Great working environment. Good company to be a part of.
A typical day at work would consist of:
9:00 - 11:00am
Read e-mails from on-site engineers.
Correspondance through telephone & e-mail with department managers and their team retrieving electrical usage.
Plan meetings with on-site engineers.
Checking gas & electricty prices with view to potentially block buying a gas & electricity rate for a period of time.
11:00am - 1:00pm
Checking Energy Management System (EMS) for readings.
Walking around on-site metering the electrical usage in each department.Dealing with mechanical and HVAC components.
2:00 - 5:00
Conference meeting with on-site mechanical engineers.
Inputting retrieved data from previous metering. All of the information is expressed in an Excel. Monitoring trends. Findings solutions to reduce on-site electricity.
Managers
Most mangers were very obliging. They gave up their time willingly to me in order to knead out a possible solution. They provided a sense of inclusion amongst other staff members through social events held at the work place.
Hardest part if the job
I felt the work was getting repetitive. Use of a computer caused strain and tiredness.
Most enjoyable part of the job
Good work environment. Included into the work team within a short period of time and built good relationships with fellow co-workers.
Productive and Educational Worl Place with emphasis on Team Building.
At Dell I was a Quality Engineer with responsibility for the Dimension Product line of business. I had overall responsibility for the reporting process. This involved identifying trends using Six Sigma Frames, the investigation of defective product and drive Corrective Actions with the various Software, Hardware and external Business Units. I also managed and motivated a team of technicians and integrated a new metric which significantly reduced customer complaints and enhanced the customer experience.
The management style was typical TQM which emphasised that issues were not at operator level but completely Process oriented. KPI's were tightly controlled by best practice engineering and I can say that no expense would be spared to ensure Process Improvement.
Dell Computers had a work force of 5,000 people when I was an employee. This was a very young and dynamic place of employment and the working environment was very positive.
Driving Software and Hardware issues to conclusion was difficult as down time was the driving measurement.
The most enjoyable part of the job was interacting with such a large workforce as meeting new people was a constant.
ProsSubsidised Canteen, Bonus, Pension, Health Care and Paid Education
ConsTight Deadlines to integrate fix and ever changing technology.
There were three type of shift in Dell:
-morning
-night
-weekend
Working day start in a personal building cell of checking safety equipment. Second check laptop models coming to check building sequence then building process itself and the last but very important part is testing systems. We had three breaks: two 15 minute and one 30 minute.
Dell Computers gave an excellent opportunity for personal development. Myself personally got a great knowledge of computing, networking, troubleshooting systems which resulted in my Microsoft Certificate at the moment. Some of my co-workers are currently working or studying in Computer Science or Information Technology area.
Dell Management is a great structure: floor managers, supervisors,line-leaders, mechanics. All job related or personal query were solved very quickly and efficiently.
Saying about the hardest part of the job i must mention the actual computer testing, that is a part were builder testing laptop parts and software pre-installed by manufacture. The process included,sometimes, reinstalling and reassembling the entire system.
The most enjoyable part of the job was getting new models of computers, laptops or notebooks. Exploring new technology, specifications. I like that very much.
I found my review very helpful about the work in Dell
Typical day that you would be on the morning shift one week and the late shift another week and you could be move around to different places of the factory be your supervisor or manager. I was on the knitting line and i was putting the different parts into the boxes for the next person. I learnt what it was like to work in such a large envoirment and I found that it was a great place to learn. I found the management very friendly and helpful. I got on very well with my co-workers and they were very helpful and i was meeting new people and was working as part of a team and can work on my own very friendly, loyal, trustworthy person. I am very hard working and always willing too learn new skills. The hardest part of the job was the different shifts but i got use to them cause i am very flexible, realible person. I dont mind working different shifts. The most enjoyable part of the job was learning new skills every day and meeting new people. Too be part of a a team and working together to got the work done. It was different every day and was doing different work every day.
ProsThe different shifts in the factory
ConsIt was a great place too work and a great place to learn.
2.0
Technical Support Specialist | Ireland | 4 Jun 2017
Attrocious
I have been working for DELL, for a good number of years. I no longer work there and am more than glad I got out.
Management is a clique. If one doesn't like you, you'd better get out. Once this happens, you can forget about advancement, rewards, awards and/or pay-rises. There are ways to prevent those, like PIP (Personal Improvement Plans). One of the managers is quite affectionately called 'the PIP-Queen'. Management can be quite cold. One of my colleagues had a bereavement, but had to stay on the phone, because statistics are apparently more important than being compassionate.
The atmosphere on most desks is fairly tense at the moment and in my opinion, doesn't represent a 'Best Place to Work' accolade at all. There are many rumours about redundancies and the signs are there (like minimal investment in people and (office) hardware).
Direct colleagues are fine though and I have never had issues on that front. The same with customers. The one thing I really had to get used to, coming from a consumer desk, was how happy customers are with DELL products.
If it wasn't for management, I would have happily kept working there.
ProsAt the moment, there is not a lot, apart from direct colleagues
Good place to work with minimal advancement for contractors.
Great workplace and a canteen that while isn't always the best, is always enough to get through the day and for a good price subsidized by DELL.
Typical day on the test floor is completely different depending on area. My area was relatively relaxed most of the quarter and ramps up the closer it gets to EOQ. Workload is manageable and split among you and your teammates who are all entirely happy to help with anything should you require it.
Management are all close by and do their best to work with you on all occasions. Worked very well and respect was shown both ways by all members.
Hardest part of the job is learning all the different errors that can pop up during the test sequence and handling the errors you don't recognize by applying what you learned from the other errors.
Most enjoyable part of the job was the comradery between teammates and how easy it is to talk to anyone on the factory floor.
ProsStaff are wonderful people, Subsidized canteen, Good hours, Fair pay
ConsNo real opportunities for contractors to advance
I worked in Dell for almost 6 months as an intern. I learned a lot during the time I was there. Everything from Forecasting to Unit Testing. My team took me in had me work with them on the project which was done in the Agile Scrum process. I got to learn a lot about the company and industry. This experience had a profound impact on me. I really progressed my skills and acquired many new ones.
I found that working for Dell was enjoyable with there relaxed atmosphere but also found it difficult for few reasons. First of all there were lots of changes going on when I started working so it took a while for me to settle in. I also found the atmosphere within my team while it was relaxed I found it was slightly quiet and lacked energy.
Overall I enjoyed the experience and the internship program was very good and I got to meet lots of amazing people and make friends during the course of my internship.
ProsEnjoyed working and learning, Internship Program
Dell is an aggressive Sales environment. The teams on the sales floor are motivated to make the sale and achieve their commission. Dell sells almost anything related to computing solutions and services. They have a strong portfolio. However, the percentage of sales to support/operations staff is quite off the scale. As a result, sales people constantly reinvent the wheel, their own portfolio of selling products and rarely focus on the companies desires to change to a full solutions company. I enjoyed my position on the senior management team. I contributed certain successful benefits to Dells operation. However, I left disheartened that the organisation was not willing to work together more.
I started in Sales as an Account Manager dealing with corporate clients where I was extremely successful and over achieved all my Sales Targets and earned high salary. I moved onto Coaching the Sales Teams for two years where I demonstrated success by helping the Sales people increase their Sales skills and increase their KPI's. I then moved in Training and Development where I was responsible for delivery of all 3 week New Hire Induction training programmes - with 20-30 participants per class covering all aspects of their role. This was in conjunction with On the Job training which was extremely successful in helping the new hires get up to speed with their new role in half the time. I was also responsible for developing new training and delivery of same to the Sales teams.
not well organized, not well equipped, training not good etc.
Would think that it deopends in which role and whioch team you work.
If in an entry role it is very srtressful and consuming to work for DELL, because they squeeze you and you are the scapegoat for everything and everybody.
You have to work in a highly understaffed environment and you get badly prepared for your job. It is true that you theoretically have the opportunity to learn lots of things, but due to the workload and bac preparation and bad equippment you mostly do not find the time.
Also they have a feedback culture that they oush you to participate in surveys and if you do not provide a good survey you are not eligible for a bonus or pay raise.
Proslearning opportunities
Constraining, equipment, salary, parts of management (especially upper management)
Fast paced environment with good pay and benifits, but expect to forget what your wife, kids, and house look like until you use PTO.
I'm going to give a long but fair review as I worked at Dell well over the average 18 month turn over period of most employees, and worked in several different departments during my time.
First positives, Dell pays well above average for the position, title, and location you are in. Benefits are good, health insurance, 401k match, stock options ect. There are many ways to move up in the company structure if your a top 10% performer or meet one of the many "diversity" requirements. Management is always on hand to help, and if they are not, someone else will fill in the gap. Towards the end of my time with Dell they hired some really great ex military generals who stepped in and really improved the place. Its hard to tell if that is still going on now, but at the time the regional manager over the whole site would take 15 minutes out of his day for anyone in the company, from top to bottom, and hear your concerns no matter how big or small. Often times those concerns would actually get addressed if deemed significant. He even set aside 1 hour per month and TOOK FRONT LINE CALLS HIMSELF to see how the process worked and if anything needed improvement. He would even walk up to some random persons desk and take over the call right then and there so that the lower management couldn't set him up with just the really easy stuff, or control the calls. I can't say I've worked with any other company where that happened. Very impressive.
You will make a lot of friends at Dell (bec
ProsGreat Benifits, Great (Overtime) Pay, Great Training, Great Resources, Great Leadership, Great Resume Builder
ConsToo Much Overtime, Expect to Live at the Office, Absloutly No Work Life Balance, No Time to Use the Benifits, Constant Shake Ups, Layoffs, Cut Throat Environment
Don't let the informal attire of the employees in this office fool you; they are every bit as professional as you'd expect from a highly competitive tech/communications company. Management sets very high standards for their subordinates, strive for results, and in most cases are not disappointed; Dell hires very high caliber employees. The training is excellent and employees can hold their heads high when it comes to their proficiencies.
Dell strives to keep up to date technologically and their staff enjoys the advantage of using the best software and hardware available. A Dell employee has access to training in just about every area of technology.
Unfortunately, over the past couple of years culture started changing and middle management, junior management, team leads and non-management staff encounter a lot of obstacles such as having to get someone else sigh off on something that should be within their or their manager’s scope of authorization, having to seek authorization for seemingly trivial things and having to explain why something needs to be changed and done in a certain way, and if someone higher up does not agree, tough. This stifles the creativity of staff members and really Dell is loosing out on their insights and ability to make functions work better. This trend started around the same time as the slump in the economy and the frenzied offshoring.
With the reduction in staff in some areas, remaining staff in those departments are overwhelmed with w
ProsCutting edge technology, concentration of intelligent people makes it a good place to grow, Flexible work environment - can telecommute were possible.
ConsLong hours, Salaries in some devisions not in keeping with industry norms, Instead of promotion, employees are moved to new positions and told it is a lateral move, when in fact it should be a promotion, Lack of job security due to outsourcing and offshoring, Lack of autonomy in some devisions smother the productivity of others.
Maybe spend a couple of years here to experience such a huge enterprise and get the name recognition on your resume. If you stay longer, never sit in the same role more than a year. If you get stuck for any reason then leave. I joined Dell about 5 years into my professional career. I was there about 12 years, 8 managers, 4 layoffs, so many "re-orgs" I lost count. Only one of my role/team moves was by choice via internal job application. Was laid off in the 5% exodus in Feb 2023.
I learned a lot, my skill set has shifted into a totally different area than where I began, in my case (thankfully) put me in a more desired field than I would have been in a straight trajectory.
The manager/director you have at any point in time can either make this the best job or a nightmare. I had a couple of great years and then a couple of severely disfunctional years and then back again.
This seems to arise mostly because a director has to choose to be a good manager or selfishly pursue their next career move - meeting with peers and superiors they arent working on programs with, and mentoring others OUTSIDE THEIR OWN TEAM. Yes, HR immediately encourages newly promoted Directors to do this. Along those lines, there's far too much required HR process documentation, not including the time spent actually managing the staff.
The manager/director is also positioned to apply any HR policies at their discretion. That is stated in HR documentation. There's not an open door policy to skip jump to the
ProsBenefits are good, Bonus payouts are fairly consistent year/year, Many opportunities to participate in professional development groups or volunteer.
ConsRarely have time to take advantage of the Pros described above, Salary increase are hard to come by when promoted in place, HR policies are inconsistently recognized, lots of annual compliance training
Dell is huge yet growing company with a strong reputation within its sector, a company which offers plenty of scope for progression within the hierarchy. I appreciate to work for a company which nevertheless has a dynamic and progressive approach.
My job is an excellent learning opportunity and I developed my skills and experience in numerous different ways.
I certainly very much enjoy working with others; I’m outgoing, I enjoy the team spirit and I understand the needs of others. I’m good at helping the team to see the bigger picture – to see the wood from the trees – helping them to focus on what really matters rather than getting bogged down in irrelevant detail. I’m also good at helping the team to spot flaws in our approach – and potential problems and pitfalls. I do have a talent for liaising between different stakeholders /or team members and setting up the productive cooperation.
Careful planning is critical to my ability to get things done: planning, organization and action. I rely heavily on my Time Management skills to identify my priorities. Less important items I will either postpone, delegate or, if I am unable to clearly identify the benefits, remove from the list completely. While I have a very heavy workload to juggle strict Time Management enable me to always keep one step ahead and to ensure that nothing slips through the net.
I’m very results-driven. Doing a good job and achieving the desired end result is my primary motivation. It’s very rewarding
Dell provided me with an entry level phone technician job to help customers with their enterprise server systems during failures. While there Dell continued to provide training opportunities in just about any Enterprise technology that is available. I chose to focus on servers and operating systems but at the same time was focused on working to the next level.
I then moved into team lead roles of Dell's Silver, Mainstream, High Complexity Microsoft and then Platinum teams. From there I advanced into a Technical Account Manager position where I managed large Enterprise technical accounts. From there I moved into my current position as a Resolution Manager handling escalations across most all Enterprise and client products sold by Dell.
The experience at Dell has been very fulfilling. I have developed, through Dell's help, a broad and effective skill set ranging from technical troubleshooting to negotiation skills as well as communication both verbal and written. Dell has provided the means to gain several important certifications within the industry including Microsoft, Citrix, VMware, and ITIL.
The atmosphere at Dell is very friendly and edifying but professional at all times, even when fun is to be had... I have developed many strong professional and personal friendships there.
The focus is always that the customer is first. It is amazing to see the day in and day out amazing collaborative efforts across the people and teams within Dell to achieve the end g
My Internship Experience: Transforming Growth through Experience
Throughout my internship experience, I am glad that Dell Technologies have offered me the opportunity to learn and grow as a Finance intern.
First, I am glad to have the opportunity to take part in various projects besides my functional role, that has provided me with the skills and knowledge needed in the industry. I gained hands-on experience in project management, and also gain knowledge in preparing for a presentation. This exposure has helped me to develop my problem solving and critical thinking skills, and also my presentation skills. By engaging in projects that required presentation, this helps me to develop my storytelling, public speaking and visual presentation skills, which public speaking is once my weakness before my internship.
Second, I was also exposed to network with the directors and fellow intern leads, to gain valuable insights and guidance from them. Throughout the monthly networking sessions with directors and intern leads, I build connections and learn from the experts about the company culture and value. Besides, through networking sessions with directors and intern leads, I also gained insights into different career paths and opportunities within the company. These sharing helped me to align with my own career aspirations and to build my future career path.
Third, CSR is one of the activities that I feel appreciated in the company. Throughout my internship, I also have the chance to participate in CSR activities hosted by the CSR pillar, and t
ProsThe supportive and kind people who is always willing to help
ConsTransformation efforts can be further be enhanced to develop the skills needed in the future, for example Power BI, Power Automate, Power Query etc
I'm no writer; so bare with me. At first it was overwhelming
The reality is when we take on something new in our lives; a new challenge, a baby, relationship or career move; It is natural to feel overwhelmed at times.
I truly love the time I was blessed to be employed at Dell; I can't begin to explain how much this company and its' members taught me; Not just about Computer Software and Hardware; or the endless sessions on pushing for more and achieving greater things; but what I learned about myself and what I could achieve.
-What I learned? The dell culture taught me to put people first and do everything in my power to help them bring resolution to their problems (this is not always easy to do, but you must persevere).
-A typical day at work? Seriously? There was hardly ever "a typical day at work" (the co-workers) I was with an amazing albeit crazy bunch of people; We worked hard to help our clients and even harder to support each other as well as we could. Endless research to find better ways to do our daily tasks and assist our clients; It wasn't all work no play however; we loved to play and laugh all day and night.
-Management What can I say here; At times all the ideas being rolled over us were frustrating; but over all I give Dell a 5 star top notch rating for constantly working to reform policy and make the profiles more clear and direct from the Top to the Bottom of the organization; This is why in the end, we were able to deliver the best service and solutions to all our clients.
The hardest part of this work came when
Proscomplete support; no career limits, and a 5star kitchen awe; i miss that deliscious food.
Consin the end; i find none. i haven't been able to state that about any other place i have worked
Know your area of focus, offer to do above what is asked
As a Tam at Dell, no day is typical, you deal with escalations and need to think out of the box.
You are the point of contact between Dell and customers.
Workplace culture is normal for Austin. Team environment, if you can be a positive influence, lead you fit, but there is room for followers.
The hardest part of the job, if you have a technical background as I do is you have to share maybe a hundred technicians among all TAMs. There may be times you notice some incident that could be resolve easily, but you have to keep in mind Dell considers themselves a hardware company.
A small software configuration or something basic will get addressed by hardware fixes. Very rare a software issue is every given to the software team to fix. Even if you want some incident resolved, your job is to let the technicians do their job. I had 3 Black Belt level projects in one year, just did them myself, as an ENTJ I spot inefficiencies easily. So I would just do them knowing they would bring in multi million dollars with zero cost.Made Dell look good, maybe not others on team. Keep in mind not everyone is an excellent worker like me.There are some you will wonder how they got hired. Just the way it is. Dell is heavy on promoting women, Mormons. too. You may have multiple managers. I had five managers change in one year. Just be flexible. But if you are a TAM keep in mind customers are real people. Normal server/network for you if you are day time Tam is around 4500 servers/networks in pro
ProsDo your job, sometimes from home, help others, and ask for help if needed. Decent work/life balance
ConsThere can be lay offs . Even if you are a good performer, upper management may not factor this in. If over 40, no chance of getting a job at Dell or most places in Austin
Productive workplace with kitchen area and ping-pong table
I will provide an analysis of a typical day at work. The place where I worked at offered their own parking lot for employees as well as their own kitchen area. The company is in a building surrounded by other companies. It is very big and is a really good atmosphere. Provides a a variety of work rooms, kitchen area, parking lot and a ping-pong table. A typical work day includes arriving to the workplace at 9 am; having your own way of transportation. Once you arrive, you go to the kitchen area and wait for your supervisor to arrive. Once your supervisor arrives, you will spend the morning half of work learning the basics of the company, what it offers and how you can help it prosper and thrive. For 3 hours you do a couple activities with your group members and supervisor then you go on your lunch break. Lunch is an hour from 12-1 and you are allowed to go wherever you want as long as you are with a supervisor. The company offers 3 floors. The first floor being the entrance, parking lot and a local cafe. The second floor is the office area, work rooms, kitchen and a ping-pong table. Second floor includes some office workers and your supervisors. This is where you will be mostly during the work day. Third floor is the top floor which includes other office members as well as a balcony of the company. From 9 to noon you will work with your supervisor. Once 3'o clock hits you can leave. Your supervisor is the one who helps you learn different tasks and what you will do. Everyone a
Contributes to the development of new techniques and plans within area of expertise.
Works on abstract and complex problems requiring evaluation of intangible variables.
Develops innovative and creative output based on interpretation and analysis that improve business.
Performance and contribute to corporate goals and strategic intent.
- Opportunity/risk analyses
- Cost/benefit analyses
- Pricing models
Acts as a subject matter expert in the design, architecture and deployment of new systems to keep the server. environment stable and interruptions to a minimum in standalone and mufti-tiered environments.
Provides deep subject matter expertise, advice and program delivery.
Influences others through their professional/technical expertise.
Manages critical projects, customer engagements or business processes.
Contributes to the area through delivery of end results and contribution to planning for the area.
Provides thought leadership, guidance and advice in own field.
Works across the organization to effectively obtain and allocate resources to complete programs and projects on time.
Allocates work and mentors others.
Adapts communication techniques for audiences at multiple internal and external levels.
Presents facts and information to negotiate mutually acceptable solutions.
In-depth disciplinary knowledge; leverages business acumen and subject matter expertise.
Thorough understanding of Dell business priorities, strategy and direction.
Thorough understa
ProsCreativity
ConsPOC
Questions and answers about Dell Technologies
How are the working hours at Dell Technologies?
Asked 27 Apr 2017
While I was employed at Dell I my official hours were from 9.00am t to 5.30pm. However I arrived early in the morning and depending on my workload left when the work on complete.
Answered 15 Aug 2018
Lok flexible hours
Answered 29 Oct 2017
How should you prepare for an interview at Dell Technologies?
Asked 6 Jul 2018
Think they will take you if they really need somebody, just be honest and sincere
Answered 20 Dec 2020
Know your company, know the products thoroughly you'll be working with.
Answered 6 May 2020
Why did you leave your job at Dell?
Asked 16 Mar 2017
Internship
Answered 7 Feb 2018
Company culture
Answered 17 Nov 2017
What would you suggest Dell Technologies management do to prevent others from leaving?
Asked 16 Mar 2017
Incentivise, room for development needs to be communicated
Answered 7 Aug 2018
I like Dell management and i left because of redundancy
Answered 12 Jul 2018
What is Dell Technologies holiday leave policy? How many holiday leave days do you get per year?
