Working at Abtran: company overview and reviews

159 reviews
Abtran ratings
Average rating of 159 reviews on Indeed
3.1Work-life balance
2.4Pay & benefits
2.9Job security & advancement
Bessboro Road, Blackrock Business Park, Mahon, Cork Ireland
1,001 to 5,000
Consulting and Business Services

Popular jobs at Abtran

 Average salarySalary range
Customer Service Representative
4 salaries reported
per year
3 salaries reported
per year
Training Manager
1 salary reported
per year
1 salary reported
per year
Social Media Specialist
2 salaries reported
per year
Salary satisfaction
of the employees are satisfied about their pay
Based on 242 reviews

Abtran reviews

Overall reviews at Abtran

Advisor | County Cork | 21 Oct 2019
Nice Team Leaders and management
Nice collegues, smart environment, nice team leaders. Low salary, low career expectation.
Customer Service Representative | Cork | 18 Apr 2016
The people are good, the pay is poor and those who control the purse strings should realise that the market is changing. There is change for development but not for increased earnings. In some roles a good worker will be paid the same as poor worker.
Prosnothing outstanding
Consunderpaid for the work required
Call Center Representative | Cork | 6 Sep 2019
Fast & busy environment
Phones and customer service is vital I learned to be patient and not to take things personally as some customers can be really difficult. My team leader was fantastic and I made some amazing friend whilst working here.
ProsFree lunches and team outings
ConsWeek end and evening work
Customer Service Team Lead | Cork | 11 Sep 2013
Fast Moving and Challenging
• First point of contact for a wide variety of customers from diverse cultures and backgrounds. • Web Message Team: Selected agent with the responsibility of replying to web submitted questions or inquiries from Client website. • Support Request Administration Call-Back Team. Selected Agent with responsibility to call customers back during quite times to inform them of results of investigations/queries they had requested about their accounts. • Debit Management Team. Select Team to help customer get their accounts cleared and restarted. • Temp. Staff Team Leader: Full Range of responsibilities for small team of Temporary Staff during high periods of Account Activity. • Call Coach. Assist team members with improving the call scores. Listen in and after the call review to help agent improve their Customer Service Skills.
Customer Service Representative | Cork | 23 Jan 2020
Poorly run. No time for staff who put in good work for very little money. Inundated with calls all day long the only breaks being lunch and a poxy 7 mins away from your desk which is monitored. STAY AWAY
Customer service advisor | Dublin | 8 Nov 2019
Ambiente lavorativo stimolante ma molto competitivo
A Dublino Abtran è uno dei maggiori providers di call centres per enti pubblici e grandi aziende. Lo stipendio è buono considerando che è il triplo di uno stipendio italiano, ma lavoro è stressante e competitivo. Si è sempre sotto esame, ma i team leaders e supervisors sono molto preparati e collaborativi. Non ci sono grandi prospettive di carriera
ProsAmbiente internazionale e personale competente
ConsTroppo stress e poche prospettive di fare carriera
Customer Service Representative | Dublin | 4 Jul 2019
Good place to start a new job if you are relocating to Dublin
Good training. Nice and helpful team leaders and supervisors but if you work for Electric Ireland account you will work too many hours during the week, be stressed because they score everything even how long you stay in the toilet and you will not be satisfied of your job.
ProsYou can meet people from all over the world
IT Project Manager | Cork | 16 May 2019
Decent place to work
People are nice, management are a bit clueless, office is dark and depressing, very old fashsioned, teams cant work with one another and it's long hours
ConsPoor Salary
Model | Cork | 6 Feb 2017
Productive and Fun Workplace
There is a great working relationship within my team in work. Everyday is well structured and has it's daily challenges which allows me to grow within the team. My manager is always on hand to provide assistance if needed. There are always difficulties that you comes across daily but with the support of my team and manager these tough obstacles can be overcome. The most enjoyable part of the job is the daily interaction between my team and the organisation as a whole and the friendships that I have made so far.
Data Specialist | Cork | 17 Jul 2018
Customer service
Good place to work for, a lot of friendly staff and random people. Can be stressful at times however it does have it's perks. Food canteen on site with breakfast lunch and supper.

Questions and answers about Abtran

What would you suggest Abtran management do to prevent others from leaving?
Asked 27 Mar 2017
Lasted 6 months still have nightmares about working there my manager was cruel passive aggressive (once physically aggressive) when I went to senior employees I was accused of attention seeking, went in every morning feeling sick hating the thought of having to stay there for the day.... absolute disgrace of a company to work for
Answered 21 Nov 2020
Increase the wages and stop monitoring everything
Answered 2 Feb 2020
How are the working hours at Abtran?
Asked 24 Jul 2017
Horrible... the company is so bad they are constantly understaffed meaning the remaking staff has to do mandatory overtime to make up hours
Answered 21 Nov 2020
They were fine for the account I worked for, rotating shifts. Week 1- 9-5.30pm Week 2- 9.30-6pm Week 3- 10.30-7pm
Answered 23 Oct 2019
How long does it take to get hired from start to finish at Abtran? What are the steps along the way?
Asked 18 Jan 2018
About a day
Answered 6 Jun 2019
I applied and was hired within the space of two weeks. phone interview and face interview
Answered 16 Apr 2019
What is the Abtran employee discount?
Asked 24 Jul 2017
None, 0 hour contracts with no half or double pay if you work bank holidays
Answered 19 Jun 2020
Not sure what is being asked.
Answered 15 Jan 2018
What should you wear to an interview at Abtran?
Asked 14 May 2017
Formal drressing
Answered 2 Jan 2018
Simple, casual but professional.
Answered 30 Dec 2017