Smyths Toys

Working at Smyths Toys: company overview and reviews

Smyths Toys
Smyths Toys
3.7
156 reviews
Smyths Toys ratings
3.7
Average rating of 156 reviews on Indeed
3.5Work-life balance
3.2Pay & benefits
3.0Job security & advancement
3.4Management
3.5Culture
Headquarters
Lyrr Building 1 Mervue Business Park Galway Ireland
Employees
1,001 to 5,000
Revenue
$100M to $500M (USD)
Industry
Retail

Popular jobs at Smyths Toys

 Average salarySalary range
7 salaries reported
€10.47
per hour
€5.20-€15.75
10 salaries reported
€22,500
per year
€11,000-€34,000
6 salaries reported
€10.39
per hour
€5.15-€15.60
5 salaries reported
€28,000
per year
€14,000-€42,000
3 salaries reported
€10.30
per hour
€5.10-€15.45
Salary satisfaction
66%
of the employees are satisfied about their pay
Based on 425 reviews

Smyths Toys reviews

All locationsAthlone, County WestmeathBlanchardstown, County DublinBray, County WicklowClaremorris, County MayoCork, County CorkDrogheda, County LouthDublin, County DublinDundalk, County LouthEnnis, County ClareEnniscorthy, County WexfordGalway, County GalwayKinsale, County CorkLetterkenny, County DonegalLimerick, County LimerickNaas, County KildareNavan, County MeathSligo, County SligoSwords, County DublinTallaght, County DublinTralee, County KerryWaterford, County WaterfordWürselenAñón, Zaragoza provinciaAberdeenAshfordAylesburyBallymenaBangorBarnsleyBasingstokeBelfastBirminghamBirstallBlackburnBlackpoolBoltonBorehamwoodBournemouthBradfordBristolBroadstairsBuryCardiffCarlisleCharltonChelmsfordCheltenhamColchesterCorbyCoventryCrawleyCroydonDerbyDerryDoncasterDundeeDurhamEcclesEdinburghEnfieldExeterFalkirkFarehamFarnboroughGatesheadGillinghamGlasgowGloucesterGreenfordHedge EndHorwichInvernessIpswichKidderminsterKilmarnockKingston upon HullLeedsLeicesterLincolnLinwoodLiverpoolLlandudnoLondonLongtonLoughtonMaidstoneManchesterMansfieldMiddletonMilton KeynesNewcastle-under-LymeNewcastle upon TyneNewportNewryNewtownabbeyNorthamptonNorth LondonNorwichNottinghamOldburyOldhamPaisleyPeterboroughPlymouthPoolePortsmouthPrestonReadingRotherhamSalfordSalisburySheffieldSloughSolihullStevenageSt HelensStockton-on-TeesStoke-on-TrentStourbridgeStreetSunderlandSwanseaTamworthTelfordValleyWallsendWalsallWarringtonWatfordWiganWolverhamptonYorkColchester, VTLeeds, ALNursery, TXSaint Helen, MISalisbury, NC

Overall reviews at Smyths Toys

3.0
Assistant | Ireland | 16 Apr 2014
Very selfish managers
Got a job at the new store opening in my town, right before Christmas. All the managers were way too young and inexperienced, hired way too much staff and then just let them all go after the New Year. The managers treat the staff very poorly, there were maybe 5 managers (which was WAY too many) and they didn't even take care of their respected departments. Software was a joke, I had to basically learn on the job with no training so I had to train myself. Managers made staff feel bad for calling in sick, one girl was so scared she would lose her job that she stayed at work even after throwing up loads of times. The managers were fine with letting her throw up in our stock room and look like death. After the New Year, there were so little hours given out that a lot of people left. I got let go recently because apparently I wasn't 'customer service' focused, which basically translates to 'I'm a quiet person and didn't find it comfortable shouting three times at a customer to serve them just so they could walk out of the door ten seconds earlier than they planned' The managers were so lazy that they would go out for regular smoke breaks, but staff weren't allowed to ever leave the tills to go to the bathroom. A few co-workers started dating a few of the managers during Christmas, and they happened to keep their jobs after Christmas, even though they weren't very good at their jobs. Walked in on my managers buying shoes on sale over the Christmas period, instead of being on th
1.0
Retail Sales Associate | Galway, County Galway | 17 Dec 2020
Horrible place to work
You would think a toy shop would be a nice place to work, especially around the festive season. But quite frankly that isn’t the case for this shop. In the interview management were very nice and polite but do not be fooled, that all changes when you start working. The management here is shockingly bad, except for a few decent duty managers. The senior management team are extremely rude and not pleasant to work alongside. They treat most employees with very little respect by speaking to employees like children in a condescending manner. They use the little power that they have to bring down staff members and be-little them. They find it amusing to give out to employees and make staff fear them. Also managers open doors late into the shop every morning and dock 15 mins for being “late” even when you are standing outside since 7 waiting for them (this happens everyday). Absolutely disgusted by their management skills because clearly they have none. It’s a shame as all staff are really lovely to work with but management ruin it. Horrible place to work. Definitely wouldn’t recommend.
ProsStaff members are lovely but managers ruin it
3.0
Sales Assistant | Cork, County Cork | 13 Dec 2017
Hardworking job with lack of appreciation
Typical day in smyths is working on delivery, helping the customers on the foor and keeping the shop floor tidy. I learned alot about customer service that i can now carry into my job as well as patience and understanding. Management was okay if you got along with them, If you did not then it was an uncomfortable place to work in. You were expected to stay past your rostered time if things were not done but was never asked. Workplace culture was great you meet people from all around the world and the staff were the best get on with we were like a small family. The hardest part of the job without a doubt is christmas time, Its very long hours with not much personal appreciation from managers or the company itself.They also say there is loads of positions to grow "up the ladder" I have never heard so much lies in my life. The most enjoyable part is definitely the people I worked with, they were polite and mostly funny so it definitely made a difference during the day
ProsGreat Staff to work with
ConsNo staff appreciation from managers
3.0
Sales Assistant | Carrickmines, County Dublin | 11 Nov 2015
Fun Workplace
A normal work day consisted of in house stock if you were in early, this would consist of checking inventory behind the counter and in the warehouse. Customer care was also a big part of the day, we would get on average during the Christmas period up to 30-40 people a day. From this I learned to be patient and take the time to help people with their needs. All manager's in Smyths worked on the floor, mainly in customer service and were extremely polite and helped all customers and employees. Naturally all employees were very nice and polite due to all of us working face to face with the consumer. The hardest part of the day was inventory, checking everything that had to do with the section you worked in, this process could take anywhere from 2-4 hours depending on the day and if any deliveries were in transit. The most enjoyable part is definitely the people I worked with, they were polite and mostly funny so it definitely made a difference during the day.
ProsExtra pay for working Sunday's
ConsLong hours.
5.0
Customer Service Representative | Naas, County Kildare | 11 Apr 2016
Fun, Rewarding Workplace
On a typical day I dealt with customer service queries and complaints. In Smyths, the managers were rarely seen on the floor so the customer Service advisors were the point of contact for all staff and customer complaints. It was extremely challenging dealing with complaints when people were irrational and aggressive but I dealt with them in the calmest way possible and the majority of the time the customer left satisfied with the service I gave them. I went above and beyond what was expected of me in my role because I did enjoy my job and I really enjoyed helping people. The team I worked with were incredible, we were a toy store at the end of the day and the atmosphere was light hearted and we all got along extremely well, so much so I am still in contact with some of my co-workers today. The management were not very hands on and didn't communicate with any of the staff so that was an unusual experience for me.
ProsGreat Atmosphere and co-workers
ConsNot having supportive Managers communicate with us
1.0
Duty Manager | Galway, County Galway | 31 May 2019
Awful place
Horrible company to work for. Bullying management and senior management. Crazy staff rotation. They don't care about long term members at all. No work/life balance whatsoever, you gonna be rang on your day off or you'll be expected to come in and drop all your plans. The job itself isn't bad at all, you can gain many skills like merchandising - only if their work ethic was better and they would treat employees with respect, not like another number. Store managers usually do nothing bar spending the day in the office, but they will expect everyone else to work on highest possible speed. Noone sticks to company policy either, why having it then at all? Won't even mention the hours, managers are doing average of 50h/week and not even getting paid for overtime. I would recommend it for young people as temporary job until they find something better.
ProsCompany invests in trainings eg. Customer service, first aid, forklift, departament trainings
ConsLong hours, no work life balance, pressure, unfairness, bullying
2.0
Sales Assistant | Navan, County Meath | 14 Jun 2018
fun place to work, but terrible management.
A typical day at work would start off by getting the delivery out, whilst doing this helping any customer that have any questions or issues. constantly facing off and ensuring there are no health and safety hazards at all on the shops premises(this is taken very seriously) I learned a lot such as my limits as to how much i myself can work, and how hard, how to deal with aggressive customers, manage important top sale lines. the hardest part of the job was defiantly night pack. i did 15+ hour shift almost every night 5-6 days a week, 5 people with 7 large aisle packed out an entire shop every night. we would arrive at 9pm every night and all the shelves would be empty, by opening we just managed to restock them. The most enjoyable part of the job was genuinely interacting with the customers and having the craic with them and helping them out. also the staff in Smyths are usually 25 and below so its always a fun working environment.
Pros10% staff discount
Consvery long hours
2.0
Sales Assistant | Naas, County Kildare | 25 Sep 2019
I thought it would be a fun place to work
But unfortunately not for me I found the manager quite rude very ignorant to me and always treated me second-best . He wouldn’t treat all the staff the same he would treat the permanent staff better then he would for the Christmas stu he wouldn’t treat all the staff the same he would treat the permanent staff better then he would for the Christmas staff. When I went upstairs into the employee ease kitchen to receive a chair to bring down to the shopfloor to let an elderly lady sit down because she was on able to stand up the manager said to me where are you going with that chair I explained my reasons to him and he just said so what let her fall I was appalled I did not listen to him I brought the chair down and let the elderly lady sit down I would never work in that shop again
ProsI didn’t see anything good to put down sorry
ConsI was looking for more hours and they wouldn’t give them to me they give me three hours twice a week
3.0
General Assistant | Dublin, County Dublin | 6 Jan 2016
long hours, low pay.
My days would consist of anywhere between 10-14 hours. The main aspect of the job was customer service, that is Smyths forte. To ensure customer satisfaction. The hardest part of the job was finding the right balance between customer satisfaction and keeping the shelves packed so the customer actually had something to look at on the shelves. The closer to Christmas it got this became more and more of a battle. As all workplaces co-workers range from honest and hard working to lazy and scrupulous. Smyths was no exception. My managers seemed to like me and trained me on SAP and Netweaver which i know a lot of other companies use to track their stock. This i believe will stand me in good steed in the future. Christmas is over and I no longer have the option to work as many hours as i like as a result I have been reduced right down to 19 hours a week.
ProsWorking in a close and friendly team.
ConsLong hours and low pay.
5.0
Shop Assistant | Galway, County Galway | 4 Apr 2018
Productive and Fun Workplace
It was a pleasure working in Smyths Toys, I have met great professionals there and also, from my point of view their values, and policy are admirable. * A typical day at work: Very busy, because I have worked there for Christmas time, but, from my point of view, they had enough staff for the demand. * What I Learned. How to treat customers in a real high level, making sure that they were leaving the store highly satisfied. *Management. The management there was great, I have never had any problem that I did not get a proper support. *Workplace Culture. Always working in an ethical behavior, serving customers as best as we could, and also they were very worried about safety. *The hardest part Some days it would be very tiring because we needed to work until nearly 2am in the busiest days. *The most Enjoyable part of the job. Help customers and in someway contribute to their happiness, it was great.
ProsExcellent energy
ConsLong hours
1.0
Customer Assistant | Aylesbury | 30 Oct 2019
Worst decision I ever made! Do not work here!
Originally I was excited and looking forward to working in the new store, I imagined it would be fun and good experience. I was very wrong! during our training one of the managers was horrible to us and particularly picked on certain individuals whereas others could get away with doing nothing. The training took place in the Watford store, the staff there were all really friendly and helpful including the manager. the training was five days a week, 11 hours a day. That wasn't too bad, it was just the way one of our managers treated some of us that got under my skin. After we were doing the store fit for our store, six days a week, 12 hours a day. The one day off we got was spent in bed recuperating from the physical labor. Throughout the store fit we were treated awful, as if we didn't have a clue what we were doing even though we had been told about a hundred times as if we were children. We were made to do pointless tasks when the store was done for example changing the red and yellow stripping everyday for a week 'because it's dirty and/or broken'. Since the store has been opened we've been treated as children and repeatedly told the same things again and again. Constantly spoken to in a patronizing tone and as if we were beneath them, just dirt on the shoes. a few individuals were spoken to like human beings, those of which have been dubbed their 'favorites', treated fairly and even able to do stuff we couldn't. One member of management seemed to think it was acceptable t
1.0
Sales Assistant | Leeds | 25 Aug 2019
Tiring emotionally and physically
The job initially was not too bad. It was tiring for the most part at the beginning but eventually got used to it. After a couple months the job just got emotionally tiring due to the existing staff. During the gruelling “walk” where we’d have to stay back for 30 mins - 1 hour to face up the store it’s down right annoying and physically draining after a well planned 5 hour and 45 min shift + an hour walk (and you qualify for a break on a 6 hour shift), thus I did not qualify for a break because I was noted down for a 5 hr 45 min shift w/out overtime. Being one of the youngest staff there, I felt a huge surge of disrespect from the staff that were much older than me which was really not pleasant. The rota changed so certain people are noted down to finish 15 mins earlier. I was initially told once my jobs are done and I’ve worked until my noted time, I can leave. Though doing this only resulted at being yelled at from employees that I cannot go home and what my manager told me is not what I am supposed to do. When clarifying with management, trying to make a normal conversation and being interrupted by customers, (which is fine), and going back to the conversation a couple times thought out the day because either I am interrupted or management feels like it’s okay not to give me an answer to my questions, proceeded to get mad and annoyed with me asking for clarification when it was avoided more than 4 times that day. The answers we half answered and did not inform me what I
3.0
Sales Assistant | Barnsley | 28 Jan 2018
It's a job.
I worked for Smyths Toys for approximately 3 months. I was paired with an experienced member of staff to teach me how to do the basics of the job but unfortunately, she was always too busy to really show me how to do things so I pretty much learned as I worked which wasn't too bad as most things were simple enough to get the hang of. The day started with setting up the customer service desk and till to make sure we had everything we needed through the day, including labelling stock that needed to be placed on and around the desk. Before the store opened I would have to answer any telephone calls that came through. Then I would have to spend the day tidying stock around the desk, answering questions, giving directions and serving customers with their products. A general day was never really too busy, there would be the odd rush of customers but I never really felt overly stressed. Management were usually very busy but would always try their best to be available which was good. Once the shop was closed, we would need to 'face' the shop to make it presentable for the night staff/next day. The most difficult part of the job initially was the aching feet! But after that it was the lack of variation in the job, as a customer service desk assistant I was not allowed to do any other jobs around the store I was only there to serve customers. I was desperate to do other things and learn new skills but the staff were just not available to show me these things. This was really frus
ProsFlexible shifts
ConsStaff too busy to mentor, lack of variety, no job security
3.0
Customer Service Representative | Suffolk | 20 Aug 2017
Not the best place to work
Firstly, the pay is ridiculous. As a hard working and experienced 19 year old I find it insulting how I get paid only £5.80 an hour in comparison to 21+ year olds getting over £7. I found myself being more hardworking that many of my older colleagues as many would love to work and chat at the same time, and thus I still cannot get my head around why the pay is so dramatically different. There were many young people in my age pay bracket who also have homes and children to pay for, much like those older than us. For doing the same job, this is very insulting. Also, a young person with lots of energy is capable of doing a much better job than older people, this is because there is a lot of moving up and down ladders and down aisles, sorting out delivery as quickly as possible, etc. meaning it was clear that the older people were being paid MORE for doing LESS work. Secondly, the management were generally nice, yet they had tendencies of creating inappropriate conversations being held with other staff. The gap between customer service staff and managers was very clear... they'd talk rudely sometimes and even grab things from your hands without any warning. I found myself very down and lonely most days, as most of the staff were childish, which i try to avoid. There were times of tension between certain groups and it felt a lot like high school. It was not a great place to work but some of the staff were friendly towards the end. I do not regret leaving as the hours were long a
Pros10% discount on most stock
ConsLong hours, AWFUL pay, immature staff, inappropriate managers...
1.0
Duty Manager | London | 18 Mar 2016
unrealistic goals and work hours, not a very nice place to work, or people
The work/life balance is completely one sided. As a manager, we are paid a salary based on a 39 hour week, but we do well into the 50s on a regular basis and during christmas it isnt unheard of to do over 80 hours and we also have to work a minimum of 12 hour day 6 day weeks. This goes for the shop assistants as well, they never finish on time and usually work an hour after they are supposed to finish. There is even regular +16 hour shifts of which we receive no thanks for. The safety of your job completely relies on weather or not the store manager likes you personally and as for the rota system, we don't receive the rota until sunday for the next week which leaves absolutely no room for planning anything outside work life. This is only a review from one member of staff in one store but my personal experience is the same as everyone else in the store. The upper management are purely focused on the growth of the business rather than looking after the staff that are of value to them, therefore losing most of the in-store management. The turnover of both staff and management is by far the most frequent i've ever seen. Think long and hard about applying for a position in this company if you want a career because what I have witnessed in the past and present, there is no room for error for management who come in from other companies. The salary of which you are offered initially may attract you but the stress of the job itself and the way these stores are run will deter you soo
Prosmanagement? none
Conslong hours, unsafe mentality in regards to job security and favouritism
1.0
Retail Sales Associate | Greater London | 30 Sep 2019
Concentration Camp.. To say the least.
Typical day includes; a shed load of tasks to complete, even before you clock in. I have learned how to talk down to people and not to listen to any needs of the member of staff. Management is non-existence. The workplace culture is just a toxic relationship between staff and management. The hardest part of the job includes: not allowed to have water on shop floor, asking to go toilet. But waiting for cover so you can go up. Constantly overworked & underpaid. If your shift is 12-8 your looking to leave at 9:30 on a good day. The most enjoyable part of the job is going home. Member of Staff who think they are better than everyone else. Asking everyone for availability, do they follow availability?! no they do not. Roles like Toy Experts.. should not exist. They seem to think everyone one is a robot, so calling in sick once or twice will get you a final warning. Your expected to do everything in such tight-frames. Hours not guaranteed one week your doing 25+, the following week your only on 8 hours. Part time doesn't support the needs of the business apparently. So in theory you should aim to be there every single hour of your time. Smyths claim that, you are the difference. But its them that's the real difference. Constantly managed for small small issues. No such thing as trust in this 'Business.' Managers whistle-blowing other managers for ones personal gain. NO SYMPATHY FOR MEMBERS OF STAFF who live far. Management is very much corporate, TARGETS TARGETS TARGETS. SALES SALE
1.0
Retail Sales Associate | London | 4 Oct 2019
Concentration camp
Typical day includes; a shed load of tasks to complete, even before you clock in. I have learned how to talk down to people and not to listen to any needs of the member of staff. Management is non-existence. The workplace culture is just a toxic relationship between staff and management. The hardest part of the job includes: not allowed to have water on shop floor, asking to go toilet. But waiting for cover so you can go up. Constantly overworked & underpaid. If your shift is 12-8 your looking to leave at 9:30 on a good day. The most enjoyable part of the job is going home. Member of Staff who think they are better than everyone else. Asking everyone for availability, do they follow availability?! no they do not. Roles like Toy Experts.. should not exist. They seem to think everyone one is a robot, so calling in sick once or twice will get you a final warning. Your expected to do everything in such tight-frames. Hours not guaranteed one week your doing 25+, the following week your only on 8 hours. Part time doesn't support the needs of the business apparently. So in theory you should aim to be there every single hour of your time. Smyths claim that, you are the difference. But its them that's the real difference. Constantly managed for small small issues. No such thing as trust in this 'Business.' Managers whistle-blowing other managers for ones personal gain. NO SYMPATHY FOR MEMBERS OF STAFF who live far. Management is very much corporate, TARGETS TARGETS TARGETS. SALES SALE
1.0
Sales Assistant | Doncaster | 18 Jan 2018
Not a great place to work
A typical day at work is very draining and boring, there is never much to do apart from walk around especially when it isn't busy, however when the shop is busy there is loads of tidying to do and it does make the day go quicker. I learned quite a bit at Smyths, how to use the tills, how to use the gun and printers, however the down side of learning there is you have to learn mostly everything yourself, there isn't much training from management. Management can be helpful but mostly don't help you when you need them and you can be left a while until helped by a member of management. personally i felt looked down on by certain members of management and felt like i always did something wrong when attending my shift. They weren't very friendly and didn't really interact, you had to be a favourite to be liked and spoken to by management, they mainly look on the mistakes you make instead of the achievements. working with staff is great but you always have to be careful because management don't like members of staff working together unless asked to. Throughout your time there you learn which staff you can trust and who you can't, its a very immature place to work, nearly everyday is like being in a school play ground, personally best thing to do is keep yourself to yourself. certain staff members have no respect towards you, they speak to you like rubbish and make you do everything, very lazy and very rude. The hardest part of the job is dealing with certain staff members and dealin
Prosweekly pay
Conslong hours, short breaks, rubbish pay, rude staff
1.0
Sales Assistant | Gloucester | 30 Jan 2018
This store wont last long
A typical day consists of being put on the till for 9+ hours and thats it. Before hand they tell you how to act, what to say and how to say it. You arent allowed to say certain words like 'sorry' because they are somehow 'offensive' to customers. This is all to impress ONE mystery shopper. Its all they care really care about. I learned the tills, thats it and most of that was on my own with no help whatsoever. Once they can just leave you on there, you'll never see management again. Other than that, theres nothing I would ever take into another retail job as their way of doing things is only to impress one particular person and its very basic, monotone and dead. Management are very often clueless, dismissive and arent at all bothered. They all have the wrong attitude towards what it actually means to run a shop, they put a lot of pressure on supervisors and 'section experts' who basically run the shop for them while they are no where to be found for hours at a time. They look very untidy and unprofessional also. Some had scruffy hair, no tie and just a creased shirt which looked liked something from a charity shop. On your first day you are given what feels like a trial run on shop floor and then on tills. If you get put on tills, then good luck to you because youll be stood there bored out of your mind for hours on end. If you get shop floor, you just stand there all day talking and not doing much work. Thats literally it, the managers are never around and most of
ProsMcDonalds is right next door.
ConsEVERYTHING.

Questions and answers about Smyths Toys

What should you wear to an interview at Smyths Toys?
Asked 19 Oct 2017
I am from so i prefer suit
Answered 19 Oct 2020
Suit and tie
Answered 9 May 2019
How old do you have to be to work part time
Asked 4 Oct 2018
39 years. Date of birth 8 December 1980.It permanently available?
Answered 14 Oct 2019
48 years. Date of birth 01/01/1970.
Answered 14 Nov 2018
How long does it take to get hired from start to finish at Smyths Toys? What are the steps along the way?
Asked 19 Oct 2017
Hand in a CV to a manager, hopefully get an interview and if you're hired you have a 2 week training period.
Answered 14 Jun 2018
CV Must be applied instore, Interview is had with store manager
Answered 13 Dec 2017
How do you feel about the future of Smyths Toys?
Asked 15 Jun 2020
Good, pleasant staff
Answered 25 Mar 2021
There is no future alot of people left the company over the way they treat you will not get a day off if you ask
Answered 15 Jun 2020
How does someone get hired at Smyths Toys? What are the steps along the way?
Asked 25 Jul 2019
Apply online
Answered 28 Apr 2021
Smyths hire at the end of the summer for Christmas period. Possibility of being kept on after xmas.
Answered 25 Jul 2019