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Visitor Experience Officer

Trinity College Dublin -
Dublin, County Dublin

Apply Now

Job details

Full-time | Specified-purpose
€36,666–€42,675 a year
6 days ago

Qualifications

Management
Supervising experience

Full job description

Closing Date :

17-Jun-2026 21:00

Contact Email :

[email protected]

About Trinity:

Trinity is Ireland’s leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Thrive: Trinity College Dublin's Strategic Plan 2025 - 2030

Post Summary-

The Visitor Experience Officer welcomes visitors to Trinity, helping them to familiarize themselves with the campus and to make the most out of the attractions we have to offer. This role supports the team to provide a warm welcome to visitors to the Book of Kells Experience. It also ensures the management of tickets, day-to-day operations and other duties specified below are delivered effectively and efficiently, ensuring we are maximizing revenue opportunities.

The person appointed will be based across the Old Library or Red Pavilion where the new digital experience part of the Book of Kells Experience is based. They will work within a wide team of Visitor Experience Officers across both the Red Pavilion and Old Library, and they will work alongside the Library Guards and the Student Ambassadors to ensure a smooth visitor experience is provided. They will report to a Visitor Experience Officer Supervisor and the Operations Manager for the Book of Kells Experience. They also work alongside the wider team in the Commercial Revenue Unit, including the Trinity Trails team and the marketing team.

Post status: Specific Purpose Contract

The specific purpose of this employment is to facilitate the Old Library Redevelopment Project. Employment is not offered on an indefinite duration basis as it is expected that project will end.

Hours of Post: 35 hours per week

Salary: This appointment will be made on the LIBRARY SHOP ASSISTANT 2 (€ 36,666 - € 42,675 )per annum at a point in line with current Government pay policy. monthly/weekly payscales. (tcdie)

How to apply:

In order to assist the selection process, applicants should submit a Curriculum Vitae and a Cover Letter (1x A4 page) that specifically address the following points in their application.

Applicants should clearly address their experience and how they obtained their knowledge in their application.

Illustrate, through past example, their ability to work on their own initiative and resolve problems.

Applicants who do not address the application requirements above in their cover letter will not be considered at the short list stage. Applications must be submitted by the closing date specified through eRecruitment. Any Applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.

Please see the Job Description below for this position.

Informal enquiries about this post should be made to [email protected]

Application queries about this post, please email the Recruitment Partner at [email protected] and include the Competition ID number in the subject heading.

At Trinity, we are committed to equality, diversity, and inclusion. Trinity welcomes applications from all individuals, including those applicants with disabilities, those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities. We also welcome international applicants including those whom have been displaced due to war.

Trinity College Dublin is Ireland’s premier University. We are an EU Sustainable Gender Equality Champion and we hold an Athena Swan Silver award, recognising our ongoing work to advance gender equality both within Trinity and in the Higher Education sector. Trinity is committed to supporting work-life balance and to creating a family-friendly working environment.

Apply Now

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