Working at Bank of Ireland: Company Overview and Reviews in Ireland

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Bank of Ireland
146 reviews
Bank of Ireland, IE Ratings
Average rating of 146 reviews on Indeed
3.8Work-life balance
3.5Pay & benefits
3.4Job security & advancement
Bank of Ireland Head Office, 40 Mespil Road, Dublin 4.
$5B to $10B (USD)
Banks and Financial Services

Popular jobs at Bank of Ireland in Ireland

 Average salarySalary range
1 salary reported
per year
2 salaries reported
per week
Salary satisfaction
Of the employees are satisfied about their pay, in Ireland
Based on 257 reviews

Bank of Ireland reviews

Popular jobsCustomer Service RepresentativeBank OfficerClient AdvisorAdministratorBanking AssociateCase ManagerCustomer Service ManagerMortgage ConsultantMortgage SpecialistSenior Bank OfficialWelcome AdvisorBranch ManagerBusiness AnalystCollection AgentCredit ControllerFraud AnalystTeam LeaderAdministrative AssistantAdministrative SpecialistAgentAssistantBusiness AdvisorCompliance OfficerCustomer Service Associate / CashierData AdministratorMortgage UnderwriterOperations AssociatePMO ManagerPersonal AssistantSales ConsultantSales and Marketing ManagerSenior Test AnalystTreasury AnalystUnderwriterWelcome advisorAML OfficerAccount ManagerAccounts Payable ClerkAnalystAnti Money Laundering AnalystAssistant UnderwriterAssociateBank ClerkBanking AdvisorBanking ConsultantBrokerBusiness OnlineBusiness TraineeCall Center RepresentativeCashierCatering AssistantChief Risk OfficerContract AdministratorContract SpecialistCoordinatorCorrespondentCreative ConsultantCredit AssociateCustomer AssistantCustomer Service Account RepresentativeData AnalystDatabase AdministratorDebt CollectorDevelopment ManagerDigital AdvisorDirectorDirector of Business DevelopmentDirector of OperationsExecutiveExecutive AssistantFinancial AdministratorFinancial AdvisorFinancial Analyst InternFinancial InvestigatorHead of Customer ServiceHelpdeskIT ArchitectIncident ManagerInstructorIntern ManagerInventory ManagerInvestigatorInvestment ManagerJava DeveloperLending OfficialLoan AdministratorMailroom SupervisorManagerManaging DirectorMarketing AnalystMarketing ExecutiveModeling AnalystModélisation du risqueMortgageMortgage Arrears ManagerMortgage Retention OfficerOperations AdministratorOperations AnalystOperations ManagerOperations RepresentativeOperatorPartnership ManagerPerfectionistPersonal Banking RepresentativePortfolio ManagerProcess ManagerProduct OwnerProgram ManagerProject ManagerQuality AnalystRecepcionistaRelationship ManagerReporting AnalystRisk AnalystRisk ManagerSales AssistantSales RepresentativeSchedulerSeasonal AssociateSenior AnalystSenior Communication SpecialistSenior Credit ManagerService Delivery DirectorSoftware AnalystSoftware ArchitectSolicitorSubject Matter ExpertSupport SpecialistTeam AdministratorTeam AssistantTeam MemberTechnical Project ManagerTerritory ManagerTest AnalystTest ManagerTrade AssistantTraining of New StaffUnit LeaderVarious Job rolesadminbankingpersonal lender up to 65kssia advisor

Overall reviews at Bank of Ireland

Operations Associate | Dublin, County Dublin | 10 Apr 2019
Productive, non-stop environment.
Was a good place to work, but lack of staff motivation began to create a few bumps in the road. Staff where great and fun to work with. Heavy work load everyday.
ProsGreat staff, good hours, subsidized canteen
ConsEarly mornings, heavy work load, lack of motivation
Software Architect | Ireland | 26 Nov 2019
Good company to work with nice work culture, goof work life balance,Good management, less salary, Good work culture, good paid leaves good experience.
Inventory Manager | Dublin, County Dublin | 5 Feb 2014
BOI Contract
I work on the BT/BOI contract team and look after manual billing and 3rd party suppliers and cost transformation
Customer Service Account Representative | Baldoyle, County Dublin | 7 Sep 2014
fun workplace
this was in my school it was up to the 4th years to get the whole school involved in and I was elected by the people of bank of Ireland to be the customer service official. I had an interview with them and they picked me and 4 others with different jobs. Our main thing was to talk to the people of my school and tell them the benefits of being part of the bank of Ireland and then once every two weeks someone from bank of Ireland would come down and we would take people registration forms and or their lodgements and make sure that they all got there cards and if they didn't we would consult with whom ever came down to see what the problem is and to make sure they fix it.
Prosbeing part of a team
Conswasnt often enough
Head of Customer Service | Dublin, County Dublin | 8 Oct 2012
Motivated People, significant business and IT challenges
BoI is no exception when it comes to the issues we have seen over the last years in financial services. On the business side there are massive challenges to repair the balance sheet and streamline the product portfolio. In IT you will find a incredible diversity in terms of systems, processes and tools. As a place to work BoI scales quite high, I have found the vast majority of people more than willing to do the right thing, welcoming leadership. I have found the workforce competent, diligent, well tempered and open. However, senior BoI leadership struggles with the relative size of Ireland as a country and the mark that irish banking has left on the country as a result of the credit crunch. While BoI is a small bank, for the Republic of Ireland it is a 500 pound gorilla, and its actions are publicly very visible. Hence the leadership treads very lightly when it comes to decision making sometime driven by the fear of a public backlash.
Prosgreat people, customer focused service culture
Consslow senior decision making
Customer Service Manager | Dublin, County Dublin | 4 Aug 2017
career enhancing
Bank of Ireland has provided me with a career in financial service,customer service and customer care, which i now would like to enhance going forward.
Underwriter | Dublin, County Dublin | 24 Jan 2017
Little regard for employees on the ground
I would be very hesitant to recommend BOI as an employer. Salaries & benefits are well below the market average & the scope for advancement is limited
ProsJob security
ConsLower salaries & benefits than the market average, limited scope for advancement, non central locations with negatively impact work/life balance
Account Manager | Ireland | 26 Feb 2018
Great place to work
A great place to work with amazing team and staff giving guidance and coaching, and provide direction where required. I have established and continue to maintain excellent relationships with many stakeholders across the Bank and my communication skills have proved vital in this regard.
Contract Administrator | Dublin, County Dublin | 21 Feb 2013
Opportunity to learn a wide variety of skills
I have spent 14 years working in the BoI Group and have gained vast knowledge during my time here
Helpdesk | Dublin, County Dublin | 9 Oct 2018
Good Company, Opportunities Have Become Limited
I am fully QFA(Qualified Financial Adviser) as of July 2017 have worked on both the operations(back office) side and the customer to customer helpdesk & query side. I have also been part of a project Team to identify Fraudulent transactions & cancel fraud payments before leaving customers account. If unsuccessful we also made our best effort to recoup the customers funds. Currently my day to day tasks include processing, ordering, re-issuing, & cancelling Business Credit Cards. I am in direct contact with the Companies themselves for any requests or queries. I also compile MIS reports & QA of all work carried out by the Team on a Day to Day basis. I like to work here as staff are treated well & fair, but opportunities are becoming more limited, with robotics systems being rolled out. Also there are very few employee incentive schemes.
ProsComfortable Working Environment. Job Security
ConsNo Free Lunches. No Colleage Rewards. No incentives i.e. bonus, gifts, promotions etc. Very low focus on employee moral, which I feel is vital.
Mortgage Arrears Manager | Bristol | 11 Apr 2018
Great place to work
Really great workplace. I have been a student throughout my time here and the bank has catered to the hours I have needed throughout. Pay was good and plenty of opportunities to progress and be further trained. Training was thorough and I felt confident throughout my time there that I knew what I was doing and had plenty of support if not.
Director | Manchester | 22 Aug 2013
Challenging in a deleveraging workplace
New Business Development has been removed whilst we manage a project to deleverage client base in an attempt to improve the Bank's asset base whilst seeking opportunity to sell the UK business. Managing a team I co-ordinate the closure process dealing with existing clients to enable them to manage possibilities of obtaining new banking partners/relationships. A vast amount of challenges have arisen which my team and I manage and rectify where possible. Co workers are currently lacking in motivation but are working hard to ensure there is minimal inconvenience to client base. Hardest part of role is the lack of consistency in carrying out jobs with the target goals / aims continually altering with lack of clear communication from management. Most satisfying part of job is finding solutions to problems or opportunities that arise from deleveraging the client base to a manageable level.
ProsIdeas acknowledged - short reporting lines
ConsExcessive travel time

Questions and answers about Bank of Ireland

How do you feel about the future of Bank of Ireland?
Asked 14 Jul 2019
The future is contract workers and Digital which is a new culture of evolution and not specifically Bank of Irelands doing , they just need to show respect to individuals
Answered 23 May 2021
As I now am a customer of the bank, the service is deplorable and I will be moving my business to another bank when my mortgage is paid off later this year
Answered 12 Apr 2020
What should you wear to an interview at Bank of Ireland?
Asked 19 Jul 2018
Suit and tie
Answered 12 Oct 2019
Business attire.
Answered 7 Mar 2019
How are the working hours at Bank of Ireland?
Asked 17 May 2017
8 hours daily
Answered 12 Oct 2019
I work 7 hours per day monday to friday. No late night work so very easy to commute to if relying on public transport
Answered 20 Aug 2019
How would you describe the pace of work at Bank of Ireland?
Asked 23 Oct 2019
Medium with medium stress
Answered 29 May 2021
Bank of Ireland is a good place to work with lots of opportunities for young graduates to achieve success and advance their career
Answered 23 Oct 2019
What is the interview process like at Bank of Ireland?
Asked 30 May 2018
Good straightforward
Answered 12 Jul 2020
Not to formal - usually 2 people from Company present
Answered 30 May 2018