The job itself is thoroughly enjoyable and fulfilling. You'll meet interesting people and hear their stories. I really love the job for that reason. The problem lies with management. My scheduling manager didn't seem to write down anything that I said to her. I would be scheduled for calls far too far away from me without any notice or have my regular calls removed from my schedule. It's a zero hour contract so you're never guaranteed work. After returning to college and only working part time, my hours were cut more and more until I had no choice but to seek employment elsewhere. Other carers seem to have had a similar experience.
It's definitely not a bad job if you have a bike or car. Just wish the hours were better.
Excellent place to work managment offer excellent support and training days.They also host team building days for carers to come together and have fun
A days work with Home Instead varies from caring for your regular clients, to providing cover for your team members.Form new clients to regular clients its all in a days work for the carer.As a Healthcare Assistant you get to meet very interesting people while supporting them to remain living at home supporting them through out the day.However not all clients needs are the same some clients are lonely and feel isolated from their community due to a variety of reasons we as carers our their to offer support advice and companionship to the clients.
Felt pressured by office to go into clients for half an hours/ 45 mins work, spent more on fuel than what I would earn. (Office made me feel easily replaceable so I would always oblige in the hope I would be given more hours/ pay) bent over backwards for this company. Had a difficult time working with this one particular branch, awful management, wages nearly always wrong also my qualifications and experience did not reflect my wages. They also hire many unqualified people to fill the void as most sane people would not put up with their nonsense.
ProsThe lovely, interesting, funny, wise elderly people you meet in need of quality care and attention
Home Instead Donegal is a wonderful company to work for as they really do care about both clients and the employees. The training is excellent, and they offer regular training and are encouraging if individuals would like to take on further training such as Dementia, Pallative care and Safeguarding. All the staff in the office are kind and respectful. I've always felt that since the Home Instead interview that the staff seem very caring towards clients, often going above and beyond what is expected of them. I have made some great friends at Home Instead and out in the community since becoming a qualified Care Giver.
I wake up at 5am daily to make breakfast for my client. I make sure she is washed and dressed before she has her breakfast.
I have learned to be patient with all my employers, clients and working colleagues.
Management very excellent, they keep checking on you to know whether you are ok and if you like what you are doing. They do supervision from time to time and know what is happening at your work place.
Meeting new clients can be challenging because they are all different and so are their needs.
The most enjoyable part of the job is when you are chatting with the client and she feels at home around you.
Had compliments from all clients, Garda vetting, Fetac level five healthcare support, 2 years experience with good references, stopped getting shifts with no explanation given, see them advertising all the time, I call regularly looking for work but somehow they have none for me.
ProsFairly independent work
ConsNever know when you'll slight management somehow and without so much as a warning get dropped, you have no rights in this line of work, the pay is low for the level of responsibility you're taking on, as well as the risk of injury/illness, there's no sick pay either.
Typical day at work: Its home care going from home to home for 30 mins - an hour.
I have learnt to listen actively when working with clients in there own homes
Management tries hard to get work for their staff although sometimes its not very easy to get jobs for everyone.
We don't meet very often
The hardest part of the job is when there is when failure to build a relationship with the client or the family
The most enjoyable part of the job is when there is enough hours, and when you get on with the client and the family.
I would arrive for working day at 9am I learned data entry by typing in the employees billing hours from their working schedule.
the management were very approachable and were very specific of what task they would want completed. the hardest part of the job was looking for employees to fill a house visit to one of our senior citizens and the most enjoyable part was when I got a week schedule of house calls completed and got signed off on the system.
Since starting to work for HISC last month, i absolutely love it.
It is great working with clients in their own home, the atmosphere is great. The HISC office staff are also very helpful.
Only downside to this job is that it is variable hours, part time. It can not be the only job you are working, as the hours are not sufficient. But other than that it is a great company. I look forward to working with them for many more years to come.
Conscasual work. 45 mins here, 1 hour there. cannot be used as sole income.
Caring for the elderly in thier own homes
how to promote there health and well being in their own homes
office staff are great, they link in with you on a daily basis there is always someeone on the the other end of the phone should you need them
the hardest part for me was the traveling to and from clients
being with the elderly in their own homes reeminds me of my own grandmother and putting a smile on their face over a cup of tea and aa chat
READ THIS before applying in the UK. Disgusting company.
Its extremely easy to get a job with this company. I had no care background what so ever but im a nice, caring person so they took me on. The training was for several days and it was intense. You will need to give 6 personal references, and 3 professional ones.
The problem I had was with the management. I had several issues while working with home instead...
1. when i had my first wage slip the amount i was paid per hour was min wage, in the interview i was told it was £7.75. And i was also told that the mileage cost per mile was 0.41p, my wage slip showed 0.20p per mile. The amount they paid me wasnt the true to the mileage i had put on my time sheet for a start, and secondly it wasnt enough for what i had spend in fuel costs. Baring in mind that my car is modern and is only 1.4 so fuel economy is very good, but i was still short on the mileage cost they paid me by about £50.
2. I had one client who was verbally abusive to me from the start, i had a few calls and complained and said to management that I did not want to see this client (according to their 'golden rules' YOU have a RIGHT to not see a client your do not wish too), their answer to that was basically 'no, you will see this client and you have no say in this', this was extremely stressful and made me extremely anxious as they kept giving all their calls to me...my guess is that i was the only person left to say no to this client out of all the other caregivers.
3. Positions are part time, but felt like
Has potential to be a good employer if they weren’t so profit hungry
Franchise based so the dynamics of one branch aren’t necessarily the same as the rest, could be better/could be worse. Likes to boast about their status within the senior care industry, which admittedly is up there and they have won awards for the quality of care, but sadly as an employer a lot is left to be desired.
Good quality training? In most cases, it seems, yes! , Do you get paid for attending four full days training? No! What kind of employer doesn’t pay their staff to attend training that is not optional? HI do as your job offer doesn’t come until after you’ve attended the training. They also want you to pay for your own, also not optional, DBS check and upgrading your insurance to business class 1.
So you give them four days of your unpaid time, you pay £54 for DBS clearance. You get a zero hour contract and you start off with say 6 client appointments building up to 10. Or four a week. Or nothing. You could be one of those unlucky applicants who have spent money in order to secure a job but are left waiting weeks before any offer of work comes their way!?! Or, you could be eased in gently for 1-2 weeks then suddenly given a busy 6 day rota that will have you on the road all day, sitting in traffic between appointments that are 6-8 miles away from eachother, stressing about getting to your next client on time, no time to eat let alone rest, the office calling to find out where you are and pestering you to take on extra duties on your days off. If you turn out
ProsRewarding job, high quality (albeit unpaid) training
Where to begin...? First off, this company advertised you could “make your own schedule.” Most of the people hired have another job at nursing homes and were just getting this job because they wanted to be able to pick up extra shifts. Then, at orientation they tell you you must work weekends and any other shifts they ask you to take. They also advertise that they have insurance and pay your gas mileage that you use while running errands for your clients. More lies.. For whatever reason this company thinks it’s okay to advertise complete lies. They do inform you at your interview that you will have to pay $75 for your background check. But then at orientation they give you a list of other things that will be coming out of your paycheck. Random charges such as “sexual predator check, drivers license check, etc.” So that’s another $100 taken out of your next paycheck. Do background checks not check for those things already?? You will be forced to take shifts that are not in your availability. All day, everyday they will send everyone threatening texts. If someone quits or calls in sick it then because your responsibility to cover their shift or you will be “reported to HR.” Also, they regularly remind you that if you can’t go to a shift or you leave if a client becomes violent that you will be put on the “elder abuse list.” At orientation they tell you that you will be with someone when they first introduce you to your clients. That never happened for me. I was just on my own e
ProsBecome a health aide quickly and gaining people experience
Flexible hours&schedules,but poor pay and general lack of appreciation
I have worked for HISC for two years almost three and have never been given a raise even though I have been elected CG of the month multiple times and am one of the "favorites." They are very passive aggressive. They'll try to not pay you accurately for your mileage(and will act like you're lying about it) and when you are not scheduled to work they will harass you to accept last minute shifts(which causes a lot of anxiety and makes it so you can't enjoy your day off.) If you decline then you will be punished by having your hours dramatically cut(even though you are not an on call person etc.) so then you feel obligated to accept all shifts possible and work yourself to the bone for very little pay. They pay LESS for overnight shifts even though you are likely dealing with severe dementia patients who have severe sundowners. They promised they were increasing the pay rate on overnights to try to keep me in them. After waiting a couple months I told them I wouldn't do overnights anymore. Almost a year later the pay has still not increased as they had said it would. They have told me I'd be getting a new position and then it would not happen. They will try to bribe you to take a shift by giving you a $5 gift card or $5 for gas(what is $5 going to do?) and a lot of times they will place you with inappropriate clients(a 110lb CG with a 200lb client who cannot bear any of their own weight and has no hoyer lift.)
They tend to not keep up to date on their clients and will desper
A typical day is caring for seniors on various shifts in their home. You can work first, second, third shift and even weekends. They have a special need for people to work weekends and third shift. Management/Staff gives the appearance of being helpful and nice but they are very jealous of employees that have other employment. They also have a need for CNAs as well as caregivers (without a CNA license). There is a high turnover for both caregivers and staff because management does not treat employees fairly. Employees are targeted for termination while others are favored. Employees that kiss up to management tend to be treated better by management. I would not recommend this agency for anyone to work as a career or to have as their one and only job. This job would be good for someone that is retired, in school, or just looking for supplemental income. I say this because I would not rely on working here as my main source of income because it is likely that you will be terminated if someone in management does not like you. Management tends to target and terminate employees that do not work hours that match their needs. When an employee declines work three times it is grounds for having "a conversation" with a supervisor or manager. This can lead to being targeted for termination. They have prizes and caregiver of the month awards but it seems that the same employees and/or the employees that kiss up to management get the prizes. The hardest part of working for this agency is th
ProsCan work weekends and overnights.
ConsVery LOW pay rate. Jealous and hateful people in management that will target you to get terminated, The staff is fake, smile in your face then will stab you in the back
Great job for students and parents of school-age kids
I have worked here for almost 2 yrs and generally enjoy it. I've enjoyed the majority of the clients I've been assigned to, as well as most of the staff. The pay can be frustrating and will ultimately be the reason that I leave (no raises), comparable to working fast food places. The benefits are of no value to me as I have better through my spouse. On the flip side of that, we get holiday pay when working, including Mother's Day, which is nice. I also really value the flexible scheduling.
Since I don't use any of the offered benefits, and neither do most of the other staff I've spoken with, I wish they'd offer other small perks here and there. Maybe a paid day off for your birthday if you've been with them for over 6 months, or a gift card for exceptional performance/attendance/etc. Whatever, just a thought.
Another frustration has been poor communication between the office and the caregivers. I've learned to not trust anything that's not in writing and it often seems that the office staff don't communicate amongst themselves as well. While they require you to send in your availability every two weeks, they will try to schedule you outside of what you tell them. Be prepared to either be flexible and just do it or stand your ground and risk irritating them. I understand that they have to make sure the clients have coverage, but when I say I'm "unavailable", I truly am unavailable. I am a parent, student, and work another/more stable job for guaranteed hours.
ProsFlexible schedule, have enjoyed working with the clients and coworkers (at shift change)
ConsNo raises in sight, no guaranteed hours, high turnover at times, work meetings are not paid.
Training was pretty useless. There was extremely basic first aid, all things you should know if you have any common sense. The rest was long boring talks followed by quizzes, which although were easy and all but a moron wouldn't know, they told us the answers to and exactly what to write.
Ridiculously long hours at first. Due to a difficult client, was often finishing at midnight, having a half hour drive home, then up at 7 to get ready and travel to the first client of the day. When I asked not to have the early hours always following the late, my hours were drastically cut down. Constantly told I would be given more hours only to have them whittled down to two or three hours a week!
Some lovely colleagues, some absolutely awful. The least of the awful was backstabbing and badmouthing by certain people who I had barely met, but was just because I lived in a different town. The worst was being threatened by one particularly nasty specimen. Incidentally reported this same 'caregiver' for injuring a client as she constantly performed illegal lifts while handling them, leading to a nasty skin lesion which became infected. When I reported her I was told by the senior member of staff to keep my mouth shut and be careful who I messed with. This was the level of professionalism throughout. This same senior called me 'stupid' when I was observed following hygiene procedures that we had been told to do, because it was 'over the top'.
Was hauled in twice and given warnings for
Worst Management and People I've ever experienced! San Antonio, TX.
So almost two weeks ago (10/16/12) I was hired by Home Instead Senior care company that called me right away after applying online. So I was really excited when they asked me to come in to fill out paper work in the office (that was all the way across town from me) and hired me to come into orientation a week later.
I went to buy scrubs for the care giver position and was there with three other people who were hired with me.
They told us they'd go over all there many clients in need of help to match us with and call us when they found something.
But they had never called me into start working! Nor any of my other fellow new employees, not one of us was called into start working! One man that was hired with me had to find new work and was hired by a new care giver company that put him to work right away with clients.
I am astounded by this carelessness for its own care giver's!
This whole time they were supposed to find myself a client I could give care to, after all their long speeches of how so many of their client Seniors need care Immediately and how they have limited care giver's on call.
Yet here I am WAITING and they never call me back with work no matter how many times I'd call them, only the sickly rude little girls over the phone and handling the books would totally blow me off every time.
WHY WOULD YOU HIRE PEOPLE AND NOT GIVE THEM A JOB TO DO?!?!?!?!!? SERIOUSLY THAT IS SO INCREDIBLY IRRESPONSIBLE AND UNPROFESSIONAL THAT IS SOMETHING YOU COULDN'T DO ON ACCIDENT,
Prosnone for employees nor clients!
Conshorrible management, rude office clientele, very limited services and district in the resided town!
Worked for Home Instead, Nailsea, for 7 months. At first, the manager who was there at the start of my employment was awful. The new manager employed after this made the franchise much more better and more organised. One member of staff in the office is rather intimidating and talks down to you, other employees I worked with left because of their attitude towards those employees. That said staff member did not deal with a safe guarding issue appropriately which was rather shocking - told the new manager this upon leaving which hopefully sorts the way they deal with safe guarding issues in the future. The clients I had were absolutely lovely and they fully appreciate you looking after them. The training I received could have been better, however, new employees get good training now. Visits are hourly or two hours mostly. You have 15 minutes to travel between clients which sometimes is no where near enough, an example of one half shift I did seen me start at Long Ashton then travelling to Portishead and then back on myself to Backwell and so on, you are late most of the time for the rest of the shift if you have to travel to areas back and forth at those distances. It is even worse when you have a visit requiring two carers and you have to wait for the other carer to arrive, sometimes they arrive really late which makes you late for the rest of your shift as the rota is not planned out well in terms of having a carer closer to the destination rather than having a carer who is h
Proswonderful clients, rate of pay, contract, rewarding job
Consone or two of the office staff are intimidating, mileage pay is low, not enough travel time
A typical day at work would consist of looking through your weekly or monthly schedule to see which clients home you would be visiting. I was told at the beginning of my employment that the company was highly organised and would give you schedules over a week in advance, although I quickly found I was receiving them less that 24 hours before I was due to go to a call. I'd say one of the very few positive things about this job was the clients themselves, as they were mostly very lovely people, and the training process. I found my training to be informative and thorough and also did shadow shifts with experienced carers to learn about each client before having them myself.
The cons more than outweigh the pros to say the least. I found within a few weeks of working that when I had any free time between calls, which was not often, I was being called and asked to help cover shifts within the hour. I reluctantly accepted to help up until before actually leaving the company.
At one point, the company made me work 21 days in a row, all over 16 hours a day give or take my travelling. I had to call up after 21 days to ask for at least one day off a week to which they didn't seem all that happy to agree on as they were short staffed.
I eventually was coming close to handing in my notice as I was due to move house and area and would have been unable to commute, but upon my last month I arrived at a clients to find another carer with them. When calling the management they told me ther
ProsWorking with amazing clients
ConsLong hours, no job security, no respect!
Questions and answers about Home Instead Senior Care
How are the working hours at Home Instead?
Asked 17 Aug 2017
The hours very they arent set hours, their is a lot of driving from client to client, and it on and off all day
Answered 1 Jun 2018
Hours very spread out
Answered 13 Feb 2018
What qualifications do you need to be a carer
Asked 10 Feb 2018
Fetac level 5 Health and Social Care, Common Sense.
Answered 13 Jun 2020
Healthcare fetal level 5
Answered 9 Mar 2020
What is the interview process like at Home Instead?
Asked 21 Jan 2018
Fair and understandable because you have already be trained.
Answered 11 Oct 2019
The interview was very pleasant and relaxed,
Answered 14 Feb 2018
Why would you want to work at Home Instead?
Asked 24 Oct 2017
If you like caring for and listening to people, aren't shy to manual handling and need a flexible work schedule, the job is very emotionally fulfilling.
Answered 19 Dec 2020
Answered 28 Aug 2020
How should you prepare for an interview at Home Instead?
Asked 17 Aug 2017
Look into the company and what they offer, look for what qualifications they need for the job, be yourself, have good knowledge and know what your taking about
Answered 1 Jun 2018
Bring all your paper work. Have two questions to ask at the end of interview. Just know general healthcare quiz questions.