WAH (work at home).
I had 2 phone interviews, they're easygoing and inspire you to work with them.
Training started - things got a bit dodgy
I have never had such of a poor training than with Concentrix. There were 10 days and most of this time was spent with technical issues, lack of equipment, being presented to the 9 different sign-ins you must do everyday, dragging answers from the trainees as it was a constant "Yes, but no, but yes, but no". On the 10th day you already want to quit but you insist hoping maybe they're not thaaaat bad. On the 11th day you're thrown to the calls. Then you realise during training they didn't teach you what matters, including call practices, solving issues, managing to work with all the system, spotting what the client's query is and so it goes.
When people started to quit on the 11th and 12th day, then you could see some movement and concern, so they made a Zoom meeting with 5 managers/ team lead in order to try to keep whoever stayed. It was decided that it'd be better to have these meetings everyday in the morning and before the end of shift for another week. We had no team lead for more than 3 weeks.
Dealing with them must always be in a tragic way, otherwise they don't listen nor do anything, forgetting how poorly managed they are and how poorly assisted AND motivated their employees are.
Besides the client (eBay), working hours, work days, department, market (country to support) and support team were changed out of the bl
ProsWork from home, coaching 1 to 1 once a week
ConsLogging everyday to 9 different sign-ins, troubleshooting issues EVERY DAY ALL THE TIME, salary, shifts change, 7 days in a row work, in order to see your roster and to clock in you must download to your phone 2 different apps, management, no motivation nor concern of your mental health AT ALL
Concentrix is not a good place to work by any means.
The training was basically just a weeks worth of taking the mickey.
A typical day consists of coming into the building and logging into your systems.
Then you take calls and fix issues with customers broadband and phone service etc.
You also have to listen to people tell you, that you are the reason life is going so poorly for them at the moment because their phone is broken or your the reason their parents died because they have no Wi-Fi
(Wi-Fi must have kept the life support running)
The management are sub par to say the least, they spend 96% of their day chatting with each other an gossiping about other staff members and the other 4% is spent on lunch and smoke breaks.
As a new staff member you are basically left in the deep end without a paddle and you just have to pray you are beside someone who actually cares enough to help you.
It was always called "Rinse and Repeat" during my time there as the turnover of staff was/is an absolute joke.
As a Team Leader myself I tried to break the mold and actually do my job and assist new hires but unfortunately I am but one person within a sea of useless management and ultimately decided to leave as I wasn't being paid to the level I should be or any of the staff to be honest.
Starting wage as an Agent is 20,500per annum which is a joke and as a team leader I was barely scraping 22k per annum.
If you like hard work, dogs abuse and no assistance from the people
I wouldn’t reccomend Concentrix to my worst enemy!
I have been working for Concentrix for almost a year now, and it has personally been the worst year of my life. Management in this company is appalling, my manager was abusive and cruel and spoke to me with contempt like he was better than everyone else. When you want time off for a holiday? Best of luck! I had to work from 9:30am- 8:00pm on Christmas Day!! Your manager won’t even bother try and put holiday requests through for you but your gaurenteed managers will have they’re holidays off. The place is old and run down and cold. You get 1 half an hour lunch break and 2 15 minute breaks, that is what I had on my 10 hour shift. The vending machines are old and everything is overpriced. You can barely live on they’re terrible salary and advisors joke in work about how we are the worst paid call centre in Dublin!! Don’t forget all the HORRIBLE customers you have to deal with everyday from BT and if you need help in there, best of luck finding a manager or mentor who will help because they’re all lazy pricks. When I spoke to my manager about my mental Health issues nothing was done and in the end that’s why I left this job. My manager was a mean man that left the company and ended up coming back because they didn’t want him in Concentrix in Santry ( Al’s toy barn eh)?
STAY AWAY FROM CONCENTRIX IT IS A POISONOUS COMPANY!!!
ProsCanteen around the corner
ConsLong hours, terrible pay, short lunch breaks, no sick pay, no holiday time off.
The job is stressful without a doubt. Dealing with every customer either screaming abuse at you while management and ignore the needs for help from the staff.
Every time assistance was required managers were conveniently absent ( more then once seen leaving to go home for hours without informing their staff.
Training is also poor. Our training involved two weeks of company propaganda and when we aere about to be actually shown how to use the systems THAT YOU NEED TO DO THE JOB, we were instead thrown out on the floor because they needed the head count. The only advice given was " you'll be fine just raise your hand if you need help." Since no one knew how to use the systems yet, we all needed help, but there wasnt enough people to actually help us.
I have seen numerous other staff bust into tears before leaving the site without a word, never to be seen again. In my opinion, they made the right choice.
Also gross misconduct from staff which was allowed by the company. One that springs to mind is a man was caught pleading himself at the urinals, this was reported and never followed up on. He had been caught twice more in the span of a couple of months, and while interviews were held, nothing continued to be done.
Over all worst job I've ever had, wouldnt recommend it to anybody.
ProsSome good friends to be made
ConsLack of care for staff and their wellbeing. No support from management
Relaxed upon occasion but with an emphasis on efficiency.
I would generally get in before my shift and login to my phone and computer. I set myself up with all the programmes and websites I will need for the day. I then put myself online, ready to take calls.
I then begin going through my case load of previous customers to ensure all my customers are looked after. Ensuring I code my cases correctly so they return to the top of my queue everyday is vital for case management.
Time management, project management, internal escalation processes, honing interpersonal skills and understanding what is necessary in the day-to-day running of a professional workplace are part of the knowledge I have acquired from working at Convergys.
I have never had any issue with any co-workers and continue to get on very well with them. The same can be said for any previous workplaces.
The hardest part of my job is dealing with irate customers who need to listened to and appeased. It is never easy dealing with a customer who is refusing to listen to what you have to say, but with patience and understanding, a favourable resolution is worked out.
The best part of my job can also be the customers, as some are a delight to help and to talk to. Finding out how I can help them and put their mind's at ease is a very satisfying part of the job.
ProsA Surface Pro Tablet to use in work to support the product.
ConsExcessively busy periods around the holiday season.
Only effective skill learned is how to deal with people
Terrible stat system in which a non BT Customer can call in, you're unable to help with their issue as they haven't a BT product can still rate you 0 even if you've helped to best of ability which affects your bonus. Worked there 3 months and never had a schedual. was told on multiple occasions when asked that my TL had to send off for a new password to get me access to it as they sent an incorrect password originally. Apparently she had emailed multiple times for it, but when I joined my new team after training the new TL informed me it's a quick process and she never sent off for it in the process. Negatively effected me as I joined the new team on friday, and wasn't informed that I'd have a new schedual causing me to work Saturday when I had the weekend off. Not knowing this as neither TL informed me or got me access to my schedual in the 3 months I worked there. People quit every few days, TL's dont seem to care too much about those below.
ConsWork schedual changes drastically each week, canteen located 10 mins from workplace with 2 15 min breaks and 1 30 min break, makes it useless. Vending machines available but no atm.
First of all, do not get yourself fooled by the working hours or benefits they offer, as soon as you start working, they will tell you there are no benefits and the working hours will be constantly changing. The money is definitely not worth the stress and you will find yourself having no life at all. There is no such thing and work/life balance there, its just work.
The management is really bad, they take on all these unexperienced people to run it, mostly women so it’s like a hen house there. Very unprofessional.
The food is really bad and the same everyday. The HR has a loooong way from being human or any resources whatsoever, plus they are only there to call the banks to come represent their expensive accounts. This is a typical call centre, oh sorry factory I meant, where you will be just a number and not a human being. I have seen people being given out for going to the toilet or grabing a coffee, it is that bad. If you want to gain experience, maybe this is the place, but if you are an extrovert that loves life- this place is definitely not for you.
Still working here, the job is great for learning what call centres and IT support are about if you are a novice.
While good people work in this company, the recruiting process is less than admirable. A conveyor belt of people have come and gone in my 9 months in this position.
This is down to both a flawed training system and an oversight on who is being hired for the role. A better judgement in talent acquisition could make life a lot easier in this role.
The company works
