Good for getting entry level barista experience, I was hired in with no experience and taught all aspects of the job. Experienced older members were helpful and taught the role well. High customer turnover means you have to learn to make coffees quickly, but my store wasn't too busy compared to other Costas so it can be an especially good for learning in a semi-quiet store.
Pros: Staff were lovely, I made good friends there and people were always friendly and nice to work with. Despite the stressful work environment there was almost no drama among the baristas, people were emotionally supportive when needed and problems could be sorted out very quickly. Good place for making friends too.
Reliable opening/closing hours meant I always had the evenings free. Weekly rosters were given, but sometimes they wouldn't be updated until the day before the new week started.
Cons: Repetitive tasks. Work was shared out and people took turns on different jobs, but they still got old very fast.
Terrible management added unnecessary stress to all aspects of the job. You would get given out to regularly, staff meetings and 1-1s always turned into screaming matches, with little to no praise given. You would find yourself monitoring your superiors' moods, and if they were having a bad day it was almost guaranteed it would be taken out on someone.
One day I checked the next week's roster and found I only had one shift (before that, I had worked 3 days a week consistently, going up to 4 or 6 dur
ProsBarista training without experience required going in, very friendly team who work together well, evenings free due to opening hours
ConsRepetitive tasks, unnecessary stress caused by management, no security with employment or hours
I would definitely not recommend working at Costa as the negatives definitely weigh out the positives. The shifts are very long, with the smallest break (If working a 9 hour shift, you get a 30 minute break). There is too much work overload on each individual, which means it's a constant stressful environment. It is usually understaffed (at least where I worked) due to management wanting to cut hours constantly. The salary is minimum wage which is ridiculous for the amount of work one person does in a day. The work environment is constantly negative, with higher management constantly criticizing our work, saying we are not upselling enough (i.e.charging the customer and extra €1.80 for cream, marshmallows and flake on a hot chocolate etc.) and following their ridiculous standards. There is no recognition when we do a good job, it is constantly negative, with no "well done" or "good job". The only thing that got me through this job for so long were the colleagues I worked with and the barista experience I got. Apart from that there's nothing else positive to say. If you're the type of person that handles stress very very well and doesn't mind being underpaid and overworked, go for it, but If you're not, then id say it's not worth your while.
Let me say that unless you have a close friend in costa.. you will not learn how to make coffee.
Don’t even bother applying to Costa if you want to become an expert barista. Over 1.5 years I worked there I went on the coffee machine a few times and finally.. only in my last month of working, I started going more. It’s insane how the head office AND the regional managers don’t care about you!!!!
I know I’m not alone on this as my old coworkers were the same.
A lot of favouritism is involved. You will be working there for 1.5+ years but someone who just started 4 months ago will go behind the till or make coffee.
The company uses you for their own profit; sell, clear the tables, keep the place tidy, boost extras, covid care - all for minimum wage!
I got tips maybe 3/4 times during my whole time there? All that hard work and where does it go!
I feel like this is a job just to keep you financially going. And in fact I do not recommend it. Just from my experience.
Maybe there are better Costa stores out there but I’m never going to forget the stress and anxiety I had while working there.
Overall this job is great for gaining experience as a barista but I would not do it long term. Depending on the Costa that you work in it can be very quiet or extremely busy. I happened to work in one of the busiest ones and it was, at times, very stressful. I would say 50% of the job is cleaning or doing dishes, especially if you are closing. Long hours are very tiring as you are running around on your feet all day. You only get an unpaid 30 min break for a ten hour shift which is ridiculous. The pay stays the same no matter how long you work there which means their turnover is extremely high and they are always looking to hire. Team leaders earn some cents extra for doing an awful lot of work. Appliances can be broken for months and management doesn't seem to care. Overall the company is very stingy and tries to squeeze as much money as they can out of the customer but none of it comes back to the employees. I would work here to get experience as they do train you in everything but not long term.
Beside hard work I have a great time working here. My colleagues there from different countries and I think this bring us together, they are very supportive and smart people. I really enjoy working with them . The hardest part of the job is that moment when you are getting really busy and someone is calling sick and you cannot find extra staff, and in the same time you must do orders ans send people in breaks. Everybody is working double and getting tired and start complaining but you have to keep everything under control. At the end of the day everything was under control, you thank to your colleagues for the hard work and you can see them happy that someone appreciate them.
What I learned in Costa is to pay more attention on the customer needs. Being a face to face trade I see how happy they are with my services and see a customer happy and knowing that is happy because I made it happen , makes my day.
I was made team leader after 2 months and was given very little training. I got all the closing shifts despite requesting some morning or mid-day shifts. Other team leaders got days and hours they wanted, I got whatever was left over. I always did Sundays opening and closing. Manager and other team leaders never did Sundays. I was asked to come in on days I had specifically booked off. Some team members are treated much better than others regardless of work ethic.
Store managers and area managers are all friends so complaints get you nowhere. If a manager doesn't like you they will give you less hours or purposely give you difficult hours.
Only a 30min break is given for a 9 and a half hour shift. After that you get an extra 15 minutes.
Customers can speak to you any way they please no matter how rude or degrading, the manager will not defend you.
I would never work for Costa again.
Too much work for very little compensation. You are expected to work long hours where every minute of your day is filled with physically demanding work and it never gets recognised. The standards are ridiculously high and they never stop adding more rules. It's all about meeting their business goals at all costs. They treat you like you are not a human being with needs but a robot that never gets tired. And of course you are expected to smile to customers and act like everything is ok. There were times when I had to close the shop at 10pm, even stay longer on stock count days and then open the store at 6 am the next day. You don't even get to sleep 8h. It would be easier if you get recognised for all your hard work, but you will never hear a nice word from the management.
Conslong hours, short breaks, too demanding, no recognition, ridiculous standards
The only real positive I had was the people I worked with. Other than that You are on a terrible 3 hour contract and if you are very good at your job and work hard you are not rewarded. I was up for team leader 2 times in my year there and was passed up and when I requested a better full time contract they refused. You would worry constantly if you would get enough hours to afford your rent. Also you are always paid monthly regardless of your hours or position. Part-time or manager which I found ridiculous. Upper management are Overly strict on how the store is run and would micro manage every single detail. No creativity aloud. Managers have to run absolutely everything by head office and makes getting anything done frustrating and demeaning. I would not recommend anyone to work for them as they simply do not care about their employees one bit.
You can expect to constantly be rang and texted on your days off, looking for you to pull extra shifts. You could work way more than your contract, with overtime wage being non-existent.
The appliances and equipment constantly breaks and nobody in management seems to care.
Also, be expected to work very long hours with only 30 mins unpaid break.
Depending on the store, training is either great or non-existent so good luck with that coin flip. Management can also be very condescending.
Also if you do manage to scrape past minimum wage and become a full timer or team leader, then you'll have to beg and chase for even the slightest raise in salary. I knew someone who had worked 11 years and was still on less than 11e an hour despite their experience.
ProsFree drinks & half price food
ConsAny issue or query is met with "if you dont like it, get out)
I only took the job as a part time during covid. However my PT hours are 35 a week. The job is very stressful and thres work overload on each individual. You are pushed to sell extras however you have nothing from it. Customers are extrenely rude and manager does anything about it.
Theres too many impossible standards you must do and emails about what was done wrong just keep comimg. If the store target isnt met the hours are cut and staff laid off. Also after closing you have to clean everything and do everything and you usually stay 20mins longer which you dont get paid for. The only thing you dont do is that you dont bake the cakes. The worst job I ve ever had ! The break area is shocking and also only 30mins break on 8,5-9h shift.
ConsLack of breaks, low pay, long hours, no flexibility
"After being singed off work due to stress migraines that rendered me temporarily unable see, I was 15 minuets away from having to put the family dog down. This is when, a fully aware of the situation, area manager who waited for this to take place, decided to fire me"
I was manager of a store that should have had 10 members of staff. It never had more than 4. Each one of us had been there for less than 6 weeks, myself included.
During my time there we made over our expected amount of profit, had minimal wastage, came under on hours and had no cash loss. (Just to set the scene).
Also, I passed a Costa check on my third day of managing. I thought this was good 85% (target of 80%) but I didn't realise this means they stopped caring about supporting me as " the official check wouldn't be back for a year" this was the beginning of the end.
I was frequently required to work over 55 hours only paid for 45, I used a holiday day and that week I worked 6 days not the 4 I should and they still took my Holiday off me.
My staff whom were hired as part time and 30 hour staff respectively, were forced to work 35 - 45 hour every week. Want to or not because we had no other staff.
My shifts were changed with less than 24 hours notice. I never knew what we were working one week to the next as we never had the staff or cover in advance to rota properly and the area managers didn't care at all.
The second I raised objections about working with half our staff on a busy Saturday,
ProsFree coffee, staff.
ConsNo life, mandatory unpaid overtime, working with some heartless management, you are a number.
If you're considering please read, if you're an employee already: definitely read.
Understaffed, underpaid, highly stressful, difficult to progress, biased management for the most part (not all, I know some great ones, but they get treat badly from higher up so..)
If you're peppy and are fine with following orders and not asking questions you'll be fine. Otherwise avoid.
It used to be great and management/upper management would actually care about you as an an individual, sadly those days are gone.
Long shifts, 19p pay rises (to match in line with minimum wage payrise and we all know how great that is), stunted personal growth and two faced-ness across the board.
They hire out of necessity, they promote out of necessity, leaving very little skill required to a) join the company and b) climb that corporate ladder! Sadly this also means that everyone is the same, even those above you, and if they don't like you or have a favourite, or if you have mental health problems; they potentially won't promote for the most part under the guise of "we don't think you're ready".
If they make sales then nothing will be done about issues raised about staff members/management, grievances issued with little evidence or circumstansial at best.
Bonus as a team member requires passing sales targets for the month, net promoter scores (how happy the customer is) and checks that test the state of the store and ability of staff to produce coffee to a specific standard, the bonus isn'
I have worked for Costa for over three years now, I am comfortable in my job, knowing that I have learnt all that I need to learn in the company for the position that I hold. I have various experience in dealing with customer complaints both in writing and verbally whilst on shift and I am not worried about dealing with a pressured environment however I would like to find a job that is more flexible and less tiring/tedious, something that I am going to enjoy whilst doing my final year of university.
A typical day at work means I could start from 5am and finish no later than 9:30pm (shift variations). The job for me includes managing the other team members, which is usually no more than four members as I work in a small store. This includes managing break times, administering jobs such as making the coffee, till work and cleaning, all of which I have to do myself as well. If I am closing the shop then I have to count the till at the end of the day and then fill out the appropriate paper work which I then have to take to the bank depending on what day I am working. A day at work is always fast-paced, as I work in a train station I have to serve a lot of impatient commuters. Over the two years I have worked at the station and the one year I worked at a service station Costa, I have developed the appropriate manner in which to deal with aggravated customers.
The team I currently work with are great, every member of staff is hard-working and as a team we use our initiative
ProsWorking with an efficient team. 50% discount on shift, 25% off shift.
The first few months feel like you have no idea what you’re doing. I’ve shattered glass, spilled drinks the lot. I even wanted to leave ‘cause I thought I was bad at the job. But I stuck through it and now I’m one of the fastest employees and have been working for 2 years now part time.
In my store, a typical morning shift would start at 6am (ready to open for half 6). There would be me (barista) and a maestro or a manager. My role would be to fill up the sandwich and drinks fridge, check the toilets, make sure the chairs and tables look good and also help fill up the cakes. The supervisor will make sure the tills are set up, check the coffee grind and fill up cakes. This shift will last till 2.30pm with a half hour break.
Then you have mid shifters, who are literally an extra pair of hands throughout the day. They don’t open or close. They can either be a long shift (with a break) or a short one (6hrs or less).
Every store works differently, but in my store, there are different stations you’re on: Machine (making drinks), Till (taking orders), floor/pots (making sure the tables are clear and clean, checking the toilets), floating (you’re an extra pair of hands who help everyone whether it’s sorting food, making a drink or helping to collect loads of pots).
Finally, the closers. There are usually 2 people, just like the AM shift. My manager does the rotas really well, so that the mid shifter has enough time to clean the toilets before clocking out and bringing fu
ProsFree Drinks, Nice Regulars, Good pay, Waste food/cake almost every night
When i first Joined Amazing. But the cracks Started Showing
When i firsted started here i loved the job loved the teams, loved the people above. They couldnt do any more to appreciate and help there staff. But slowly cracks started to show and this was before COVID. Piling More and more targets to try and achieve with little to none when it came to resources e.g. Labour. I know this is a business but as a Manager paid to enforce your team to perform to the best of their abilities you can only do so much before they break. Barely any support from regional management when you are given a store to repair which has been damaged by unexperienced/lazy staff. Costa has changed since i started. Just expecting more and more but not giving us resources we need. I feel so so sorry for my team members sometimes that i have. As i pressure them so much to achieve targets that are genuienly unwinnable in current situations during the pandemic. The only thing i genuienly have admiration for is that they paid their team members and managers 100% through the first ever lockdown so hats off. Bonus achievements for some stores are literally unattainable due to harsh and high sales targets finance set based off pre covid sales/LFL. Higher up Costa executives need to appreciate the pressure staff are under currently with the pandemic and instead of a poxy email sent out to all staff members typed by their assistant. Actually do a proper heartfelt message to actually thank them for keeping the business a float. Its not just Coca-cola financing them but the
ProsAmazing networking with people i have met. Friends for life.
ConsLong hours, Work balance, emotionally draining.
Unpaid overtime, no structured working hours, excess pressure from upper management
I worked here for 6 months. As someone with Autistic Spectrum Disorder and learning difficulties, i will not reccomend this to anyone even people who are neurotypical.
Daily unpaid overtime, and in exceptional circumstances you might 15 minuets added pay. Several times I had incidents that made me up to 2 hours late and was repeatedly chastised for asking for pay, incidents including, but not limited to:
Faeces spread on bathroom walls,
Continuously Overflowing toilets,
Waiting after hours for late company deliveries.
These unpaid overtime shifts regularly cut into my outside of work activities, such as making me late for my second job, evening classes outside work
Hours were also repeatedly reduced and cut without notice, and a few times on arrival at work.
Flat refusal to have regular hours to accommodate for ASD and also to amend the timetable when given 2+ weeks notice.
Going from Costa to the Uk Pandemic Lockdown was stress relief. I left 9+ months ago and have only just felt ready to reconnect enough to leave a review to warn others against it. I left just before the lockdown began but wanted rid of it so badly i didn't apply for furlough.
The management felt like they had something to prove, and it has a definite pecking order.
Upper management are a disassociated nightmare and are apparently omnipotent and infallible.
I found the connecting with other staff no more difficult than i expected due to my ASD, and over time i gre to like alot of the people. They w
ProsSome Great people, but people are outside work too.
ConsRegular unpaid overtime, irregular timetables (2nd job impossible), hours cut at short notice
Worst company I have ever worked for. Apply with caution.
I have worked in service for many years and have also had 5 years experience working for a franchise company which was very good. But I can honestly say that the Costa Coffee franchise company I worked for was horrendous. No proper training was given it was a case of here are the keys and carry on. The Contracted hours as a manager is 45 hours a week with shifts starting as early as 6am so trying to have a life is difficult. The training programme was virtually non existent, nothing structured or even remotely helpful. I would have orders barked at me from an area manager who frankly wasn't suitable to be an assistant manager let alone an area manager, and if she was in a bad mood because of anything you would know about it. One of the biggest issues was pay. The pay is awful, the annual salary may look decent enough but when you work it out over the 45 hours a week it equates to £7.69 an hour. I was entitled to a 30 minute break each day if I were to do a 7 hour day or an 11 hour day. Along with working 45 hours a week and having just 2.5 hours of unpaid lunch breaks a week I had to be part of a group message of all other managers, area manager, franchisee and staff where several messages would be sent on a daily basis and would have to be replied to both during and after working hours as well as on days off. With pay being minimum wage for all other staff, sickness and staff shortage would always be an issue and as a manager I would have to cover any absence myself on many
ProsFree coffee whilst on shift.
ConsLong hours, low pay, no holiday pay, poor working conditions, no training, no support, stressful environment
Costa is one of the greatest places to work, ever! Its fun, its friendly and a great little job. I enjoyed the hard working ethic, and found it was a job that I enjoyed, yet understood and was good at... all at the same time. I met lots of new people, and got to work with different personalities and characters all day long. The job itself and what it entails was so easy to pick up that I could do it with my eyes shut.
The company provided an excellent 2 day training programme, and are constantly thinking of schemes, initiatives and fundraisers in which can be used to boost company/employee morale and ethic. Job security is A1, and the chance to climb the career ladder is great. Starting off as a qualified Barista, you can slowly work your way up to 'Key Holder', 'Barista Maestro', 'Assistant Manager' and then to 'Store Manager' - as well as many other great positions. All of these positions are accompanied with well thought out training programmes and attention to key details is great. At the start of your placement/employment you work towards getting your 'single bean' which is a certificate to show that you have completed the 2 day 'Coffee Excellence' training programme to become a qualified barista. On achieving this; you are then given time on the coffee machine in your allocated store, to practice the drinks and PERFECT them. Across 12 weeks, you will have been given time to learn and practice the drinks. On the 4th, 8th and 12th week, you will be 'tested' and judged b
ProsWork Ethic, Always something to do, Fun and friendly environment
ConsLong hours, Sometimes overwhelming, Challenging (also a pro)
Lovely and fun to work, but there are some disadvantages
I work on the mostly work on the Café. I clean the tables (inside and outside), do the general housekeeping (dish-washing, clearing out bins), I also take the food out from the grills to our customers, and checking the toilets.
The down side of my job is, I don't get the chance to serve on the till or coffee machine, as much as I would like, however, I am skilled and able to serve on both till and coffee machine. I am constantly being put on the Café, because of two reasons; one, because my Store Manager keeps bringing in new people, and training them up, as I am only part-time, and she is recruiting full-time. The other reason is, because I am still trying to learn a few things after I have been in this job for nine months, but, it is the frequency I am able to learn these things, I am only in work a couple of times a week, and once a week, I maybe get a chance of going onto the till or coffee machine. My Manager thinks I am to know everything by now, which is partially true, but also wrong, because as I said it is the frequency I am able to learn every week.
My co-workers are lovely team! I get along with every one of them but, sometimes I question their honesty towards me. In the past few months the upper management (Store Manager and Assistant Managers) have lied to me. They treat me very nicely in person, but behind my back, they're constantly putting me down. I feel I'm more like a back-up employee, to be called in for an extra person in case someone calls in sick or
ProsOn Duty: Free hot drinks, 50% off of food and cold drinks while on duty. Off Duty, 25% off of food, cold and hot drinks.
ConsNot given enough hours. I think this is more personal, than the con for the business
Questions and answers about Costa Coffee
How are the working hours at Costa Coffee?
Asked 25 Oct 2018
Can be 12 hour shift (Christmas) no extra pay, can be 4 hrs shift.
Answered 2 Oct 2020
Long hours usually 13-19(20), 8-16, 9-19. Very little time off and split days off
Answered 29 Sep 2020
What is the most stressful part about working at Costa Coffee?
Asked 5 Feb 2021
Management and the understaffed situation.
Answered 27 Jul 2021
High expectations from head office and customers but lack of reward for meeting those standards
Answered 23 Jun 2021
What is the dress code at Costa Coffee?
Asked 29 Sep 2020
Uniform black shoes
Answered 27 Apr 2021
Answered 17 Feb 2021
Hi, it is first training day paid, please? Thank you...
Asked 6 Nov 2019
Yes all hours worked are paid.
Answered 23 Jun 2021
Yes it is
Answered 27 Apr 2021
What tips or advice would you give to someone interviewing at Costa Coffee?
Asked 13 Jul 2019
Its not worth it
Answered 22 Feb 2020
Don't go. If you get the job, don't have high expectations.