Find Analyst Jobs | SimplyHired

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
23h
Business Analyst
Social Discovery Group —Remote
- Full-time
- Remote
- Writing skills
- English
- Agile
Quick apply
Data Analyst
Holafly —Dublin, County Dublin
- Remote
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
Project Management Analyst (Grade VI) NRS15368
Health Service Executive —County Westmeath
- Part-time
- In-person
5d
Senior Business Intelligence Analyst
Indeed —Remote
- €63,000–€95,000 a year
- Full-time
- Remote
- Doctoral degree
- Master's degree
- SQL
- Annual leave
Quick apply
Quality Control Analyst Level I
Viatris —Inverin, County Galway
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Data Analyst - Process Management
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
Anti-Piracy Intelligence Analyst
Sky —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Research
14h
Business Analyst
Aspen Grove Solutions —Tralee, County Kerry
- Microsoft Powerpoint
- Microsoft Excel
- Writing skills
Quick apply
Data Analyst
AMCS Group —Limerick, County Limerick
- Full-time
- Hybrid work
- Computer Science
- SQL
- Cleaning
Quick apply
Research Analyst
Jomivic Consulting —Tipperary, County Tipperary
- Microsoft Excel
- Data analysis skills
- Microsoft Office
Quick apply
14d
Business Intelligence Analyst
MBRYONICS —Galway, County Galway
- Full-time
- Data analysis skills
- Research
- Analysis skills
Business Analyst, IT
Vantive —Castlebar, County Mayo
- Hybrid work
- English
- Agile
- IT
1d
Analyst I, Strategy & Operations
GoFundMe —Dublin, County Dublin
- Microsoft Excel
- SQL
Data Analyst
Hertz —County Dublin
- Full-time
- Hybrid work
- Computer Science
- SQL
- AWS
- Employee assistance program
12d
Risk Analyst
Allied World Assurance Company —Dublin, County Dublin
- Analysis skills
- Bachelor's degree
- Communication skills
Senior Product analyst
Social Discovery Group —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- SQL
Quick apply
Junior Business Analyst, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Bachelor's degree
- No degree
- Agile
- Store discount
- Annual leave
3d
Portfolio Operations Analyst
Harmonic Remote —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Office experience
Quick apply
Early Career Cyber Defense Centre Analyst, Officer
State Street —Kilkenny, County Kilkenny
- Weekend availability
- Windows
- Master's degree
- Bachelor's degree

I want to receive the latest job alerts for Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Analyst jobs near

Data Analyst jobs in County Dublin

Risk Analyst jobs in Dublin, County Dublin

Operations Analyst jobs in Dublin, County Dublin

Data Analyst jobs in Dublin, County Dublin

Business Analyst jobs in Dublin, County Dublin

Project Manager jobs in County Westmeath

Business Analyst jobs in Tralee, County Kerry

Data Analyst jobs in Limerick, County Limerick

Intelligence Analyst jobs in Dublin, County Dublin

Quality Analyst jobs in Cork, County Cork

Aml Analyst jobs in Dublin, County Dublin

Quality Manager jobs in County Dublin

Quality Analyst jobs in County Cork

Data Centre Electrical jobs in Dublin, County Dublin

Graduate Data Science jobs in Dublin, County Dublin

Data Analyst jobs in Citywest, County Dublin

Data Analyst jobs in County Galway

Data Analyst jobs in County Cork

Analyst jobs in Limerick, County Limerick

Digital Business Analyst jobs in Dublin, County Dublin

Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
23 hours ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

Analyst jobs

Incident Management Analyst

Business Analyst

Data Analyst

Project Management Analyst (Grade VI) NRS15368

Senior Business Intelligence Analyst

Quality Control Analyst Level I

Data Analyst - Process Management

Anti-Piracy Intelligence Analyst

Business Analyst

Data Analyst

Research Analyst

Business Intelligence Analyst

Business Analyst, IT

Analyst I, Strategy & Operations

Data Analyst

Risk Analyst

Senior Product analyst

Junior Business Analyst, IT & Digital

Portfolio Operations Analyst

Early Career Cyber Defense Centre Analyst, Officer

I want to receive the latest job alerts for Analyst

Related Searches

Explore jobs in more locations

Company Overview

Job Overview

Responsibilities

Skills

Qualifications

Compensation

Our Commitment to Diversity & Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected