not wear that wretched suit, it's incredibly liberating, I feel alive again and that's all that matters. I felt myself becoming zombified before and it was ruining my life, feeling forced to be there just for marginally-better than welfare level of money, it took way too much to break a £1000 a month. A decent wage would be 3 to 6 grand a month take home which would allow saving for property and start a family
It became a split decision between "do i want money for doing this" or "do i finally want to sit down" and the latter became more important to me. There is obvi
The company is a JOKE!, the management Team are a complete farse, bunch of lazy incompetent arrogant nasty people with the worst people skills I have ever come across and are paid far too much money for the work they do.
Staff wise you will find some generally nice down to earth people, however there are also the bigger percentage of useless lazy lieing people who make your job a lot harder by not completing there tasks/work load per shift and just leaving there duties Uncompleted which you then come in behind them and are told to finish there work plus your own duties in a smaller time frame with no help from the management what so ever, you will get the (How are you getting on!? ) line they love to use every 5 minutes from the management as they walk past which basically means Hurry up!...
The organisation of the place is very poor, uneven work load distribution per worker for the time frame of your shift makes it impossible at times to complete your tasks and fit in breaks if your on a shorter than 9 hour shift.
Equipment required to complete your tasks are most likely always faulty, or left Whithout charge, no batteries, broken, no signal etc and you are told to just get on with it if you report such matters to the management and make sure everything is done before your shift ends.
Holiday days can be hard to get granted as there is a lot of staff members. You will also receive phone calls on holidays asking if u want overtime, and will be contacted when your
Like with many things take what I say with a pinch of salt.
TL;DR - I would advise you avoid, you may find the wage initially to be great if you get past your probation, but that feeling will fade as it did with me. Staff are made of a handful of friendly, decent human beings and the rest with robotic, soulless husks. The ratio for agency to employed staff is staggering with the turnover also reflecting this.
Assuming you go with the company and not agency the day usually consists of one of 4 shifts: 6am - 2pm, 10am - 6pm, 2pm-10pm or night shift which is 10pm - 6am. A typical rota is a week of earlies and one lates with mixed days off. Sunday is the start of the week so your days off can be shafted by this.
Your typical day is picking, a job which dependent on what department you are in may be mechanised with long trucks or by foot. Picking itself is not hard but the rate and pressure to perform is there. You are constantly put into conflict by a toxic environment of pace and impatience. Other staff will rudely cut in, block lanes with their ignorance and show general disdain that you are doing your job correctly and not rushing it like they are. As people WILL rush about to hit rate, the awareness of safety goes down. People bump into each other, trucks that carry loads can seriously damage if not kill others do a lot of near misses, all of this is usually hushed if not ignored. In regards to your own health, you will harm yourself if it be physically with lifting
Kierownik zespołu/Team leader (m/k) | Maidstone | 26 Nov 2015
Tesco Stores Ltd . Maidstone,UNITED KINGDOM
W 1955 roku, w magazynie Fortune pisano, że przeciętny menedżer wyższego szczebla „znajduje się pod nieustanną presją czasu”
Mamy rok 2015 i szybkie tempo działań w biznesie jest śmiertelnym wrogiem rozsądnej przewidywalności.Dlatego do pracy przychodziłam nie tylko wcześniej ale i z wcześniej ustalonym planem działań w miarę możliwości elastycznym.Gdyż pracownik miał prawo zgłosić swoją uzasadnioną nieobecność do 2h przed rozpoczęciem pracy.
Rota czyli harmonogram pracy był opracowany na miesiąc z góry przy uwzględnieniu urlopów. A w listopadzie nawet na 2 miesiące do przodu przy czym w grudniu nie udzielano urlopów nikomu. Ustalając rozkład czasu pracy pracodawca pamiętać musi również, aby zachowane były nieprzerwane odpoczynki dobowe, co najmniej 11 godzinne i odpowiednie odpoczynki tygodniowe, 35 lub 24 godzinne oraz o wszystkich ważnych ustaleniach dotyczących pracy zmianowej nie odbiegajmy jednak od tematu,dodam jeszcze tylko,że
w okresie świątecznym firmy zawsze sprawiają wrażenie bałaganiarskich.Ale my byliśmy przygotowani
Po wejściu odbieram sprawozdanie poprzedniej zmiany,sprawdzam dostawę ,zgodność dokumentów ze stanem faktycznym,telefony potwierdzające dalsze to normalna rutyna by sprawdzić jakim czasem dysponuje pomiędzy 1 a kolejną dostawą Później następowała automatyczna aktualizacja harmonogramu przy uwzględnieniu osób niebecnych i szybkie przetasowania .Następnie przydział obowiązków i sprawy bierzące .
W czasie pracy mieliśmy trzy półgodzinne przerwy
Pros10%Karta rabatowa na produkty nabywane w supermarketach Tesco na terenie całego UK, Akcje firmy, ekwiwalent za pracę w dni ustawowo wolne od pracy, stołówka pracownicza z tanimi posiłkami, bonusy rabatowe na poszczególne produkty, rabatowe kupony na wizyty w kinie i innych ośrodkach kultury, parkach rozrywki etc
Conslikwidacja średniego szczebla zarządzającego
Customer Service Representative | Runcorn | 26 Feb 2017
Good place to work, Nice atmosphere. Challenging.
Typical day at work varies on a daily basis. Some days are more challenging than others depending on what type of queries that have to be dealt with when customers call up. I have a varied job role; dealing with pay monthly customers and their accounts which includes bills and taking payments over the phone updating personal details,allowances,number transfers,upgrading contracts,taking new orders,cancelations,store calls, also handling the most sensitive cases where the account holder has passed away or a family member has passed away who was on their account and this needs to be handled with care, sensitivity and empathy,. Also pay as you go customers which is a bit less regarding accounts as they dont have one set up but still deal with top ups,credit, and transferring of money and number transfers. I also deal with handset support so booking in faulty handsets,repairs and general trouble shooting. I have extended on my customer service knowledge and skills,learnt how to use a range of different computer software and systems. Iv also learnt to problem solve under pressure as per customer queries and can deal with the most difficult situations, either a deceased customer, someone who is having personnel difficulties or a very upset,angry and frustrated customer. My team manager is a great example of how a manager should be he keeps team moral going, is supportive,encouraging,helpful both on a work level and a personel level.Hes always there no matter what and will go abouve
Prosfamily discount on contracts, £1 lunch on a monday, activities on special occassions like haloween, christmas, children in need and bank holidays double pay for sundays.
Conshaving to work both sat and sun for the lat 2 1/2 years, which is now making an impact on my family life, as i dont get to spend quality time with my family, partner, children and grandson, also having to book holidays 1 year in advance as its very difficult to get any time or weekends off, which makes it almost impossible to make any arrangements if there is birthday, christining, wedding, plans with the family like days out that have a few months or weeks before happening.
The hardest place to work in retail ever! Apply with caution!
If you like to be put into the deep end, then this is the right place for you. If you don't like to be moaned at 24-7 then run quick away and apply elsewhere.
Ok maybe its abit over the top but seriously it's not a joke IT IS A CHALLENGING PLACE TO WORK.
You will be working a lot of hours. If your working early shifts it will be 6am starts finishing at 3pm in the afternoon. If your working a late shift it will be 3pm to 11pm. Some might shut at midnight.
If you are working night shifts it will be 10pm till 7am.
You usually have a team of 6 to 10 staff members 1 to 4 team leaders 1 deputy manager and 1 store manager. Depending on how much money your store takes in the more staff and support you will have.
However when it comes to hoildays and absences it will be most challenging to work in the environment as there will be loads of overtime but not enough to cover most hours. Where you are left with huge queues and difficult customers that you will have to face on shifts. The job can be very stressful too.
The good thing is it is set hours to work and your working in a smaller shop. The other challenging thing is getting delivery in and out the shop without blocking an aisle as the shop can be a funny layout you have to get pass customers while bringing in stock.
You got to learn everything and be everwhere on Shopfloor as you do get told off for any reason if there's been a complaint or failure to complete a tasks. E.g not filling essential stock out
ConsLong long long hours, less social life, stressful, same routines every day
Questions and answers about Tesco
Why did you leave your job at Tesco?
Asked 24 Mar 2017
Was looking for pay rise was told get after 3 years
Answered 10 Dec 2019
I left my position in Tesco because of the management. Always expect you to be running around the place and you wouldn’t get a thanks for it . You’re just a number inside the place
Answered 18 Nov 2019
What should you wear to an interview at Tesco?
Asked 23 Mar 2017
Clean,smart,tidy,intelectual and prepared to impress
Answered 12 Sept 2020
Answered 20 Sept 2019
What are the working hours?
Asked 23 Mar 2017
Answered 5 May 2019
Eight to ten ours
Answered 5 May 2019
How are the working hours at Tesco?
Asked 11 Jun 2018
Morning h canteen3h.Shop 3-6h
Daytime 8h shop intensive work