Find It support analyst Jobs

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Junior Business Analyst, IT & Digital

Brown Thomas Arnotts -
Dublin, County Dublin

Apply Now

Job details

4 days ago

Benefits

Store discount
Annual leave

Qualifications

Jira
E-commerce
Bachelor's degree
Confluence
Agile
Communication skills

Full job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

The Junior Business Analyst will work as part of the Digital Products team, and support the Senior Product Owner in delivering the digital roadmap across web and mobile app, taking ownership of the day-to-day execution of work through Jira to support the Senior PO to focus on backlog strategy, stakeholder management, and solution design.

Key Responsibilities:

Translate defined requirements into well-structured Jira tickets (user stories, acceptance criteria, technical notes) for both web and app development tracks
Maintain Jira hygiene: grooming, prioritisation support, sprint preparation, and reporting
Liaise with developers and QA to clarify requirements, unblock queries, and support delivery through the sprint cycle
Support release activities including release notes, regression coordination, and post-release validation
Document processes, decisions, and platform behaviours to build a reusable internal knowledge base
Pick up smaller pieces of analysis and discovery work under the Senior PO's direction, growing into broader product responsibilities over time

KNOW WHAT WE’RE LOOKING FOR

1–2 years' experience in a BA, Associate PO, or similar delivery role, ideally in e-commerce, retail, or digital product
Comfortable working in Jira and Confluence; familiarity with Agile/Scrum ceremonies
Comfortable analysing API contracts — endpoints, request/response parameters, attributes, and payload structures — to support a headless architecture across web and app
Strong written communication — able to write clear, unambiguous tickets
Detail-oriented, organised, and comfortable managing multiple workstreams in parallel
Curious about technology and willing to develop a working understanding of our platform (Salesforce Commerce Cloud) and mobile app stack
Comfortable using AI tools (e.g. Claude) to accelerate day-to-day work — drafting tickets, summarising requirements, interrogating documentation, and exploring solution options — with the judgement to validate outputs before they're actioned
A collaborative working style — comfortable interfacing with developers, QA, and business stakeholders
Exposure to SFCC or a comparable enterprise e-commerce platform
Experience working across both web and native mobile app delivery

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

Competitive Salary
Contributory Pension Scheme
Competitive annual leave entitlement
Team Member discount across the world’s most iconic brands
Recognition Days for Volunteering & Wellbeing
Wellbeing Initiatives
Extensive Learning & Development Offerings
Leading Talent Programmes
Flexible Working Model
Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.

Apply Now

Refine Your Search

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