Certa Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request please email [email protected]
Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally strong customer service.
DCC plc is one of Ireland’s most successful organisations, operating in various sectors including Energy, Technology and Healthcare. With annual sales of over €18 billion, and operations in 21 countries spanned over 3 continents, DCC employs more than 15,400 people around the globe. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.
Objectives of this role
- Serve as the lead point of contact for all Fuelcard customer account management matters.
- Build and strengthen client relationships to achieve long-term partnerships, identify areas of improvement to meet commercial targets.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
- To develop and secure sales opportunities of the products and services; reactively or proactively.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Responsibilities
- Responsible for selling Fuelcard to new and existing Commercial (Business) customers throughout Ireland.
- Responsible for the growth, development, and retention of an assigned commercial customer book.
- Interact professionally with potential customers via phone, email, telephone conferencing, webinars, and face to face.
- Responsible for generating new business development using a broad range of approaches with success measure by volume (litres) sold, new customer secured, margin and CPL achieved.
- Negotiate contracts, rebates/discounts offered to maximize profits.
- Monitoring various customer reports ensuring retention levels are maximised.
- Reporting regularly to your manager on Sales Pipeline, Prospects & Customer Retention.
- Achieving monthly targets – volume, margin, new business, and outbound calls
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Prospecting new business through telephone and email-based selling throughout Ireland. Key areas include:
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Proactive researching and generation of leads.
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Targeting new business prospects, developing relationships
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Attend customer meeting (when applicable)
Responsible for processing manual transactions, monthly statements/invoices/new cards, and Fuelcard renewals.
- Display own initiative to develop and maintain a pro-active attitude towards customer and customer requests.
- Liaising with other departments including accounts and credit control.
- Taking ownership for customer queries or issues, where possible providing ‘First Call resolution’
Required skills and qualifications.
- 2+ years’ experience in a sales or customer service role. Proven track record of meeting or exceeding quotas.
- Must be data and intelligence-driven and possess exceptional skills in relationship-building, negotiation, and business plan execution.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
Our Values
Safety First
Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.
Bold & Courageous
We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of “what’s possible?” and “why not?”. Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland’s most loved, most efficient and most profitable energy brand.
One Team
We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we’re always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We’re problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we’re stronger together and are capable of accomplishing great things.
Irrepressible Performance
We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long-term success and growth of our business.
Customer Obsessed
We take pride in defying expectations. We keep on our toes and come up with fresh ways to do things in response to changing customer requirements. Our increased focus on being customer-centric across the organisation drives us to deliver the best-in-class experiences to our customers. This is what helps us build enduring and lasting relationships based on trust, value and respect. Our shared belief in environmental citizenship and our philosophy of small steps over time equals big strides, helps us build an energy-efficient future for our customers and for our planet.
