Find Technology Jobs | SimplyHired

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
1d
CAD Technician
Castleforms Ltd —Port Laoise, County Laois
- Full-time
- AutoCAD
- CAD
- English
- Sick pay
Quick apply
4d
Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Data Technicians
MTM Engineering —Clonmel, County Tipperary
- Full-time
Quick apply
Analytical Technology Specialist
AbbVie —Westport, County Mayo
- Full-time
- Management
- Master's degree
- Bachelor's degree
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Machine Learning Engineer Intern (100% Remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- Research
Business Analyst, IT
Vantive —Castlebar, County Mayo
- Hybrid work
- English
- Agile
- IT
1d
Junior Sys Admin — Mission-Critical Infrastructure (Dublin)
Multisys Limited —DUBLIN 3, County Dublin
- From €30,000 a year
- Full-time
- English
- Windows
- Master's degree
Quick apply
4d
Project Manager
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Project management
- Annual leave
20h
兼职数据中心安装操作员-Data Center Installation Operator
NeoCloud Technologies Ltd —DUBLIN 18, County Dublin
- €30,000–€38,000 a year
- Part-time
- Hand tools
- Communication skills
Quick apply
2d
Lab Technician
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
- Computer skills
Anti-Piracy Intelligence Analyst
Sky —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Research
16h
Data, Commercial & Technology Associate
Maples Group - Legal Services —DUBLIN 2, County Dublin
- No degree
- Life insurance
Test Engineering Graduate (12 Month Fixed Term Contract)
Valeo —Tuam, County Galway
- Full-time
- Computer Science
- Java
- Master's degree
6d
Staff Software Engineer
G-P —Remote
- €85,000–€114,000 a year
- Full-time
- Remote
- Engineering
- AWS
- AI
Marketing & Technology Analyst
athis-consulting —Dublin, County Dublin
- Data analysis skills
- Java
- SQL
Quick apply
System Administrator-CSS Team
Murphy Home —Newbridge, County Kildare
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
1d
Technology Support Analyst
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- AI
- SDLC
6d
Engineering Apprentice
Abbott Laboratories —Longford, County Longford
- Full-time
- English
- Leaving certificate
- No degree
12d

I want to receive the latest job alerts for Technology

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Technology jobs near

Technical Program Manager jobs in Dublin, County Dublin

Laboratory Technician jobs in Kilkenny, County Kilkenny

Engineer jobs in Longford, County Longford

Machine Learning Engineer jobs in Dublin, County Dublin

Intelligence Analyst jobs in Dublin, County Dublin

Project Manager jobs in Remote

Technical Program Manager jobs in County Cork

Contracts Manager jobs in Dublin, County Dublin

Security Manager jobs in Dublin, County Dublin

Automation Engineer jobs in Dublin, County Dublin

Test Engineer jobs in Galway, County Galway

Test Engineer jobs in Cork, County Cork

Test Engineer jobs in Dublin, County Dublin

Process Technician, Pfizer jobs in Dublin, County Dublin

Data Technician jobs in County Cork

Data Technician jobs in Cork, County Cork

Data Technician jobs in County Dublin

Data Technician jobs in Dublin, County Dublin

Government Data Analyst jobs in Dublin, County Dublin

Laboratory Technician jobs in Dublin City University, County Dublin

Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
1 day ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

Technology jobs

Incident Management Analyst

CAD Technician

Service Desk Manager

Data Technicians

Analytical Technology Specialist

Technical Program Manager

Machine Learning Engineer Intern (100% Remote Worldwide)

Business Analyst, IT

Junior Sys Admin — Mission-Critical Infrastructure (Dublin)

Project Manager

兼职数据中心安装操作员-Data Center Installation Operator

Lab Technician

Anti-Piracy Intelligence Analyst

Data, Commercial & Technology Associate

Test Engineering Graduate (12 Month Fixed Term Contract)

Staff Software Engineer

Marketing & Technology Analyst

System Administrator-CSS Team

Technology Support Analyst

Engineering Apprentice

I want to receive the latest job alerts for Technology

Related Searches

Explore jobs in more locations

Company Overview

Job Overview

Responsibilities

Skills

Qualifications

Compensation

Our Commitment to Diversity & Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected