Oh boy, where to start?
I applied and was accepted for role as a content review analyst with Accenture, working on a project for a big social media brand back in July 2018 then left in November 2019. It was a brand new project with a brand new office so their was a great feeling at the start that even at associate/ analyst level, you felt like you were really a part of something important. Everyone who I started on the project with were amazing, supportive and the management were super too!
Until about January 2019, when things started to go downhill...
I will try not go on massive tangents so here's some pro's and con's to digest:
1. Perfect first job (but not for the faint hearted)
2. Top notch talent across the board from analyst's to TL's
3. Good benefits such as provided wellness program and coaching, discount card, seasonal outings/parties, free things now and then.
4. Good facilities such as: Modern eating area with a large kitchen area. Restrooms are spacious and clean, a relax room with massage recliners,meeting rooms and quiet rooms also.
5. Decent location that is a 5 minute walk away from a gym, convenience store and cafes.
6. Public transport is good with the office near a Luas Green line station and bus stop. Office is near the main motorway too.
1. The salary is just bad, for the kind of job that it is. On top of that, their were months where your pay was messed up on payday due to 'technical errors' or whatnot
Accenture has a good reputation. I will never understand why.
Accenture always talk about what a progressive, inclusive and fun place they are to work, with a great work-life balance.
None of this is true.
In my experience they are deceitful, and bullying by the management is accepted.
When I was recruited for this company, I was only in contact with one of Accenture’s own recruiters. Only, when the time came to sign the contract, they put me in contact with Hays, a recruitment agency. Suddenly I wasn’t to be an employee at Accenture at all, I was only a contractor.
I want to make it clear I have nothing against Hays, and they were nothing but respectful and kind to me all the time I worked there. But that Accenture has to deceive people to make them accept a possision with them, speaks for itself.
The training I received was okay, but the moment it is finished you are expected to know everything, and when I needed to ask for help, I would either be ignored or flatly told «no».
This was off putting at first, and in the beginning I thought my team leader and manager were simply busy.
Only to discover they were outright ignoring me and keeping me out of the loop.
I was not informed about important changes, meetings or things I allegedly did «wrong». Instead of simply talking to me, they ignored me and told Hays my performance was lacking.
As someone who suffers from a chronic condition that kept me at home more days than what is normal, I expected this
ProsYou learn marketable skills
ConsTerrible pay, incompetent management, workplace bullying, no work-life balance
Good and bad parts about working for Accenture as a contractor
The good - Accenture clients and their benefits.
Accenture provides workers to different companies - their clients including top IT companies on the market. This companies can provide some of the benefits that they provide to their employees including: food, office ergonomics, several corporate parties per year, decent office environment.
The bad - everything else.
Accenture provides low pay workers to different companies - their clients. Many of those workers at first are not even hired by Accenture but by 3rd party contractors. Overall those workers don't get any benefits working for Accenture and get just a fraction of the benefits working for Accenture clients.
No health insurance.
No leave pay if you are not Accenture employee - company was shutting down some of its markets across the europe and firing employees associated with those markets and non Accenture employees got no compensation.
Hard to be hired directly by Accenture, most of the employees don't stay there for very long and only few of them are lucky enough to be hired by Accenture - most of the employees get refused after working for a year hired by 3rd party contractors.
Very slow feedback to the Accenture client, if there are not enough of people working in the team on a certain task and most of the deadlines are not met, people working under pressure and over time it might take many months or over a half of year to have some progress on the issue.
Not much trust to its low pay workers, most of
I worked as Digital Rights Operations Agent\IP Analyst\ Intellectual Property Operation for 2 years, I was not employed by Accenture as the job said, but I was from Hays, for 12 months as contractor. , Hays requires to work on shift and no food is provided during the weekend - Hays pays weekly and if you forget to submit your timecard they pay after two weeks - no further training provided unless they put you again on implementation plan for review your duties. The hours are very long - management checks how many times you go to the bathroom and to take coffee. I have not been learned anything within one year, I felt unuseful behind the computer. You are hired for working on one language (your own native language) but then you have to work on all the languages, such as EMEA countries, Arabic, Turkish, Italian, French, Spanish, Portuguese, German and other non European Languages. After 12th months Hays renews your contract for other six months and go on, there is no option to be an employee's Accenture. Management is not qualified and the hardest part is having high performance (most of the time difficult to achieve it) and quality, for this last one they do not provide intensive training. I highly recommend to stay away from here. You don't learn anything useful. It might be good for getting an experience in the office for self starter, but NO for people who has already experience in the office abroad or here.
Prosfree breakfast, lunch and snakes.
ConsNo benefits - long hours - low pay
Customer Service Representative | Remote | 4 Feb 2021
Only if you have no other option
There isn't much to say.....
If you like having to suck up to your "Manager" everyday, in order to keep your job (not progress, just keep the same position), this is the company for you!
If you like having a poor experience with one of the absolute worst systems there is, this is the job for you!
If you like having no career progression, no understanding of what you're actually doing, no help from the Manager who doesn't even know how they got their position, and outdated workflows that can't even really be called "workflows" (because there are very little of them and absolutely ALL of them are outdated), and you're told to follow them, but as soon as you do, the QA and the Manager tell you "Don't follow that workflow, do this instead!" (and you had no idea because no one told you, plus, only SOME people know the correct workflow, and aren't open to share it, Then this is EXACTLY the role for you!
PS : Did I mention no career progression? People have been working their buts off and after 2 years all they get is a tap in the shoulder and a candle shipped to their home, saying "thank you".
ProsAbsolutely none, not even a competitive salary
ConsLong exhausting hours, no knowledge, terrible system, terrible management
The company stands because of the great people they employ in certain projects , however some of the Team leaders and project leads are oppressive in the sense that if they are from a different country , they tend to look after people that speak the same language as them , those ppl will be favored and will be on the list of promotion.Regardless how educated you are . Ppl are treated like a number and machines to boost productivity .
The company is a mix match of highly qualified,
educated and non-educated individuals who are likely to posses negative and unprofessional work behaviors . Accenture Ireland is not great compared to the standard Accenture is viewed in other continents . In some countries Accenture rates top5 best companies to work for but in Ireland it is at the bottom , it is a garbage dump, paying employed salaries below average industry wage.
FIX your hR department & employ the right candidates that are well able to speak English fluently . Majority of those working in the department their skills and expertise raise our eyebrows . Pathetic !
ProsFree bananas, apples, cereals, coffee and pears
ConsI worked shifts and was not given off weekends for 4 months
In almost 15 years of experience in big companies, Accenture is absolutely the worst company ever to work for. Management is corrupted, not transparent at all but mostly not professional at all. Lack of ethic and lack of respect towards emplyees is unbelievable. Progressing within the company is a dream they let you believe at the beginning, before discovering that the contract will not even be with Accenture directly and that the salary will be one of the lowest on Dublin market.
Team leaders are not leaders at all, they have no qualified experience, no language neither communication skills, no empathy and they do not look after the morale of the team at all.
When the company decides to terminate a contract (firing or let it expire) they do not give any notice, they do not schedule 1 to 1 to prepare the employee, they do not provide explanation or feedback. They only ask HR to send the employee a cold e-mail, out of the blue, with zero explanation, confused instructions and a poor excuse.
After that, the employee is practically forced to disappear in silence...