Overall reviews at Bank of Ireland
Welcome Advisor | Ireland
| 23 Sept 2017
Challenging and very uncertain.
I've been working with BOI for the last few months while they implement the move to self service and half day cash services in branch. I received no training whatsoever and was expected to hit the ground running. Every day is a challenge when dealing with customers who are told they can only access part of their account balance due to cash counters closing, who are made to cancel a DD or SO online, or who have to give notice to withdraw over 5k. In my opinion the branch staff are there to take the abuse and get on with it for a poor salary. The job itself has become somewhat easier since the changes have taken place, however my colleagues and I still receive daily complaints from irate customers, with some personal attacks. Most of my time is spent showing customers how to use the self service devices, setting up new accounts and registering customers for 365 Online. The afternoons are usually very quiet as customers just use the devices without requiring assistance. In my current branch, the staff get on very well and pull together for the sake of getting a job done but the workplace culture of BOI and the supposed perks and progression routes they advertise, are non existent. For a younger person, it is not ideal as there are no outlets or potential for staff events.
ProsStaff get on very well, work is relatively easy once you get settled, working hours are not very long.
ConsNo consideration for staff, poor salary, no social events or potential for networking.
repetitive and no progression opportunities
I enjoyed my time as digital activation agent with bank of Ireland. I found the work environment comfortable and enjoyable. A typical day would start off at anytime from 8am to 12pm as it was based on shift work. I would handle between 45 to 50 calls a day. Each call would be for the purpose of setting the customer up on online banking and also assisting them on initial log ins and also providing information on the pros to online banking. I learned how to use the different systems within bank of Ireland and I learned a lot regarding data protection and confidentiality. My computer skills also improved and my typing also. I had a great relationship with my co workers and also management. I found my managers very approachable and also I enjoyed the bonding sessions and methods used to keep staff happy such as competitions for highest activation rates on each team. The most enjoyable part of the job for me was building a rapport with customers. On the other side the hardest part of the job for me was the travelling as I lived a good distance from the arena. It would take me nearly 2 hours each morning and evening to get to and from work. This made my job very difficult to stay focused and made it difficult to enjoy as much as I wanted to. Overall I enjoyed my time in bank of Ireland but sadly the travelling was too much to handle.
Prosno weekend work
Constravelling time to and from work
Motivated People, significant business and IT challenges
BoI is no exception when it comes to the issues we have seen over the last years in financial services. On the business side there are massive challenges to repair the balance sheet and streamline the product portfolio. In IT you will find a incredible diversity in terms of systems, processes and tools.
As a place to work BoI scales quite high, I have found the vast majority of people more than willing to do the right thing, welcoming leadership. I have found the workforce competent, diligent, well tempered and open.
However, senior BoI leadership struggles with the relative size of Ireland as a country and the mark that irish banking has left on the country as a result of the credit crunch. While BoI is a small bank, for the Republic of Ireland it is a 500 pound gorilla, and its actions are publicly very visible. Hence the leadership treads very lightly when it comes to decision making sometime driven by the fear of a public backlash.
Prosgreat people, customer focused service culture
Consslow senior decision making
Good Company, Opportunities Have Become Limited
I am fully QFA(Qualified Financial Adviser) as of July 2017
have worked on both the operations(back office) side and the customer to customer helpdesk & query side.
I have also been part of a project Team to identify Fraudulent transactions & cancel fraud payments before leaving customers account. If unsuccessful we also made our best effort to recoup the customers funds.
Currently my day to day tasks include processing, ordering, re-issuing, & cancelling Business Credit Cards.
I am in direct contact with the Companies themselves for any requests or queries.
I also compile MIS reports & QA of all work carried out by the Team on a Day to Day basis.
I like to work here as staff are treated well & fair, but opportunities are becoming more limited, with robotics systems being rolled out.
Also there are very few employee incentive schemes.
ProsComfortable Working Environment. Job Security
ConsNo Free Lunches. No Colleage Rewards. No incentives i.e. bonus, gifts, promotions etc. Very low focus on employee moral, which I feel is vital.
To work here they want you to have qualifications but you never get to use them and the Management I worked didn't have any 3rd level qualifications.
There is a Yes Man culture with management and they are quiet clickie.
You cant take annual leave as when you start you are at the bottom of a big list and the summer is mainly gone. If you get invited to a wedding you might not get the day off if its already taken on the list.
In Branch Banking the work is mainly Monkey See Monkey Do. You will be given training but not enough so you will be left feeling like a fool on occasion.
Mainly contract staff now unless you build a special relationship! and get made permanent.
I would not recommend leaving a job to come work here and if you do work here just use it for experience and leave at 2 years and try find something decent as otherwise they will take your good years and make you decide to "Take the Package" once you have kids and a mortgage.
Prosyou get paid
ConsCant take annual leave when you need, not a nice atmosphere, No Job Security realistically with banks going digital
Enjoyable, interacting with customers and staff
The most enjoyable part of my role is developing and coaching staff. It gives me great satisfaction to bring staff on the journey of development and growth. Is is important to set out clear objectives, and monitor the progress. I have excellent communication skills and my staff understand what is expected of them throughout their development. I sit in on their meetings and provide feedback and we discuss the successes and challenges at our weekly one to one meetings.
As a Financial Advisor, I advise clients daily from deposit investors to Farmers to Business Clients. It gives me great satisfaction in giving my customers advice that will enable them to reach their financial goals in life.
As a business we are going through huge transformation, and it is important to have an open mind and learn new skills.
Prosgreat company to work for, good pension scheme
ConsLong hours and demanding workload.
Business Advisor | Ireland
| 3 Mar 2019
Terrible - avoid at all costs
Worst place I have ever worked. No respect for staff and zero emphasis on promotion based on merit. No formalized training on entry to role, expected to learn on the job.Bullying environment where management use policy to create a toxic environment for staff members. Performance assessment metrics are subjective (not formalized) and open to manipulation by team leaders. A number of staff are on long term stress leave and management make no efforts to resolve causes of work related stress.Promotions are not based on merit. Easily influenced people who will not challenge status quo ineffective processes or unfair treatment of staff members. Zero staff morale/protections in place and no desire to make the environment a efficient, effective, and motivated workplace.
ProsSalary is comparative with market rates
ConsIT in dark ages, management uneducated and uninformed, no respect for staff.
Extremely proffessional and a fast pace environment
Working for Bank Of Ireland and The Clubbing Guide I worked continuously speaking with young adults.
I maintained friendly service at all times and was required to work while standing for several hours.
I had to be enthusiastic and persuasive, convincing my target audience to either set up a bank account for bank of Ireland or when working with TCG I'd to convince my target audience to attend a night club under my booking.
The hardest part of this particular job is having to accept rude and unnecessary comments without retaliation of any sort.
The most enjoyable part of this job was working alongside my peers and conversing with new people.
ProsPrizes given to those with the most sales
ConsShort lunches and sometimes no lunch at all.
this was in my school it was up to the 4th years to get the whole school involved in and I was elected by the people of bank of Ireland to be the customer service official. I had an interview with them and they picked me and 4 others with different jobs. Our main thing was to talk to the people of my school and tell them the benefits of being part of the bank of Ireland and then once every two weeks someone from bank of Ireland would come down and we would take people registration forms and or their lodgements and make sure that they all got there cards and if they didn't we would consult with whom ever came down to see what the problem is and to make sure they fix it.
Prosbeing part of a team
Conswasnt often enough
I have worked for 15yrs with my current employer - In recent years with the economic situation banking has become somewhat challenging however I have always risen to the challenge and have given 100% to our customer. I am a strong team player believing fully in the power of one - meaning each team member needs to consider how there performance contributes to the overall team. I work well with management and co workers and have always been given favourable reviews. I have worked as a trainer and team leader - training new recruits with no experience to be fully compliant with bank procedure - I am a very capable person who performs well in a team environment. I believe I would be an asset to any team.
Productive and extremely busy but fun workplace
A typical day at work would include:
• Delivering excellent and efficient customer service while adhering to strict procedures, e.g. data protection legislation, consumer protection code
• Answering customer’s accounts and transactions queries, problem solving
• Performing banking tasks such as stopping cheques, ordering statements, cards, chequebooks, foreign exchange,
• Internet banking queries such as E-Statements, online transfers, adding new accounts
• Working within a team to meet strict deadlines and targets, e.g. AHT, cross sales
• Admin and team tasks, e.g. sending CPQ’s to branch, keeping records of sales on Excel, team sales motivator, agent training
I have learned a huge amount in BOI and the experience I have gained here is massive:
• Crossed trained for Republic of Ireland and Northern Ireland branch calls and also Banking 365 internet banking support
My co-workers are so much find and the majority are extremely kind, friendly and welcoming. The hardest part of the job is meeting daily targets but it can be done! The most enjoyable part of the job is the satisfaction I get from being able to help the customer to the best of my ability and knowing that I have been able to make them happy and satisfy their needs, I have received numerous customer compliments which have been recorded by management.
ProsHalf of gym membership is paid for by BOI, Expenses for QFA exams are paid for in full by the Bank and a monetary reward for each exam i pass.
ConsExtremely busy environment.
Oracle Database administrator
Having 5 years 3 months of professional experience in Oracle Apps database administrator.
Responsible for Production Support, Upgrade, Migration & Maintenance of Oracle Database & Applications.
Involved in end to end life cycles, Requirements definition, Preparation of effort estimates, handling client approvals, Solution design – Configuration and release planning, coordination with the development team & testing team to ensure quality deliverables.
Having good experience in handling clients and end users in onsite environment.
Interested to learn and work with new technologies in Oracle Fusion Applications and Middleware components.
Extensive knowledge in oracle database administration.
Strong customer focus with ability to nurture customer relationship at all levels.
Good exposure working in multi platforms.
Providing 24/7 support for critical production environments.
Good problem solving skills, ability to learn quickly and adapt easily to new systems
Ability to work under tight schedules and achieved great results with commitment and quality.
Excellent facilitation, interpersonal and communication skill and good team player.
Quick learner with ability to rapidly achieve organizational integration, assimilate job requirements, employ new ideas, concepts, and methods.
Challenging in a deleveraging workplace
New Business Development has been removed whilst we manage a project to deleverage client base in an attempt to improve the Bank's asset base whilst seeking opportunity to sell the UK business. Managing a team I co-ordinate the closure process dealing with existing clients to enable them to manage possibilities of obtaining new banking partners/relationships. A vast amount of challenges have arisen which my team and I manage and rectify where possible. Co workers are currently lacking in motivation but are working hard to ensure there is minimal inconvenience to client base.
Hardest part of role is the lack of consistency in carrying out jobs with the target goals / aims continually altering with lack of clear communication from management.
Most satisfying part of job is finding solutions to problems or opportunities that arise from deleveraging the client base to a manageable level.
ProsIdeas acknowledged - short reporting lines
ConsExcessive travel time
Mortgage Specialist | Bristol
| 21 Aug 2017
Frustrating and Lethargic
I had worked for the Bank of Ireland for two years and was disappointed with the lack of management delegation in terms of workload, ethic and time management. There was little to no reward for working more efficiently, and a lack of basic management communication had put a heavier workload on the worker than was necessary.
Despite a constant relay of information from worker to manager, persistent problems with both the banking software used to complete basic tasks and also with work/time management were consistently overlooked, leading to severely lowered service standards for the customer.
Overall, I did enjoy my time at the Bank of Ireland through meeting good co-workers, but the lack of effective communication and problem solving between management and the working sub-teams has severely diminished my opinion of the banking group.
Prosgood subsidised canteen food.
Conslittle to no room for progression, and very little transparency and communication between management and worker.
Customer Service Manager | London
| 1 Apr 2014
Customer Centric Bank with good management team
Bank of Ireland Group was an excellant employer in terms of growth, development and employee engagement. Whilst I was made redundant owing to a structural change, there was a solid learning platform and the ability for development for any colleague who wished to do so. Overall our management team were fair and operated an open door policy. I acquired a number of skills including Credit risk, AML & KYC and Operational Risk. My last role was as a loans administrator and I was given the opportunity to learn about covenants and collection/analysis of data for a senior audience.
I really enjoyed working with people and understanding how different personalities contributed to the team. I loved working in a large environment and learning how different parts of the business, be it First line defence or Credit were an integral part of our day to day business.
ProsSave Share Schemes, Bupa Cover
ConsBeing made redundant