Examinar las cuentas de los usuarios PayPal y determinar si existe tanto actividad reciente como habitual y desfasada de naturaleza fraudulenta (basado en indicadores de fraude y de ahí limitaciones, avisos y bloqueo de cuentas)
Investigación de cuentas PayPal mediante el uso de recursos internos y a través de contacto telefónico y/o email (tanto en inglés como en español), revisión de cuentas PayPal, rango/índice eBay, emparejamiento de teléfono, tarjetas de crédito/débito/prepago/virtuales, dirección IP/FSO/VID, Web sites, etc.
Solicitudes de investigación formal ante casos de robo de fuentes financieras, como tarjetas y cuentas bancarias.
Por último, en algunos casos también me encargo de trabajar en la Política de Cumplimiento de PayPal regida por la Unión Europea y definida en los Términos y Condiciones de Uso. Así, me responsabilizo a revisar las aplicaciones y cuentas PayPal de los usuarios relacionadas con productos de alto riesgo e informes de prácticas fraudulentas o desleales.
ProsFacilidad de promoción, buen ambiente de trabajo, gym, seguro médico subvencionado, autobús subvencionado de empresa, descuentos (promos), llamadas gratis a fijos en cuaquier parte del mundo
I was working for the past 6 years in PayPal and have been a Fraud agent for nearly 4 years.
I was working mostly escalation from teammates having difficulties to resolve fraudulent cases but also helping the business to deliver specific needs and information, such as:
-Account take over(reviewing IPs, VIDs, payment history and holding transactions)
-Stolen credit card/bank account investigation
-Spoof activity(phishing emails sent to customers)
-Money laundering(placing limitations on account with high risk selling activity, or suspicious account activity, and requesting additional information)
-Dealing with Chargebacks and ACHs returns
-Taking empowerment decision
-Mentoring to new hires starting in the Fraud dept
-Coaching to teammates who are struggling to reach their targets
-Delivering team learning session
My previous work was really enjoyable as I was in charge of several tasks and had to keep always updated about fraudster's attempt to circumvent PayPal system.
However, the most difficult parts was to take empowerment decision as there was a difficult procedure, when you were deciding take a decision against the process.
A Typical day at work starts with greeting your colleagues and having breakfast, sometimes with your whole team, then the work and breaks are well arranged so that it is all well balanced.Typical shift is 8 hours but there are also 10 hours shifts depending on the role.
Co workers are professional, sensitive and mostly fun to work with.
Learnt a lot on the financial industry as well as specific skills for each department I had the chance to work with. PayPal trains its employees regularly and trains them well to perform extremely well in their roles.
A lot of Managers lack people management skills which at times makes it difficult to work with as it is not the new managers adapting to the teams; but the teams to adapt to new managers and constantly change the way the work is done even if less efficient. However, PayPal is the best company when it comes to life/work balance as it is very easy to negociate arrangements even schedules to adapt to one's needs.
Most enjoyable part of the job is the company itself and it s culture.
Prosfree coffee/tea, ambiance, life/work balance, career progression
La mia giornata lavorativa si svolge in un grande team a contatto con altri team di diverse nazioni. Lavoro costantemente al computer con clienti per la risoluzione di problemi per quanto riguarda la sicurezza e i pagamenti, reclami, revisioni e limitazioni conti con controllo documenti, reclami spoof KYC e KYB.
L'azienda mi permette di essere costanemente aggiornata rispetto all utilizzo di nuovi programmi e procedure bancarie ed inoltre mette a disposizione un ambiente di lavoro confortevole facendo sempre in modo che i dipendenti si sentano a lavoro come a casa.
La parte più difficile del mio lavoro è quella di essere in grado di gestire i clienti quando ci sono delle perdite monetarie o quando hanno i conti bloccati e non possono ricevere denaro.
La parte più piacevole del mio lavoro è la possibilità di essere sempre a contatto con clienti che hanno bisogno del mio aiuto per risolvere i loro problemi ed inoltre la possibilità di essere in continuo aggiornamento.
Prospalestra, ping pong, biliardino, bus, coffe station con a disposizione caffè, tea, milk ecc..
Paypal is a very good company but the area I worked in everyone is highly underpaid. All other departments got grade increases yet we haven’t. What we got recently was redundancies! Management is triable and so is the pay! It’s extremely stat driven. If you don’t meet them you will go on warnings and be got rid of within 3 to 6 months. The staff I worked with are lively people and make it a job to work here. It’s just a pitty the pay is so so low for fraud agents. I’ve since left and moved to a company that will pay correctly. Considering we stoped fraud we where almost the lowest paid in the building! That will tell you how much they care about stopping it! They just want it to look like they are trying!
Promotions and pay increases are all about who you know! Working hard gets you no where. I see one man their almost 3 years and best worker and still in same position :-( sad to see it
Multicultural company, good place to approach the financial services world and get to know people from every part of the world.
Would be ok to start a career in the financial services field but not a place where to have a career.
Majority are young people and everybody tend to leave within 3 years… in 7 years I have never seen a person reach retirement age there.
Generally there was an increase of people leaving or made redundant in the last 12 months.
ProsSabbatical leave (an extra month of holiday every 5 years), reasonable shift flexibility.
ConsLow salaries compared to the average of the market, micromanagement, very political company (if you are not affiliated with the right people, it doesn’t matter your skills and experience but you don’t go far), small opportunity to grow, huge IT problems, lack of consistency in internal communications, management poorly motivated and engaged.
Outbound Callcenter Medewerker (m/v) | Ireland | 22 Oct 2017
Drukke maar leuke omgeving
Werken bij Paypal heeft mij veel genoegdoening gegeven.
Je werkt op een afdeling met veel nationaliteiten.
Daardoor leer je veel culturen kennen.
Een van de leuke ervaringen die je opdoet is dat je verschillende samenstellingen van voedselbereiding leert kennen.
Hierbij moet je soms oppassen dat je geen gewoonte maakt van teveel eten omdat het zo lekker is.
De taken die je uitvoert voor PayPal zijn altijd interessant, soms eenvoudig, soms juridisch met aan de phone een advocaat maar dankzij mijn oplossend vermogen heeft dat meestal tot een goed einde gebracht.
Het moeilijkste van deze baan is eigenlijk dat je niet in je eigen kring van vrienden en familie bent maar totaal in een andere wereld terecht bent gekomen.
Door mijn avontuurlijke karakter.is dat geen probleem.
PayPal is an excellent place to work, it isnt like a typical call center, however it is a very stat driven environment and performance matters from very early on in the career. They offer a large range of company support from mental health issues employee's might be having, to coaching to help you improve performance and better your chances of getting promoted into a different department.
I enjoyed my time at PayPal and I made a lot of good friends and connections with the people there, if you feel like you could do well in a challenging environment that gives equal opportunity to people from every walk of life then it might be the job for you.
ProsVHI health care, bike to work scheme, wellness breaks.
A typical day at work for me started at 8am and I would then start into reviewing leads and cases that were relevant to my role. The workplace culture is fantastic and they have many benefits that come with working for the company. I learned many skills from my time here and even completed a diploma in Financial Crime which was paid for by the company. The most enjoyable part of the job is the people, you have a team of people you interact with everyday, everyone is friendly and there is a great atmosphere. Every 3 months we get a bugdet per team and can go for night out, activity or whatever we want as a team.
ProsFree lunch/breakfast every quarter, night out every quarter, 24 hour access to free gym, VHI health cover
Sicuramente un ambiente stimolante, giovane, dinamico, richiede una mente molto flessibile, aperta e amante della tecnologia.
La maggior parte del tempo viene spesa a computer, anche se si organizzano varie attività di team nel corso della settimana.
Il workplace è molto grande e nel complesso piacevole, la zona ristorazione interna è comoda. La location è molto lontana dal centro città e raggiungibile tramite servizio autobus privato o pubblico.
La parte più piacevole è sicuramente data dai colleghi e dal multiculturalismo dell'azienda.
Upon being hired at PayPal with an offering of $12.25 per hour back in 2013 I thought to my self "Wow this is a great company, with great pay!" boy was I wrong.
As my time at PayPal progressed I started realizing a lot of what I was turning a blind eye to before. I was hired to be in the "general" customer service department, you know help with what you can, and then route the other calls to their appropriate departments so that trained employees in those departments can assist.
As time went on however managers began to demand that instead of you routing calls to different departments that you actually handle these calls yourself. Preposterous! I thought, you did not train (nor did you hire) me to do this "Well use your resources" managers would say referring to a centralized "hub" of information.
But here was the catch - the new implementations that PayPal set forth and the managers who tried to enforce them told me that by all means necessary (other than transferring them to the department they needed to go to) that I needed to assist the customer who was again calling in for a different department, with a complaint, concern, or question that I've never heard of before while stumbling through "my resources" that I needed to take care of the caller in the same time frame that it would take me to assist customers with issues in which I've been WELL versed.
Didn't make sense to me but I needed my job and enjoyed my $900 or so bi-weekly check. Plus the health i
ConsExpensive cafeteria, Micromanaging managers, too high of expectations for the pay.
Customer Service Representative | Chandler, AZ | 12 Aug 2021
Best company I have ever worked for
I dont know how PayPal is today, but I worked there between 2014-1016. To this day I still brag about them to others I work with and always use them as an example. Other peoples experiences could very well be different. But for me it was a really great place. The atmosphere was great and happy. Windows were everywhere so it helped make you feel happy. People always had their desks decorated and the walls were decorated, it almost felt like being in kindergarten again. Silly I know but I loved it. There was several break rooms on each floor and they always provided free coffee and creamers to employees. They offered a lot of overtime especially around the holidays. It was easy to get too. You go into a website and choose what days and time you want and that was it. Just show up. You could also check the website for VTO (voluntary time off) no need for permission if it was in there you could take it, same with the overtime. We had 15 minute stand ups every morning with an hour meeting every day. Management was always willing to help if they noticed an employee struggling with anything, they were always well educated on how to help employees and they took the time to listen to you and your needs and figured out what to do. They own their own building and have a gym equipped with a trainer, and fully stocked bathrooms with showers and provided towels, a blow dryer and shampoo and conditioner and body wash. They have a great cafeteria with awesome food and cooks. Lots of giant fri
• Tech Lead/Lead Developer with 10+ years of experience in Application Analysis, Design, Development, Integration, deployment and Maintenance/Support for Web, Enterprise based Software Applications in BNFS domain and financial domain
• Rich work exposure in software development with responsibilities as Software Engineer, Project Leader, Team Leader, Team Member and Onsite Coordinator.
• Excellent work exposure to Software Design and Development for Private Wealth Management systems, Corporate Card Products, Merchant Database Management, Loan Trading, Online statement repository in BNFS space during my assignments with AMEX, DEUTSCHE BANK, Citi Bank, MIZHUO CORPORATE BANK, STANDARD CHARTERED BANK, OHIO INSURANCE.
• Excellent background in developing application using Springs core, Springs DAO, Springs Annotations, Java Code Refactoring, SOA architecture, Springs Web services(SOAP and Restful), Springs AOP, Apache CXF 2.5.4, Mule ESB, Maven build, Jenkins jobs, WSRR, TC Server, Mule server, STS IDE 2.8, Creating and deploying wsdl files, Creating service Contracts using WSRR, Debugging, RCA.
• Coding Standards and coverage using Check style , Emma plugins of Maven and Sonar tools
• Coded JUnit for Emma coverage using springs JUnit, EasyMock, PowerMock.
• Excellent background in developing applications using Java 1.4, Java 1.5, Java 1.6, J2EE 2.5, Struts 1.1, 1.2, JAXB, on BEA WebLogic Application Server, WebSphere Application Server (WAS), XML, JNDI, Apache Tomcat, JD
A typical day begins with merchants calling with problems pertaining to their account. PayPal generates their own calls by holding funds, restricting accounts and initiating limitations. Compliance equal control and improve perceived security. That's a good thing. Every call is a new experience. Literally.
The hardest part of the job is seriously wanting to help the customer but being on minute by minute, every word you speak scrutinized. There are multiple systems that tweak handle times so the supervisors can manipulate the data to either praise or humiliate you as a human being. Which is wrong on so many levels.
They use surveys to gage whether or not an agent is productive or not even when in fact their back end software is not cooperating. And so many agents are experts at pass the trash assistance causing those that truly care about customer concerns to appear lack luster and therefor non-interested. Which is not the case. Think about that though, the breeze by agents are rewarded but the by the 3rd or 4th call the customer is perturbed big time. So, if you cannot resolve the customer issue because of a whole host of system generated issues then your screwed. Try contacting their Merchant Technical Support by phone. You can't. They use a ticketing service and you guessed it, the customer never provides enough information, therefor they are closed out and never resolved. That's not a positive thing when your a large money mover, they use a payment processor, the
ConsOccurances, one minute late and your tardy
Customer Service Representative | Omaha, NE | 29 Jan 2016
Good In Between Job
The interview process was quite overwhelming. Once hired, they welcome you with open arms. Send you a "Welcome Aboard" card. First day, they hook you up with PayPal gear and free meals in the cafe'. The New Hire training is 7 weeks long. First few weeks is telling you all about PayPal and the new great benefits you have acquired starting that 1st day. Health insurance, life insurance, 401k...the greatest benefits package ever. Affordable too. They have all their supervisors and head honchos that have been there for years come in and tell you about their journey at PayPal, they really talk it up. There are some really great people that work there. The stories are amazing and give you a lot of hope of building a career there. Once on the floor taking password reset calls. You learn what the metrics really are. Once they "upscale" (promote) you to another segment(department) you are thrown back into a classroom and get 4 weeks of overwhelming training, never quite getting it all and your given a team of "mentors" to help you on those first few times on the phone. Many times, those mentors never even took a call in that department your training for. Once in your new role, you are thrown on the phone and held to even tougher metrics and be careful with those transfers. Even if your getting transfers from all over the globe, even from eBay (just because eBay can) and just from other teammates that don't know what their doing, your just trying to get the customer in the right
I’ve been with PayPal collections for a year. I truly enjoyed my job and the challenge it provided. Until the ridiculously changes started happening.
While change is inevitable when your told two different things that contradict in the same sentence and then told if you don’t do something correctly and you fail your bonus is taken away, it leaves a terrible taste.
The lack of communication from top to the agents taking calls is absolutely terrible. We aren’t told things until the day of or the day before when management knew for MONTHS. There is no true collaboration with the agents taking calls and the management.
There was so many times I heard the phrases “I am scared to do my job because I don’t know if it’s right or not” and “ I don’t know what I am doing because no one has a right answer” coming from tenured agents because of the insane amount of back and forth between policies and the grey areas.
The absolute lack of advancement is a killer. It’s not based off of true performance, but off of who you know and how well you kissed up.
Whatever you do, don’t mention anything potentially negative or offer a different perspective or solution to a problem,because that will not gain you any kind of true points. Now your on a list and say goodbye to moving up no matter how good your numbers are and your work ethic is.
The life work balance is a joke. In order to make ends meet you have to work overtime and bonus. But if you make a mistake and fail a call you’v
ProsFree fruit, pto psl casual dress
ConsLack of advancement, pay, lack of training and transparency
Customer Service Representative | Omaha, NE | 13 Jun 2022
Another cloak-and-dagger Corporation with a shiny benefits package
PayPal has great benefits and one of the most positive and inclusive work atmospheres I've ever worked for. The people are amazing and generally care for one another.
The work however, is tedious busy work that doesn't live up to the expectations they hype you for.
Management is very condescending;
The term "higher-brained thinking" was often used by regional managers to describe the benevolent brilliance of their Corporate Overlords and explain-away employees with thoughtful concerns or questions during monthly all-hands meetings.
You are told from the get-go that things "are always changing" and I think that's true; mostly because no one in leadership has any clue what the other leaders do. Leadership does NOT actively or meaningfully communicate with each other unless something is broken, and they are NEVER straight-forward with anything to their employees.
PayPal brags about being innovative but only promotes the ideas of complacent yes-men they can directly profit from, and fails to achieve even basic functionality with its systems a lot of the time. Every system used is buggy and either half-built or half shut-down. Tech-issues keep people out of doing work for hours at a time, sometimes longer.
The minute you think for yourself or question management you are in the wrong.
The minute you catch up and get a sense of direction, everything changes, arbitarily and with no notice and little direction/resolution.
Individuality is only celebrated here as long as
ProsIf you've seen Google's HQ, it's like a knockoff of that
ConsHope you aren't afraid of the dark, because that's where PayPal will leave you
Good company and better benefits, but hurtful layoff experience
I worked at PayPal for 11.5 years and loved almost every minute. I worked in content management on a relatively small team. Even though we were a global team, we were like family. I only had 3 managers in the 11 years, which says A LOT about our team. The work/life balance was one of my favorite perks. I was never micromanaged. If I needed to take an afternoon off to take care of personal things, it was never an issue. As long as I met my deadlines and made my meetings, everything was golden. Other benefits included 401k matching, gifted stock shares, and a 4 week paid sabbatical for every 5 years of service. I also had the opportunity to travel to Dublin, Ireland more than once, such was awesome. I'd still be with the company, if I hadn't been effected by the layoffs in May of 2022. The only reason I won't give them 5 stars is because of how my layoff was handled. For how many years I devoted to them and how involved I was, it was very cold. I also believe in my heart (as do other members of my team) that I was targeted due to the fact that I used my most recent sabbatical (February 2022) to voluntarily check myself into rehab for alcohol addiction. They knew this because I chose to share it with my team leader, who was also a close friend. I was an integral part of the team, had never received an annual review that was less than "meets expectations" and had never once been talked to about my performance. I didn't even use company time to make myself healthier, which I very
Customer Service Representative | Chandler, AZ | 21 Apr 2016
A challenging place to work
With the exception of inconsistent upper management objectives, and poor inter-segment relations, in retrospect, this should have been a far more pleasant employment environment then what it proved to be.
The flexibility afforded employees was considerable, complete with shift options, and lateral, as well advancing, positions.
A typical day involved the receipt of calls from personal and business account holders from the Australian and New Zealand markets to resolve their partial and full account limitations/restrictions, the resolutions of which proved additionally difficult due to the consistently poor relations amongst support segments.
The culture made for some peculiar work relationships, but overall, many of my teammates, especially the more recent ones, were quite a joy to work with. NOTE: In my segment, there was a consistently high turnover - always having new hires, and the promise of new hires.
The hardest part of the job was having to provide "talking-points" to vehemently angry customers when there were no reasonable explanations for why their accounts were restricted, AND why the restrictions could not be resolved.
The most enjoyable part of the job was many of my teammates, and my team lead; these were some wonderful people.
What I mostly learned was how to creatively, and successfully service and resolve many extraordinary customers who had extraordinary challenges facing them due to inaccessibility to their personal and business accounts;
A lot of challenges. Global company, with many opportunities.
The importance of existence of a strong and dynamic high technology companies sector in the current world
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In the developed, post-industrial economies the high technology companies sector is commonly regarded as the area
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company and identify its characteristics in comparison to a traditional, industrial enterprise, considering t
Questions and answers about PayPal
Why would you want to work at PayPal?
Asked 6 Sept 2018
Its a good place to work.
Good for work life balance
Lots of multi culture people to work with and make good friends
Answered 29 Jan 2022
Answered 9 Apr 2019
How are the working hours at PayPal?
Asked 18 Jun 2021
9 to 5. Working from home is very good. Alot of trust.
Answered 25 May 2022
Monday to Friday
8 AM to 4:30 PM
Answered 3 Mar 2022
What would you suggest PayPal management do to prevent others from leaving?
Asked 26 Aug 2020
Answered 31 Jan 2022
Give people a none bias option to share there feelings with completely anonymous.
Answered 18 Jun 2021
What was the most challenging part of your role at PayPal?
Asked 12 Jun 2020
Everything especially the metrics, bad management, low salaries and unfortunately a disaster in terms of career progression.
Answered 30 Dec 2021
Workload sometimes very high and high fluctuations.