Working at Next began somewhat wonderfully and one settled in pretty quickly to the routine and working with other members of staff. The fellow staff members, all wonderful. And that included lower management. On a higher level, it was much different.
However, a change in management quickly turned things upside down. Micro-management seemed to be the order of the day as the store manager no longer took the reigns and left the entire workload to sales managers and staff. It was soon pretty obvious by the number of those leaving the job, something was amiss. It is difficult to work in an environment when the manager ignores the staff's call for change in bonuses (or a lack thereof), in favour of defending the company "who work hard to keep us in a job in the first place" and already pay us enough. It is easy to understand why a manager who was earning in excess of €10+ an hour more than the staff, who are on minimum wage, to defend such actions of the higher authorities in the company.
The company uses poor excuses constantly to cut bonuses. A "tech refresh" to the entire company system was meant to improve how bonuses were allocated. However, one could only see the system cut bonuses left, right and centre. When management were approached, staff were told the system never lies, despite staff adhering to instructions given by the company themselves on how to achieve such figures. No matter how hard one worked, it was never enough. When it was enough, the company investi
ConsPoor management, poor wages, lack of good structured (paying) bonuses
I worked for over 3 years in Next in my early twenties. I was involved in helping set up a new store, and found the training and prep provided to be fantastic.
It was a wonderful way to meet other people, and most staff (even temporary sales staff) were selected because of their enthusiasm and willingness to get stuck in.
Obviously retail hours are always a pain (late nights, weekends) but the sales were amazing fun and you get first pick of things before the official start.
Salary was standard, but Next stores offer bonuses for stores that pass their quota each month, so we got monthly bonuses when I worked there!
Management were professional and set a great example.
I know lots of people who've worked in next. Those who didn't like it loathed manual work, a fast-paced environment, and customer interaction. Those who loved it had a positive can-do attitude, enjoyed being physically active, and enjoyed the customer banter.
I made so many friends when I worked there, we socialised lots, and always supported each other as a team. An amazing place to work for a few years, but all retail work becomes exhausting when you get older!
ProsGreat fun and brilliant staff!
ConsNot a job you could sustain for more than 3-5 years
Working for Next was such an amazing thing, I have learned a lot from staff and even from customers. Being positive and always friendly let me make new friendships.
My typical day at work included greeting every customer, maintaining solid product knowledge, and all other aspects of customer service. Using tills, answering the phone, contacting other stores, ordering products, sorting warehouse, putting the stock out, helping customers with their queries.
The management working at Next was helpful and friendly same as the rest of the team staff.
The hardest part of the job was when Summer Sale came and there was very busy, we had to be very fast and good at the same time. But it was not a problem, There is always something hard, but every job includes hard work which has to be done. I am trying always my best, to make my boss/ employer/ manager happy.
The most enjoyable part of the job was when customers were happy of my help, I paid a lot of attention to make a good impression. There was nothing better to hear how good I was doing my work, and when my manager was coming to me to say that she was happy with my job. I enjoy helping people and getting nice words back. that is what makes me glad.
I found that it was a productive workplace with good communication between management and workers.
As I worked as a member of Next's flexi-staff, I worked both in the stockroom, where it was my job to replenish the floor, as well as on the floor where it was my job to advise customers.I learned how to deal with customers, particularly how to go about advising customers, as well as how to deal with and cooperate with co-workers. The hardest part of the job was probably dealing with numerous customers at once when the shop got particularly busy, for example in the period coming up to Christmas or in the post- Christmas sales. The most enjoyable part of the job for me was advising customers in general, as I enjoyed trying to figure out the particular piece that they were looking for by asking numerous questions and then trying to find the ideal piece for them, particularly when the customers were looking for an outfit for a particular event, such as a wedding.
Prosi found the staff to be very friendly and helpful, particularly when i started working at next.
Consthe shifts that were given to me on the rota were often changed at quite short notice, which was quite difficult to plan for.
I don't know about other stores but donegal place belfast 363 as they call it, used to be an amazing place to work ,I've worked there for 9 yrs and I am due to go back soon. The management years ago were great the store was very laid back and your discount is good. From 2018 I think it has gone downhill the senior management had changed and due to this next seen a huge amount of staff leave , strange why they havent realised it's all to do with one person who cant do her job. So with having no staff , we were so busy managers were ignorant cos they were being moaned at by the Mds , and now consultations are back where everyone has to reapply for their jobs which they already have. They need to look at themselves as managers and ask themselves why is so many people leaving and why is it that it's the people that have been here the longest , the need to retrain managers on how to speak and treat staff . Used to be a brilliant place to work but if you want a happy life stay away from next donegal place.
A typical day at work would be customers coming in and out of store , customers asking or looking for a particular product and me directing them to the shelf, sale going well in the store i gained experience in interacting with customers and being able to understand their needs, Some of my co-workers are extremely hard workers and friendly. The hardest part of my job is dealing customers who dont like you because of your color or where your from But one of the hardest things that I've come across is trying to help people who are like this My job demands that I do all that I can to help customers reach their goals. This means that I have to to treat them with respect, honor their world-view, and try to solve their problems. This is easy when the person you are working with is someone you get along with.
the most enjoyable part of my work is reaching the customers satisfaction and when they come back to the store they recognize you as the staff that helped them
A typical day at work for me is working in the delivery room bringing in the deliveries, unpacking the stock, tagging the stock, hanging the stock, cubing the stock, pricing the stock, three way scanning the stock for the sales floor or the stock room. I learned that there is a lot of work involved between the time a delivery arrives at the store and the time it actually arrives on the shop floor. There is a store manager, an assistant manager and an individual manager for the different departments, so there is a manager in the delivery room. My co-workers work well with me and the rest of the team, we all motivate each other to work. I do not find anything about the job hard. The most enjoyable part of the job is working with the rest of the team, at the end of the day when we get a delivery done it feels very rewarding and it feels like it got done through team work.
A TYPICAL DAY:
Show up on time
Get on the shop floor
Chat to customers to see if they need help with anything
When help is required..
Check sizes, give options and opinions
Bring products to the till
Iv learnt that once given guidance I am more than capable to thrive in any position.
Management have been very good with training and encouragement.
Co-workers are very easy to get on with and are generally chatty and nice people.
The hardest part of my job so far is helping customers find exactly what they are looking for especially in clothing that i wouldn't have a wealth of knowledge in.
The most enjoyable part of my job is chatting to a variety of people.
Whilst I enjoyed some elements of my time in Next (bonus most months, shift market workplace makes swapping shifts easy and efficient, fellow sales team members mostly friendly) the attitude of the managers, in particular one manager made it a very unprofessional workplace that reminded me to a point of being in school.
She would choose one of the younger girls each month, favour us give us the best shifts and allow us the best areas on the floor until the next month she would change her mind and choose someone else. However, her opinion dictated the opinion of other managers also. Despite reporting it several times, nothing was done.
Hard work when the proper training wasn't received
Working at Next is more than just a job, its a life changer. You are expected to work long unsociable hours and even if you say you can't and its not in your availabilty you're told well u have to and that's that.
Managers dont mix with employees and you can see they are full of airs and graces about themselves. They try to get away with doing as little as possible, therefore putting more pressure on employees.
You will find yourself hating Christmas if you do a Christmas in Next, 6am start stephens day and the sales are mentally, emotionally and physically draining.
I'm the person who wrote Lies, Lies, Lies and I'm here to give an update.
My contract is supposedly due to end next Saturday and working here has been extremely tiring. First two weeks were okay, my manager was very nice and she asked me what I knew and what I didn't, however, I was put on front by a different manager on my very first shift but had someone show me how to use a radio and how to open the shutters. The team talks in the morning and absolutely useless and all they are doing is telling you how much money they're losing. I did get in trouble for talking to another member of staff while I was working but was confused on my second shift because the two girls I was working with kept sneaking off to the stock room or formal wear to have a nice sit down and chat leaving me to deal with a lot of customers on a Saturday on my own - they were nice girls though.
Second day of working I was put on shoes and was given a tour of the stockrooms and everything and she was a very nice girl, if you're lucky enough to come across nice people then working there will be easy. Help was provided when I asked.
A manager kept moving me from formal wear, to accessories and then to shoes, she sent me on my break and when I came back, I continued as I was at the accessories, she came across me and told me that I was supposed to tell her when I came back from my break, no one had told me this before and managers and a rare find there, it's impossible to find a manager there but you
This is such a horrible company they treat you like your absolutely nothing.
My contract was 9 hours but I was made to do 20 which I wouldn't of minded if I had a say in what times I could do BUT they would give me random times and expected me to drop everything to come in. Also they always gave me the closing shifts I only ever had a early shift a few times even though my contract hours where not the closing shifts. The managers gave their favourites the nice times and gave the quite new people like me the late, closing shifts as the older staff never wanted to stay behind and also the public holidays like Easter and bank holiday. One time they called me but I never answered the phone so they decided to just stick me on a shift the next day without even telling me. When I saw it I told them I couldn't do it then they started asking me personal questions like "what are you doing why you can't do the shift?" Even though that day wasn't my contracted day. When I said I had to go somewhere they said that if I didn't answer the phone then they would automatically put me down for a shift they wanted me to do as they will assume I can do it. What??? There was another time when I wanted to change a shift and do a morning shift instead. They put me down for a shift (Not on my contract days) at the last minute. When I called up and said if I could do it in the morning instead of the evening as I had to go somewhere later that day I was asked where I was going? And when I told them
I worked here for 2 years while I was at college and the rest while I was looking for another job. The average day consist of the regular retail gig. serving customers, putting out replenishment, tidying the shop floor, stockroom etc
When I started working there it was my first job, I was new and a bit naive, I wanted to speak to people and make some associations but was rejected by most people which in turn made me anti social to others. The managers and supervisors form cliques and will exclude you. The mangers spoke to me like I was stupid but I was more qualified than them! They also asked a lot of you, told you what to do beyond and suitable work context and were very rude. I was once told by a manager to clean up sick but I refused.
The discount you get is 75% for uniform and 25% for anything you want standard procedure. However you must have your uniform authorised by a manager which feels very degrading and often they want to dress you much older than you actually are nothing formal in a young, quirky, different type of way. Girls are allowed some freedom in their uniform and not men, boys always have to wear standard suit and ties with black shoes, I was even told off for wearing black boots.
The staff room there was the most depressing place I use to always go out for my lunch and rarely ever sat in there. While I was there I met several nice co workers that I could happily have a conversation and laugh with but they were mostly all on my department, ther
Prospart time (single mothers/ students) some degree of flexibility
This review will talk about the objective merrits/faults of the company. Staff friendliness, management etc varies from store to store but I'll relate to my own store in those regards.
Job Work/Life balance
I think this is good. You get contracted hours which are always fixed and according to your available hours (which you register on their site) you will be allocated extra shifts. Additionally,via the site, you can pick up extra shifts in the 'shift marketplace'. If you have other responsibilities in life like family, study or other jobs, simply make sure these time of unavailability are reflected in your availability record and you'll never have any conflicts. As other reviewers have noted, Next may change your shift times on shift day with NO notice. They expect you to live on the portal. I have experienced such a change once and was able to get to work earlier as per the change but if I ever don't I'll let them know that it's unrealistic to expect everyone to pick up same day changes.
IMPORTANT! The EU has a law in place called the Working Time Directive. This states that you are entitled to 11 hours off between shifts. I've heard anecdotal evidence and personal evidence that Next doesn't observe this. I think this is due to the availability times that you register when you start. If you have 00:15-23:45 Monday-Sunday you seemingly waive this entitlement. Once you join the company, make sure that you go onto the website and allocate yourself those 11 hours (e.g
I worked as a Sales Consultant! A typical day at work includes you working and complete jobs from a book when manager does floor walk in the morning. I was tilled trained after 3 months, and could not do returns until after 7 months, which was shocking! You have to serve customers and tidy at the same time and if its not done on time you have to stay behind after the shift to complete the tasks assigned in the booklet. You don't get paid over time for this hence why people leave because the managers just moan when it does not get done. Hence why customers moan why sales consultants are always busy rushing around and unhelpful because we are too busy completing the tasks.
A normal day includes checking the rota to see where you are allocated but sales co-ordinator used to hide the rota in her pocket and allocate us and make sure they was teamed up with her drinking mates, we didn't know when our breaks were, so when we would ask at the middle of the shift, she used to moan saying its our responsibly to check but then bicker, instead of photo copying the rota for each department or making it visible in one area where everyone can see.
Those that are posting positive reviews about next are either managers or team coaches, or people who part of the gossip or Friday night drinking party who is part of the managers special battalion. I have worked in many places over the years but I honestly cannot believe the amount of gossip that goes on. All staff are really nice to your
ConsPOOR MANAGEMENT, UNORGANISED, SHORT SHIFTS, POOR TRAINING.
Before starting at next I had read so many horror stories of staff members hating their job and wondering why. I can safely say now, I know why.
I applied for a “Christmas Temp” role at Next last October as a way to have a little income over the Christmas period. As a recent graduate I’ve found it difficult to find a full time position in my fashion degree field, so thought working within retail would be a good filler. The application process was fine and I actually applied by filling out a form at the front of the store physically one Saturday afternoon when shopping with my mum. I had heard back from the store within a week and was contacted via phone for a brief phone interview before being invited down to the store for a face to face interview. This interview consisted of me working on the shop floor for an hour before going back to the office to answer questions. I know my situation here will probably be different to others, but my interview was the first one ever for my interviewer. Something she made clear to me on many occasions! Instead of me answering the questions she told me what she was writing to speed up the process. I left being told I had got the job and was given a £10 gift card for my time.
Fast forward to my first shift and I was completely thrown into the deep end. Considering this was my first retail job, i was expected to work from 1-10pm with no training and no experience of retail. I found this hard as there was no support to new starters at a
Pros25% staff discount
ConsShort breaks. Awkwardness in changing shifts. Bag checks. Rota changes
Absolutely awful company to work for, and management are only interested in turnover, treat all employees like infants, and have no regard for staff welfare.
On a positive note, the shop floor/stockroom staff are always friendly and mostly fun to work with (although wiht such a high staff turnover it is difficult to feel part of a team) and the 25% staff discount is generous, as well as getting first dibs on sale items.
Staff get disciplined due to flaws within the HTT scanning system - when you are scanning items to put out onto the shop floor, you must 'pick' the clothes within the order they appear on the HHT, and select 'not found' if you cannot find the item (usually because it has been put in the wrong place). There is no way to then go back and scan the item if you later find it. You must 'pick' so many items per hour (105) and the 'not founds' are not included. Management then look for the items you have 'not found' (which they can do at their own pace, not at 105 units per hour) and if they then find them (even if you explain that you did find them but had no way of scanning them) you then get disciplined!
I am only contracted to 4 hours a week, yet am still expected to be available for up to 20 hours per week, which they can distribute whenever they feel the need with no proper prior notification. Coupled with the fact that as a Next employee, you must keep the entirety of sales weeks free (but do not know which dates you are required until sometimes just a
ProsFirst dibs on sale items, friendly colleagues, generous discount
ConsPoor communication, few hours, flawed systems, bad management
If I could give this company -5* I would
It's taken a while to get around to doing this - but I walked past the store other day and it sent shivers down my spine.
I worked for the Highcross Store back in 2008-2010, worked my way up from a temp to a Stockroom Manager in roughly 12 months. Those were the days when it was fun, enjoyable and there were inspiring leaders to work with had an team focused attitude! I looked forward to my day
I left the company to pursue other interests however returned as the Menswear Manager in 2013 - biggest mistake of my life. The culture was horrendous. By the time I had left (5 months later in 2014), another senior manager had left, one other followed shortly after, another after that and then another....staff turnover says it all.
I have never been treated in such a childish way by anyone in any employment. I was never trained once, in fact training overall was a joke - a simple tick box exercise. As a 'manager' I was never trained however expected to carry out training with other employees and then harshly reprimanded when it was not completed correctly - go figure!
Leaving on time - forget that - even leaving 15 minutes late was not good enough - usual week would be at least 10-12 hours of overtime un paid
Lunch......forget that - maybe once or twice a week
Getting any over-time back - forget that too - I worked a 16 hour shift over Christmas, not that I was asked to things just needed to be done, and never once thanked
I was informed about how terrible Next was to work for but when you need money, a jobs a job! I am currently a student and started working for the company last year, I found that around 50% of the people there were my age.
I've read a lot about lack of training etc, I was till trained on my first shift and could do all returns by a month in, unlike just clothing stores, I work on the Homeware department so the environment is slightly more chilled, a lot nicer than a clothing.
I'm fortunate to get along with nearly all my co workers minus a team coach and a very Mrs Trunchbull manager! Talk about keeping you on the edge everytime you hear footsteps coming!
Homeware consultants are expected to know a lot more than clothing - such as selling sofas, living furniture, home loan agreements, general order enquiries and being 16 when I started this was a lot to take in - especially learning through some cards in a book or watching a slideshow on the learning portal, terrible training considering customers are investing from 400 up to a few thousand at a time with interest rates blah de blah!
We are made to work like robots, assigned areas and they moan at you constantly about keeping that "natural approach" and "not be a robot" then every few months force us to hassle customers into their "first time surfers/directories" signups where if we dont get 10 to 15 signups in a day we would have to report to the manager why we didn't achieve this and then even threatened to explai
ConsRandom Shifts, asking for holiday is a sin.
Questions and answers about Next PLC
What is the interview process like at Next?
Asked 9 Aug 2018
Answered 5 Mar 2019
Phone interview then a team assessment where you do part in stockroom assessing speed and interaction with the team. And shopfloor assessing customer service and using your initiative.
Answered 7 Oct 2018
Are there Christmas Jobs available for students & how do I apply
Asked 19 Oct 2017
Online at next place careers
Answered 23 Feb 2019
There are always seasonal jobs around sales, however, people rarely got kept on as permanent staff. You have to apply online for these.
Answered 9 Aug 2018
How are the working hours at Next?
Asked 16 Mar 2017
Answered 16 Nov 2017
The hours your work are fine the the amount can be low
Answered 16 Oct 2017
What is Next sick leave policy? How many sick days do you get per year?
Asked 9 Jul 2020
None unless you are working here over a year
Answered 24 Aug 2020
2 days illness and post that yous gotta produce doc note.
Answered 9 Jul 2020
What is the dress code at Next?
Asked 25 Apr 2019
Answered 9 Jul 2020
You have to wear next clothing, but the clothes are somewhat old fashioned, couldn't find anything relevant to my age, and clothes were fairly expensive, sometimes couldn't afford, and once again, the management was not understanding of.