customer service representative

administrator

anti money laundering analyst

analyst

customer experience specialist

permanent tsb

Typical day at work can vary but you'll mostly be very busy all the time. There is a lot fo work to be done in growing parts of the business and staff recruitment and retention has been a problem due to the lower salaries paid at entry level and above. Mixed bag of mangers but mostly very positive with work / life balance encouraged. There are good options such as hybrid working, flexi time, compressed hours etc which other banks don't offer. The people you work with are generally great and the bank does have a close / family like culture which encourages growth and internal progression. The downside is the salaries, you're expected to do a lot for less compared to other banks and even though the knowledge and training you get is excellent, you couldn't remain here for long woth inflation the way it is. The chances for raises based on performance are yearly and fairly low even for top performers. Good opportunity to be part of a bank that cares about its customers though, which is why a lot of staff stay long term and move departments when a change is needed. 

Amazing staff to work with , management in branch spectacular. (Dundalk)

Dublin head office is a nightmare to deal with when a problem arises and take nearly three to five working days to come back with a simple "yes or no" ,as for customer service open24 they might as well not be there as they are outdated.

Dundalk branch is the busiest in all of Ireland for Ptsb and no support given to it by Head office, which is clearly seen by customers and multiple times said a day.
Out dated systems and broken machinery made working very hard at times.
Customers complain about the most insignificant things and that was the biggest downfall.
Needs to take a note from BOFI and AIB and have a no nonsense policy from customers... End of...

What is the best part of working at the company?
The experience acquired with banking systems.

What is the most stressful part about working at the company?
It was dealing with angry customers over the phone, but it taught me how to turn the situation around and negotiate in a more assertive manner.

What is the work environment and culture like at the company?
It is a very friendly environment and has a mixed culture as there are many foreigners working in the company. 

What is a typical day like for you at the company?
It's a day when I feel good, comfortable and safe to work, and so I can give my best.

The management is so poor, not organised at all and the pay totally not worth it for the volume of work and responsibilities you're taking with the job. Great place to get experience, but that's about it. No consideration at all towards the employees from the manager,  no good feedback, and no training provided. You kinda learn as you go from your mistakes, which I find it funny when working in a bank

Unbelievably poor/mean management.

No training.
Hard working and nice staff badly treated and disrespected. Received comments often from customers how branch had bad atmosphere.
Trying to take AL is impossible, witnessed one staff member get laughed at for requesting AL. 

No life/work balance. Required to stay past scheduled hours frequently without pay.
Very lose and careless with rules and compliance.

Revolving door of staff

What is the best part of working at the company?
Over all Very good and excellent environment to work and learn. 

What is the most stressful part about working at the company?
No stressful was in PTSB in my experience.

What is the work environment and culture like at the company?
Very good and professional environment.

What is a typical day like for you at the company?
After holidays and Mondays would be typical in my experience.

From management right down to the newest member of staff I found everyone to be very helpful especially when things would get stressful . Good annual leave was given as well as lunch breaks. If it happened that you needed time off for a hospital apt it was given no questions asked . Start time and finish time everyday was good and weekend s were always free 

Overall good place to work with a good culture. Some great people working here and there is great access & engagement with senior management. Slight lack of availability for progression within the company and a lot of areas are understaffed.

Really poor induction and training.Careless work place activity, very unprofessional and management do nothing when regulations are regularly broken.The values that are stated are not practiced.High level of discrimination in every area.

Lots of new contract staff coming in lately and a bit more clarity on some procedures and issues required on certain areas of work on some of the teams but overall PTSB are fine to work for nice people and managers.

Top Job Titles	Average salary
Customer service representative 17 salaries reported	€30,038 per year
Administrator 7 salaries reported	€28,514 per year
Anti money laundering analyst 6 salaries reported	€35,083 per year
Analyst 4 salaries reported	€44,250 per year
Customer experience specialist 6 salaries reported	€29,383 per year

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