Find Pharma solutions Jobs

Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Help Desk Coordinator
Life Sciences Ireland and UK —Kildare, County Kildare
- €30,000–€35,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- No degree
Quick apply
5d
Packaging Technician
PSC Biotech —Cork, County Cork
- Full-time
- Oracle
- No degree
Medical Information Specialist - US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Consultant, Pharma/Chemicals practice
dss+ —County Cavan
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Product Specialist - Imaging & Pharma
Healthcare 21 —Dublin, County Dublin
- Full-time
- Sales
- Organisational skills
- Employee assistance program
Quick apply
Analyst
Aon Corporation —Dublin, County Dublin
- Full-time
11d
Solutions Lead, Development - Ireland
Connected Manufacturing™ —Remote
- €85,000–€120,000 a year
- Full-time
- Remote
- Computer Science
- SQL
- Bachelor's degree
Quick apply
Medical Information Specialist - (Italian & English Speaking)
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Medical Information Specialist - (Spanish & English Speaking) US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick apply
Supervisor, Pharma labs
Thermo Fisher Scientific —Athlone, County Westmeath
- Overtime
- Presentation skills
- Bachelor's degree
- No degree
Digital CMC Consultant (Life Sciences)
QbDVision, Inc. —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Quick apply
QC Analyst-Shift
PSC Biotech —Cork, County Cork
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Associate Engineer
Steam ESCO —Wexford, County Wexford
- €45,000–€65,000 a year
- Full-time
- CAD
- Engineering
- No degree
- Annual leave
Quick apply
12d
Loss Prevention Internal Control Officer
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
QA Validation Associate
PSC Biotech —Cork, County Cork
- Full-time
- Bachelor's degree
- No degree
- Typing
Territory Manager in Training -Life Science
Ecolab Inc. —Donegal, County Donegal
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
14d
Stability Team Manager
MSD —Carlow, County Carlow
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Leadership
14h
Transport Planner
Primeline Group —Ashbourne, County Meath
- Full-time
- Microsoft Office
- Computer skills
- Office experience
Quick apply
Production Technician
Avery Dennison —Longford, County Longford
- €28,696–€33,264 a year
- Full-time
- English
- Leaving certificate
- No degree
- Free parking
- Employee assistance program
Quick apply

I want to receive the latest job alerts for pharma solutions

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

pharma solutions jobs near

Transport Planner jobs in Ashbourne, County Meath

Quality Assurance Associate jobs in Cork, County Cork

Life Science Consultant jobs in Dublin, County Dublin

QC Technician jobs in Cork, County Cork

Product Specialist jobs in Dublin, County Dublin

Account Manager jobs in Remote

Packaging Technician jobs in Cork, County Cork

Procurement Officer jobs in County Dublin

Clerical Officer, Grade V Hse jobs in Dublin, County Dublin

Civil Service Officer jobs in Dublin, County Dublin

Loss Prevention Officer jobs in Dublin, County Dublin

Transport Planner jobs in Clondalkin, County Dublin

Nolan Transport jobs in County Wexford

Transport Planner jobs in Remote

Transport Planner jobs in Dublin Airport, County Dublin

Planner jobs in County Westmeath

Transport Planner jobs in Rathcoole, County Dublin

Supply Planner jobs in Cork, County Cork

Team Leader jobs in Louth, County Louth

Shift Leader jobs in Dublin, County Dublin

Account Manager (Pharma)

Foundever -
Remote

Apply Now

Job details

Qualifications

English
Project management
Leadership

Full job description

Req ID#: 412241

Remote, Any Location, BG

Job Description:

The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan. The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.

This is a hybrid role, candidate must be located and eligible to work in the EMEA region.

Job Responsibilities

Client NPS: Measure client satisfaction and loyalty through the Net Promoter Score. Update with current scores and trends.
Client Retention: Track the percentage of clients retained over a specific period. Include recent retention rates.
CMSR (Client Management Satisfaction Rate): Assess satisfaction with client management. Update with the latest survey results.
Reaction and Speed-Time on Incident: Measure response times to client issues. Report current average response and resolution times.
Strategic Partner Status: Evaluate the status of key clients as strategic partners. Provide updates on any changes in partnerships.
Revenue, Gross Margin, CM: Report current figures for revenue, gross margin, and contribution margin. Compare against historical data.
Discrepancy vs. Expectation: Analyze budget vs. actuals to identify any discrepancies. Update with recent financial performance data.
Growth Profitability Management: Assess strategies for maintaining profitability while pursuing growth. Include recent initiatives or results.
Innovation: Track the implementation of innovative solutions. Update with recent projects or initiatives.
Opportunity Pipeline: Monitor the current pipeline of potential opportunities. Update with the latest figures and prospects.
Value Add: Measure the value added to clients through services. Include recent metrics or feedback.
Account Diversification: Evaluate diversification across accounts in terms of services and sectors. Provide updates on recent progress.
Account Growth: Assess financial, scope, geographical, and service diversification growth. Update with the latest performance metrics.
eNPS: Measure employee satisfaction and engagement through the Employee Net Promoter Score. Update with the latest scores.
Team Development and Succession Planning: Track progress on team development initiatives and succession plans. Provide recent updates.

Skills and Qualifications

3+ years in client management, preferably within the Healthcare and BPO industries
Proven experience in project management and team leadership
Fluency in English and another European language

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

#LI-MAM

#LI-Hybrid

#LI-EMEA

Apply Now

Refine Your Search

pharma solutions jobs

Account Manager (Pharma)

Help Desk Coordinator

Packaging Technician

Medical Information Specialist - US hours

Consultant, Pharma/Chemicals practice

Product Specialist - Imaging & Pharma

Analyst

Solutions Lead, Development - Ireland

Medical Information Specialist - (Italian & English Speaking)

Medical Information Specialist - (Spanish & English Speaking) US hours

Supervisor, Pharma labs

Digital CMC Consultant (Life Sciences)

QC Analyst-Shift

Associate Engineer

Loss Prevention Internal Control Officer

QA Validation Associate

Territory Manager in Training -Life Science

Stability Team Manager

Transport Planner

Production Technician

I want to receive the latest job alerts for pharma solutions

Related Searches

Explore jobs in more locations

Job Responsibilities

Skills and Qualifications

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected