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Customer Advisor - Fixed Term (June to Sept)
Abtran —Cork, County Cork
- €14.15 an hour
- Customer service
- English
- Computer skills
- Work from home
Quick apply
Customer service Advisor
Abtran —Cork, County Cork
- €14.15 an hour
- Weekend availability
- Hybrid work
- Customer service
- English
- Computer skills
- Free parking
- Employee assistance program
Quick apply

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Customer Advisor - Fixed Term (June to Sept)

Abtran -
Cork, County Cork

Quick apply

Job details

Fixed term
€14.15 an hour

Benefits

Work from home

Qualifications

Customer service
English
Computer skills
Communication skills

Full job description

We’re Hiring – Customer Advisors (Fixed Term – Summer Roles)

We’re currently recruiting Customer Advisors on a fixed-term contract running until September – perfect for anyone looking for summer work!

Location: Work from anywhere in Ireland
Contract: Fixed term (up to September)

You must be over 18 years old
You must have authorisation to work in Ireland

As a Customer Advisor, you’ll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.

Salary: €14.15 per hour / 37.5hrs per week

How you will spend your day:

Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
Using your product knowledge to solve problems for customers
Keeping yourself up to date with business and product information
Use of the systems and tools available to effectively handle customer’s queries
Strive to achieve and maintain service level statistics
Maintain a high level of first call resolution and quality assurance
Contribute to overall team performance within your specialised department
Adhering strictly to data protection and confidentiality laws
Ad hoc duties as required

Our ideal candidate:

Previous Customer Service experience is a bonus but not essential
Passion for providing exceptional service to clients
Excellent verbal and written communication skills
Fluency in written & spoken English is essential for this role
A high level of accuracy and attention to detail
Strong computer skills are essential
Proven ability to deal with problems and solve them effectively
Ability to work well either individually or as part of a team
Ability to handle confidential information
Strong attendance, performance and adherence to policies are essential for this role
Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.

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